Kong Le Wong Email & Phone Number

Santa Clara, California, Us

• Plans and manages end-to-end Edge programs that generate billions of dollars in revenue for the NEX BU, directly tied to software development, implementation, or product upgrades for external customers.• Leads project teams and interfaces with key stakeholders to deliver specific products or services.• Identifies tasks, determines dependencies, assigns resources, communicates expectations to team members, obtains task effort and duration estimates, and creates and tracks project schedules.• Assesses risks, identifies issues, monitors progress against schedules, coordinates resources with other functions, and reviews user and technical requirements for completeness and clarity.• Provides solutions to a wide range of difficult problems and is responsible for the entire planning, execution, and customer delivery cycle through a cross-functional team.• Strategizes, creates, and delivers optimized software schedules for planning and tracks software development and validation.• Manages software requirements for the software system (SWS) and works with partner organizations to ensure requirements are captured and aligned with execution teams.• Engages with customers to ensure software requirements drive customer intent and validate that products meet customer expectations.• Manages a virtual leadership team consisting of software ingredient owners, architects, and validation leads assigned to the program.• Delivers OS, driver, firmware, and application development and software and platform validation from planning to execution, adhering to Intel UPLC, including SWLC/IP plan, SDLe, as defined by EC commitment.

Santa Clara, Ca, Us

• Manages and drives successful DGX firmware releases from DGX Station to DGX Server products worth millions of dollars and generating billions in revenue for the Nvidia DataCenter segment.• Acts as a pivotal interface between Taiwan vendors and internal engineering teams to manage accountable tasks and prioritize to achieve win-win goals.• Leads Tesla GPU products in enterprise customer experience support and process management for Cloud Services Providers (CSP) in China, such as Baidu, Alibaba, and Tencent.• Drives mission-critical issues and customer escalation problems by quickly resolving them to achieve customer satisfaction.• Reports top items to top-level management and regularly syncs up with all stakeholders across geography to ensure everyone is on the same page.• Plans roadmaps to prioritize features and fixes to be released to customers and works hand-in-hand with related domains of product manager, release manager, and program manager.• Brings in expert domains to help customers with technical requirements in Artificial Intelligence (AI) projects, proactively driving towards objectives such as gathering requirements, defining priorities, adding commitments, ensuring implementation is on track, and releasing on schedule.• Manages and tracks all requests by JIRA and Confluence tool for the knowledge base and utilizes Google/One Drive to share information across global teams.• Improves process bottlenecks, especially the communication part with partners and customers, to provide a great experience for them.

Round Rock, Texas, Us

• Responsible for the releases of Microsoft Windows OS for Dell’s consumer products by leading, driving, and executing product deliverables that follow Microsoft standards.• Responsible for designing, testing, and deploying Windows OS, along with Dell applications on Dell client platforms, through the Dell operation lifecycle process.• Interfacing with technical contacts in platform teams across Dell to resolve engineering issues of software / OS tickets.• Interacting with technical providers to drive issue resolution and influence new feature improvement.• Working with Microsoft and the validation team to ensure that test development plans and schedules are viable, the state understands their roles and deadlines, and clear lines of communication are established.• Managing the test development project schedule to ensure on-time delivery of all test development deliverables. Ensuring that deliverables are aligned with Microsoft program scope and are in line with the project budget.• Delivering high-quality systems with a smooth customer experience by finding as many defects as possible in Windows OS, drivers, BIOS, and application testing.

Mumbai, Maharashtra, In

• Led a project team in developing an IoT Big Data analytics solution using Agile methodology and Rally tool to track and achieve project goals.• Established a new team and implemented processes to drive continuous improvement and delivery within relevant Scrum Teams.• Defined release and sprint backlogs, prepared and executed delivery plans, including release readiness, and communicated sprint and release expectations.• Wrote User Stories with well-defined Acceptance Criteria in collaboration with subject matter experts.• Accepted/Rejected User Stories using the Definition of Done and Acceptance Criteria.• Maintained the backlog, prioritizing new User Stories and grooming out old ones.• Facilitated internal and external Customer demos with team members for direct feedback.• Defined all product features, balancing engineering requirements (code quality, automated testing, architectural renewal) with features.• Participated in Look-Ahead meetings to ensure team understanding of upcoming backlog stories.• Collaborated with Scrum Master, Portfolio Manager, and Engineer Manager to create release plan.• Ensured all relevant parties actively participated in user story definition and demos.• Monitored project progress and proactively identified and solved potential risks.• Ensured project deliverables were on time, within budget, and met prescribed standards.

Armonk, New York, Ny, Us

Business Group: Systems & Technology Group (STG) – Research & DevelopmentJob Scope: Drive OpenPOWER proof-of-concept project execution to win sales deals.• Lead an agile software team to design, implement, tune performance, and support pre-sales proof-of-concept (PoC) projects such as Spark TPC-DS and Hadoop on RedHat / CentOS with OpenPower systems like Habanero, Briggs, Minsky, Firestone, RedPower, etc.• Interact with customers to gather requirements, build business relationships, provide technical support, and collaborate on technical research with internet companies such as Baidu (search engine), Tencent (messaging), and Alibaba (e-commerce).• Plan engineering efforts and execute plans to track, measure, and report progress towards organizational strategies, taking responsibility for successful implementation.• Ensure compliance with internal audit rules, standards, and IT policies, maintain procedures and documentation related to the process, and drive efficiencies in the development team using tools, processes, and effective resource management.• Constantly improve team productivity, refine agile processes, and create methods to increase efficiency.• Partner collaboratively and effectively with cross-functional teams, working with the Chief Architect to refine and improve the codebase.• Ensure transparent and open communication within all interface functions and central departments.• Encourage active participation in all phases of the project lifecycle, remove impediments, and provide visibility to stakeholders.• Cultivate a continuous learning and development team culture to identify capability and process gaps and develop/enhance them accordingly.

Armonk, New York, Ny, Us

• Supervise and lead a team working on deep-dive business analysis, field quality issues, and field warranty services and support for DASD, RMSS, and SAN products.• Lead a team of developers in designing, developing, testing, and deploying products.• Obtain, understand, and discuss technical concepts with technical and non-technical staff, and analyze and make decisions on the technical direction of the product.• Support, maintain, and document software functionality to comply with quality and regulatory requirements.• Coordinate with managers and leaders across geographies to improve product readiness, engineer skills, and product services.• Set target KPIs to review field activities' performance and drive improvements on hardware parts quality, such as XIV interface modules, Storwize controller, DS8000 I/O enclosures and Disk Drive Module (DDM), TS4500 Tape Library LTO drive, etc.• Monitor accurate execution of processes and procedures for both business and technical service levels that comply with audit requirements.• Drive effective collaboration with teams from different countries for project success by working closely with cross-functional engineers, technical team leads, and line managers to improve communications and cooperation.• Present weekly status reports to managers, high-level leaders, and directors to facilitate issue resolution.• Nurture a collaborative environment across multiple geographies and functional teams, and work on concurrent projects and triage issues from the field.• Developed and upgraded the functionality, maintained, and supported the following BIS:- New Product Introduction Management System.- End-Of-Service Management System.- Engineering Change Announcement Management System. (Break-fix)- Technical Indices Management System. (KPI performance)

Armonk, New York, Ny, Us

Business Group: Systems & Technology Group (STG) – Research & DevelopmentJob Scope: Development lead for IBM Storage Copy Services Solutions.• Develop, maintain, and support a range of IBM storage backup and disaster recovery applications such as SAN, NAS, Fibre Channel, RAID, iSCSI, volume virtualization, etc.• Program OpenSource APIs to integrate CIM operations through multiple languages such as C/C++, and Java to support IBM FlashCopy, incremental FlashCopy, Metro Mirror (synchronous), and Global Mirror (asynchronous).• Integrate development products on Tivoli FlashCopy, Tivoli Storage Manager (TSM), and Symantec NetBackup to work on IBM enterprise storage.• Develop internal tools for troubleshooting and analysis such as HBA query, system health monitoring, logs collections, disk management utilities, etc.• Gather requirements, design, implement, test, and integrate applications through all phases of the software life cycle.• Provide Level III development support for problem determination and resolution and respond within 24 hours for VSS/SRM queue PMR.• Ensure good code conduct by strictly following IT security rules to keep the source code audit-ready and place it on a change management tool.• Provide architectural and technical guidance to application development and ensure that sound software engineering design processes and quality practices are followed.• Cross-review, re-engineer, and restructure applications to implement continuous improvement programs that optimize user insight value.• Released, enhanced features functionality, maintain and support software products below:- Microsoft Volume Shadow Copy Services for IBM midrange to high-end storage.- Microsoft Virtual Disk Services for IBM midrange to high-end storage.- VMware Site Recovery Manager for IBM midrange to high-end storage.

Palo Alto, Ca, Us

HP China Call Center located in Software Park, Dalian city with > 3,000 employees supporting Volume and Value customers over the Mainland China, Japan, Taiwan, and Hong Kong.Job Scope: As a value team member, responsible for supporting HP China customers with medium to high-end critical business on the HP-UX platform.• Provide Call Center Level 2 support for Service Level Agreements (SLAs) including 12CTR/6CTR/4CTR/2H Onsite, 4H/6H/8H, 24H/ND/3D, and Trade/Schedule Job cases priority.• Perform remote resolution/hardware troubleshooting of HP products ranging from Business Critical Servers (BCS) to StorageWorks Division (SWD), including Itanium & PA-RISC product lines (e.g., rx26x0, rx56x0, rp74xx, rp84x0, N-Class, L-Class, Superdome, and L&TT such as MSL 5/6K, ESL 9K/E-Series).• Work on a rotation shift, including night-shift and weekends, to provide 7x24 support to Mainland China customers.• Focus on HP Hardware/SAN products.• Conduct training and presentations for newly employed frontline engineers.• Assist Level-1 frontline engineers and field engineers with support.• Elevate critical calls if necessary.• Escalate cases if there is a customer satisfaction issue.• Work closely with on-site engineers and district managers to solve customers’ mission-critical issues.

Business Group: Outsourcing groupJob Scope: Conduct interoperability tests on MS Windows Server against IBM Enterprise Storage.• Develop automation scripts with MS-DOS batch script, JavaScript, and VBScript on Microsoft Server Enterprise Platform to integrate tests on multiple use cases of IBM enterprise storage for verification, validation, and certification.• Set up and configure required test environments involving multiple servers (HP Blade, IBM xSeries, DELL, metadata server, RS/6000), HBAs (Qlogic & Emulex), switches (Brocade, McData, Cisco, QLogic), RAID systems, and IBM TotalStorage solutions (ESS800, DS8000, DS6000, DS4000, SVC) to build x-node clusters (MSCS), create LUNs, map and mask LUNs, update HBA firmware, install/upgrade SDD/RDAC, and other tasks.• Debug and troubleshoot I/O bottlenecks, WWPN, storage fault, network fault, PPRC fault, site fault, server fault, and communication faults.• Administer Windows Enterprise Server to create domain servers with Active Directory and cluster failover, hypervisor, and backup & recovery with Exchange / SQL server.• Perform data backup and recovery tests with Volume Shadow Copy Services (VSS), VERITAS Backup Exec, and MS SQL.• Define test cases to ensure all test scenarios are covered.• Find as many defects as possible to deliver high-quality software.• Work with developers to trace and collect logs with the objective of fixing bugs.• Analyze test results and troubleshoot test errors to complete test execution.• Adhere to test methodology (Function Verification Test (FVT), System Verification Test (SVT), and Regression Test) to create and implement test procedures.

Doctor'S Degree, Business Administration

Master’S Degree, Real-Time Of Software Engineering

Bachelor’S Degree, Computer Science