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Wilf Davis is listed as Management Professional, Restaurant and Retail Operations at ICM Security, based in British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Wilf Davis.
Wilf Davis previously worked as Guest Services Supervisor at Icm Security and Parking Manager at Impark. Wilf Davis studied at Conestoga College.
As a dedicated and personable Management Professional with over 15 years of proven success in operational leadership roles, I have built my career around ensuring high level customer service and developing authentic business relationships. With experience in retail and restaurant environments, and a focus on continuous improvement, I have supported profitable business operations, and possess a reputation for going above and beyond expectations.Having hired, trained and developed highly productive and engaged teams, I understand the value of clear communication and transparent leadership. With a hands-on approach to management, I believe that setting a good example and demonstrating what is expected is a key to building trust and rapport with staff and colleagues. With entrepreneurial success and significant experience in operational planning, I focus on building strong operational systems that maximize efficiency of efforts and resources, and give teams clear definitions of how to collaborate effectively.My expertise includes: Restaurant/Retail Operations, Operational Planning/Management, Client Care & Customer Service, Relationship Management, Team Leadership & Scheduling, Interviewing & Hiring Processes, Quality & Process Improvements, Conflict Resolution, Budgets & Resource Allocation, Training & Development, Public Relations & Networking, Mentorship & Morale Building, Community Partnerships/Outreach, Compliance Practices | OHS
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Kelowna, Bc
Contributed confident leadership and supervision of guest service teams for major sporting and music events in Kelowna in a variety of settings.
Responsible for the overall day to day management of parking operations including supervision of staff, customer service, preserving maintenance and appearance standards, loss controls, and financial budgeting/reporting to ensure efficient operations.• Developing the overall strategic and long-range plans for the business including organizational change and future projects.• Compiled progress reports to track performance and increase efficiencies where available.• Established and oversaw customer services standards within the department.• Established new procedures, assessed risk, streamlined processes and ensured optimal service levels. • Managed and nurtured positive team morale and engagement; provided guidance, support and coaching to teams; modeled ideal performance expectations and set a positive example.
Kelowna, Bc
Oversaw all restaurant operations, execution, management of staff, controllable profit plan achievement, guest count growth, and sales building activities, with a focus on continuous operational improvements.• Defined sales and profit targets, analyzed sales figures and devised marketing and revenue management strategies to maximize profitability.• Monitored industry trends and research to identify best practices, and proactively develop future policies, practices, and sales initiatives to capitalize on opportunities and increase market share.• Developed and increased customer satisfaction and loyalty by delivering attentive service, monitoring customer experiences and making improvements when necessary.• Communicated and liaised with management, customers, teams, stakeholders and media to ensure a consistent and positive representation of the brand.• Built strong relationships with community partners and other vendors to nurture collaborative opportunities and referrals; networked in the community to increase visibility and company profile.• Managed budgets, resource allocation, and cost controls with diligence, ensuring the most productive use of food supplies and equipment; nurtured strong relationships with vendors for effective price negotiation.• Recruited, onboarded and trained an effective staff, including front and back of house employees, focusing on clear communication of objectives, processes and standards to ensure consistency and quality of service.• Scheduled work hours and allocated staff members to appropriate positions and locations based on demand; managed work schedules to maximize efficiency of operational costs and operational needs.• Monitored and evaluated staff performance; improved employee retention by prioritizing increased morale and active engagement of all staff.
Rutherglen, On
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Wilf Davis works for ICM Security.
Wilf Davis is listed as Management Professional, Restaurant and Retail Operations at ICM Security.
Wilf Davis is based in British Columbia, Canada while working with ICM Security.
Wilf Davis has worked for Icm Security, Impark, Denny'S, Sweetwater Springs, and Sarpinos Pizzeria.
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Wilf Davis studied at Conestoga College.
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