Working with growth businesses to develop, and implement, innovative approaches to get the most value out of their IT systems and investments. Bringing insight and understanding to directors and owners, by working with teams to help bridge the gap between business expectations and service delivery.- Social Media Workshops- CRM Selection and implementation - E-Learning Selection, Design and implementation - Selection and Implementation of Cloud based service solutions - LEAN Service Improvement- Service Desk Training - Customer Service Skills Workshops - Green IT- Project Rescue- IT Strategy Facilitation for in-house IT Teams- Advice on Software as a Service (SaaS)- Agile Working

Providing a management service to deliver tailored training across national offices on practice management software Providing key personnel through Thinkwild Limited to deliver weekly training sessions to improve business knowledge on bespoke and standard practice management software

Design and delivery of nationwide training on: Interaction CRM, Norwel and Thomson Elite Practice Management, Norwel and Visual Files Case Management, Filesite Document Management and Microsoft Office 2010 upgrade to support the standardisation of systems following merger activity.Working with teams to improve knowledge and increase user engagement with the internal social media Yammer network.Working with Partners and Senior team leaders on all aspects of Social Media to improve both professional and business Social presence following merger activity.

Completed the service introduction of a new firm wide remote (virtual) Document Production Centre. This included end to end project life cycle and change management, with full lifecycle responsibility from design, to service introduction. Recruitment, selection and training of DPC staff. DPC firm wide training design and delivery. Implemented new digital dictation systems to create continuous workflow from fee earners through to secretaries. Designed and delivered training programmes for both strategic and day to day service delivery needs on all business systems including; MS Office products, Case and Practice Management software, Winscribe and Bighand Digital Dictation, Filesite Document Management and CRM system. Completed numerous business process improvement projects, ranging from general technology use, to specific business processes. Managing ad hoc project teams to deliver sustainable improvements. Reducing departmental overheads by working with teams to exploit existing investment in technology. Implementing continuous improvement and training plans with the IT Service Desk, training and improving on individuals technology knowledge and Customer Service skills. Continuously improved Business support services by identifying internal client requirements and re-engineering processes to be more efficient and LEAN.

Consulting with: Andersen Consulting, KPMG, Computercenter, Charmeldon Ltd and The Worlds Fair

Assignments: Umbro, ABB and PPG