Alex Wilder Email & Phone Number

Melbourne, Victoria, Australia

North Melbourne Train Station

Melbourne, Victoria, Australia

Duties including:- Concisely instructing existing users of the PTV app in the use of specific features, aiding in creation of travel plans and in response to disruption events. - Offering feedback to PTV on disruption advertising materials through the customer feedback system. - Performing daily station inspections at Hawkstowe, documenting and reporting all changes to assist in the maintenance and presentation of the facilities. .- Announcing over the public address system on platforms and on the concourse.- Entering data into digital incident reporting systems, reporting station faults. - Advising other station staff on the correct use of INX reporting system.- Providing temporary relief at Epping and South Morang stations.- Contributing to continuous improvement by producing written feedback.- Developing methods of communication on-the-fly for passengers with a wide range of communication and/or language barriers.

Melbourne, Australia

Duties including:- Assisting customers on myki ticket machine use with tailored advice.- Assisting customers with wayfinding in the station and CBD. - Improving on-time running of trains by utilising dwell time management tactics and crowd control methods on platforms, and by announcing timely calls to action.- Reacting in major disruption situations, advising passengers on alternative transport options, and keeping them informed of the developing situation.- Operate myki Barriers in accordance with station requirements to move passengers.- Entering data into incident reporting systems, reporting incidents and near misses.- Narration of recorded holiday greetings for use in CBD stations.- Attending to unwell and intoxicated passengers, arranging medical assistance through 000 as needed.- Developing methods of communication on-the-fly for passengers with a wide range of communication and/or language barriers. - Maintaining a visual uniformed presence in the station through correct and proud wearing of provided items, and by positioning myself prominently.- Proactively collect and dispose of rubbish to assist in a high presentation standard. Concisely instruct existing users of the PTV app’s Journey Planner,empowering their future travel.

Melbourne, Australia

30-50hr weeks of online timeThousands of happy customersStory Covered by Charlotte Grieve in The Age

525 Collins St, Melbourne

Handling of laundry in the Rialto Towers. Washing of shirts, misc hospitality linens and garb for Rialto Tower restaurants, towels from bathrooms. Folding of towels and misc hospitality linens and garb. Pressing of hospitality linens and garb, and shirts.

Footscray

Appraise second hand clothing, determine appropriate price of garments, perform stocktaking duties.

Southport, Qld

Provide phone-based customer service and make outbound sales calls on behalf of various charities.

Toowoomba, Australia

Provide customer service, operate cash registers, unpack and display merchandise, answer incoming phone calls, and clean sale floor and employee areas.

Toowoomba, Australia

Provide customer service, operate cash registers, unpack and set up merchandise displays, perform stocktaking duties, and clean sale floor.

Toowoomba, Australia

Process customer orders, operate specialised cash register/order system equipment, clear and clean restaurant areas, remove rubbish.

Certificate Iv In Training And Assessment, Vocational Education

Development of multiple small learning programs. Delivering training sessions to diverse audiences on multiple occasions.

Certificate Iii In Rail Customer Service

- Deliver a service to customers - Manage conflict - Apply awareness of railway fundamentals - Complete workplace documents - Implement.

Advertising & Graphic Design

Business Admin Short Course