Luke Wiley Email & Phone Number

Adelaide, South Australia, Australia

Victoria, Australia

Virgin Australia is one of Australia's largest airlines and the largest airline by fleet size under the Virgin brand.As a First Officer I acted as the Co-Pilot, also known as a Second Pilot, to the Captain to manage flight operations for heavy aircraft such as the A330 and the B737. I assisted the Captain in all flight preparation activities in addition to operating aircrafts in-flight.Achievement Highlights• Appointed as the Safety and Emergency Procedures Instructor to induct and train new hires on all internal safety and emergency protocols, procedures, and policies.• Appointed as one of the Inaugural Flight Team Members for the Haneda Port Briefing and initial flights due to my contributions to fleet operations management plans and strategies.• Recognised as a PBS Bidding Advisor to advise on crew scheduling systems to optimise workforce schedules for qualified crew members and specific flight paths.Additional Responsibilities• Management and coordination of pre- and post-flight inspections of fuel, equipment, and navigational systems to ensure compliance with operating standards and safety requirements.• Operation of a range of aircraft in accordance with regulations spanning the Civil Aviation Safety Authority (CASA); Air Services Australia (ASA); the International Air Transport Association (IATA); and other regulatory policies for Virgin Australia and group ports.• Management of support functions for the Captain to manage in-flight operations for pre-, mid-, and post-flight activities.• Anticipation of risks and issues to maintain awareness and preparedness to take control of and to action emergency procedures.• Assessment and monitoring of weather conditions in collaboration with Air Traffic Control units prior to and throughout flights.• Management and maintenance of navigation manuals, charts, equipment, and additional documentation and reports, such as weight and balance forms per flight.

Victoria, Australia

Albury Wodonga Health (AWH) is a cross-border provider of public health services and serves as one of the largest regional health services under the Victorian Department of Health and Human Services.I am chiefly responsible for managing and reviewing coordination support services for a broad range of AWH business units, including but not limited to Food and Environmental; Patient Support; Diagnostic; and Administrative Services. This includes managing operational workforce functions as well as the Directorate budget for Support Services whilst collaborating with wider divisions to coordinate the delivery of support services and support continuous improvement for all Directorate services.Additional Responsibilities• Leadership and execution of Support Services strategies, programs of work, initiatives, and wider business plans in collaboration with the Executive Leadership Team.• Development and implementation of new support services and service delivery strategies to manage and uplift performance outcomes for relevant business units.• Collaboration with Divisional Managers to resolve conflicts and risks across the workforce as well as support cross-functional performance improvement plans.• Management of a large-scale workforce, including all facets of workforce management and planning, learning and development, and wider human resources elements.• Development, implementation, and maintenance of operational budgets for Support Services in alignment with organisation-wide budget objectives, including broad financial reporting and monitoring functions.• Development and implementation of continuous improvement models and business plans to close skill gaps and refine operational processes.

Melbourne, Victoria, Australia

COVID-19 Quarantine Victoria (CQV) is the state government body that is responsible for facilitating quarantine for overseas travellers and providing emergency accommo-dation for those who cannot safely self-isolate and quarantine.I am responsible for leading a team of 32 Resident Support Officers in coordinating facility operations to ensure a safe, sanitary, and healthy environment for international travellers, community members, and frontline workers who must quarantine.This includes managing and monitoring strict policy and compliance adherence to ensure infection prevention control, and wider health programs are executed appropriately whilst managing the hotel workforce, monitoring performance, and collaborating with all personnel to ensure all safety and security policies are adhered to.Achievement Highlights• Initially hired as a Resident Services Officer, I took the initiative to volunteer for the Team Leader, Resident Support.• To date, I have received positive feedback from Resident Support Officers in regard to my leadership and coaching to improve their skills.Additional Responsibilities• Leadership of all Resident Support Officer team members to direct and delegate duties for daily operations. This includes acting as the first point of escalation for complaints or requests.• Management of workforce planning for scheduling and rostering shifts at the hotel site whilst coordinating the central Human Resources Hub to monitor and manage performance.• Coordination of induction, training, coaching and mentoring, and wider professional development of all team members to meet performance goals and uplift capabilities.• Collaboration and liaison with hotel and medical staff, authorised officers, and wider government employees at the facility to coordinate operations.• Management and maintenance of social and physical distancing measures as well as good hygiene practices in alignment with infection prevention and control processes.

Taipei City, Taiwan

Victoria, Australia

Victoria, Australia

Master Of Business Administration - Mba, Leadership

In Progress

Advanced Diploma Of Arts, Japanese Studies

Diploma Of Management

Diploma Of Technology, Aviation