Wilfred H. Email & Phone Number

Accra, Greater Accra Region, Ghana

My role involves providing leadership to various functions, including Human Resources, Finance, Supply Chain, ICT, Support Services, and General Administration, to facilitate the realization of CRS's mission of promoting human development.

Greater Accra, Ghana

Successfully managed operations in Ghana, emphasizing workforce optimization and risk mitigation, leading a team of over 80 to achieve strategic goals while ensuring operational excellence.Cultivated a positive, collaborative workplace aligned with the World Vision ethos, significantly enhancing employee engagement and team cohesion.Ensured full compliance with both organizational policies and local legal regulations, safeguarding the organization's integrity and operational… Show more Successfully managed operations in Ghana, emphasizing workforce optimization and risk mitigation, leading a team of over 80 to achieve strategic goals while ensuring operational excellence.Cultivated a positive, collaborative workplace aligned with the World Vision ethos, significantly enhancing employee engagement and team cohesion.Ensured full compliance with both organizational policies and local legal regulations, safeguarding the organization's integrity and operational continuity.Strengthened relationships with key stakeholders, enhancing partnership opportunities and advancing our mission through effective engagement strategies. Show less

Accra, Greater Accra, Ghana

Spearheaded strategic leadership across Project Management, Business Intelligence, and Integrated Automation, enhancing operational efficiency and data-driven decision-making.Instrumental in the architectural design and implementation of P2P, R2R, and CRM systems, significantly improving the operational framework of Shared Services.Orchestrated a robust Continuous Improvement (CI) strategy by leading Value Stream Management, fostering a culture of innovation through employee engagement… Show more Spearheaded strategic leadership across Project Management, Business Intelligence, and Integrated Automation, enhancing operational efficiency and data-driven decision-making.Instrumental in the architectural design and implementation of P2P, R2R, and CRM systems, significantly improving the operational framework of Shared Services.Orchestrated a robust Continuous Improvement (CI) strategy by leading Value Stream Management, fostering a culture of innovation through employee engagement in suggestion schemes and problem-solving activities, thereby amplifying decision support mechanisms.Championed the Operational Excellence (OpEx) team's purpose and vision rediscovery, formulating a comprehensive development plan inclusive of purpose statements, desired behaviors, methodologies, and team growth strategies, driving unity and clarity of mission.Proactively engaged with clients, partners, and stakeholders to identify service requirements, devising and implementing tailored, effective solutions that enhanced service delivery and customer satisfaction.Drove the adoption of lean methodologies, leading to a 20% increase in process efficiency and a reduction in operational costs by 15%, setting a new benchmark for operational excellence within the organization.Implemented a state-of-the-art Business Intelligence dashboard, providing real-time insights that improved strategic decision-making and operational visibility across the board.Facilitated cross-functional collaboration that resulted in the seamless integration of automation technologies, streamlining processes, and increasing productivity by 25%. Show less

Ghana

Led planning with internal and external cross-functional and business teams to track and deliver a portfolio of projects.Managed global transition and implementation projects using Lean and Agile methodologies.Applied Lean Six Sigma Tools and project management methodologies to improve Procure-to-Pay, Record-to-Report, Hire-to-Retire, CRM and Operational Excellence Processes.Facilitated continuous process improvement by conducting process health checks, identifying opportunities… Show more Led planning with internal and external cross-functional and business teams to track and deliver a portfolio of projects.Managed global transition and implementation projects using Lean and Agile methodologies.Applied Lean Six Sigma Tools and project management methodologies to improve Procure-to-Pay, Record-to-Report, Hire-to-Retire, CRM and Operational Excellence Processes.Facilitated continuous process improvement by conducting process health checks, identifying opportunities, supporting quality reviews, and validating change requests.Led coordination, execution and management of Continuous Improvement projects and initiatives.Managed a network of subject matter experts to plan and execute Finance and Supply Chain projects across Africa and Asia.Coordinated and executed business intelligence and technological opportunities. Show less

Accra, Ghana

Provided Strategic leadership and Project Management on ICT development and IT management in the 34 Area Programs of Ghana as well as 6 special human development projects located in 3 regions of Ghana.Recognized by World Vision IT for “WALKING TALL” and demonstrating Learning and Collaboration in 2016• Engaged with all business units to develop policies and procedures and assure business continuity and mitigate operational and financial risks.• Country Implementation Manager and… Show more Provided Strategic leadership and Project Management on ICT development and IT management in the 34 Area Programs of Ghana as well as 6 special human development projects located in 3 regions of Ghana.Recognized by World Vision IT for “WALKING TALL” and demonstrating Learning and Collaboration in 2016• Engaged with all business units to develop policies and procedures and assure business continuity and mitigate operational and financial risks.• Country Implementation Manager and Business Analyst for Enterprise Procurement platform, Coupa.• Delivered significant cost savings by monitoring vendor services and negotiating contracts and routine maintenance invoices.• Created and was fully responsible for a disaster recovery program and IT security procedures.• Responsible for the execution of a telecommunications infrastructure project including cost-benefit and requirements analysis, project planning, vendor and product selection, installation, quality assurance and user acceptance.• Hired, supervised and motivated IT personnel; completed performance reviews.• Provided ICT support to 500 staff in Area Development Programs spread across 34 districts in Ghana Show less

Accra, Ghana

Recognized and awarded for innovation and best knowledge management practices in recognition of my outstanding contribution to innovation in knowledge management.Developed dashboards for measuring key standard indicators, targets and thresholds in WV Ghana.• Monitored and ensured compliance and alignment to partnership policies and procedures. • Ensured that IT contracts and service levels were negotiated in line with all strategic aims and financial constraints. • Responded to… Show more Recognized and awarded for innovation and best knowledge management practices in recognition of my outstanding contribution to innovation in knowledge management.Developed dashboards for measuring key standard indicators, targets and thresholds in WV Ghana.• Monitored and ensured compliance and alignment to partnership policies and procedures. • Ensured that IT contracts and service levels were negotiated in line with all strategic aims and financial constraints. • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution. • Engaged in user support interactions via telephone, chat and email platforms. • Addressed user customer service concerns and decided when to escalate problems to specialist team members. • Entered service tickets into an incident tracking system (ServiceNow) to facilitate faster problem identification and resolution. • Created support documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team. Show less

Accra, Greater Accra, Ghana

I specialize in streamlining operational procedures to optimize efficiency and profitability while minimizing costs, including labor and waste. My expertise includes developing innovative marketing strategies that enhance customer engagement, increase market penetration, and drive business growth. I have a passion for coaching and training employees on effective sales techniques, managing complex issues, and handling challenging customers. Building strong, lasting relationships with clients is… Show more I specialize in streamlining operational procedures to optimize efficiency and profitability while minimizing costs, including labor and waste. My expertise includes developing innovative marketing strategies that enhance customer engagement, increase market penetration, and drive business growth. I have a passion for coaching and training employees on effective sales techniques, managing complex issues, and handling challenging customers. Building strong, lasting relationships with clients is a top priority, and I achieve this through dedicated assistance, issue resolution, and value-added services. Additionally, I have extensive experience in creating and implementing successful sales promotions and advertising strategies to boost profits and attract new customers. By aligning inventory processes with demand projections, I ensure optimal organizational and budget efficiency. My meticulous attention to detail helps me maintain accurate accounting records by closely monitoring sales documentation. Show less

Greater Accra, Ghana

I have experience teaching various courses in Bachelor of Science and Engineering, including Algorithms & Data Structures, Artificial Intelligence, Computer Programming, and Computer Applications.

Kumasi, Ashanti, Ghana

I have facilitated weekend classes for the Commonwealth Executive Masters in Business Administration/Public Administration, with a focus on Management Information Systems at Kwame Nkrumah University of Science and Technology in Kumasi.

Wa, Upper West, Ghana

As a Team Leader, I have been responsible for setting the direction and strategy of the IT department. One of my significant achievements was writing a proposal that led to the launch of the HND ICT programme. I worked with several organizations, including the Ministry of Education, National Council for Tertiary Education, Ghana Education Trust Fund, Teaching and Learning Innovation Fund, and others to defend the proposal and acquire the necessary equipment.In addition to this, I have… Show more As a Team Leader, I have been responsible for setting the direction and strategy of the IT department. One of my significant achievements was writing a proposal that led to the launch of the HND ICT programme. I worked with several organizations, including the Ministry of Education, National Council for Tertiary Education, Ghana Education Trust Fund, Teaching and Learning Innovation Fund, and others to defend the proposal and acquire the necessary equipment.In addition to this, I have been instrumental in developing and implementing IT infrastructure strategies, including computers and laboratories, campus area networks, information and communication systems, and security. I have also procured cost-effective IT hardware, services, and software while providing ICT and management training to over 300 students.I have played a key role in formulating the institution's ICT policies and systems that support the implementation of strategies set by senior leadership and the board. By analyzing business requirements and engaging deans of schools, I have determined their technology needs.I have also assisted in building long-term relationships with IT service providers and provided technical support and advisory services to the procurement committee in evaluating vendors and signing cost-efficient contracts. Furthermore, I have worked with vendors and service providers to ensure timely deliveries of projects and services. Show less

Wa

As a business leader, I have a track record of achieving impressive results through strategic sales initiatives, effective business planning, and a comprehensive approach to marketing across various channels, including print, radio, and TV.In this role, I led a team of 10 skilled professionals in conducting market research to identify new opportunities for growth. I also successfully secured a contract to build the ICT capacity of the Ministry of Agriculture staff in the Upper West… Show more As a business leader, I have a track record of achieving impressive results through strategic sales initiatives, effective business planning, and a comprehensive approach to marketing across various channels, including print, radio, and TV.In this role, I led a team of 10 skilled professionals in conducting market research to identify new opportunities for growth. I also successfully secured a contract to build the ICT capacity of the Ministry of Agriculture staff in the Upper West Region and collaborated with the Miidan Educational Trust to develop the ICT skills of pupils from selected schools in Tumu, Ghana.By implementing innovative sales and marketing strategies, I was able to increase the company's revenue by over 300% within just two years. I also devised and facilitated several training programs to enhance the technical knowledge and sales skills of my team members, resulting in significant improvements in performance.Additionally, I played a pivotal role in securing the company's largest contracts with the Ministry of Agriculture and the Miidan Educational Trust. I closely monitored customer buying trends, market conditions, and competitor actions to adjust our strategies and achieve our sales goals. Show less

Master Of Telecommunication Management (Meng), Telecommunications Management

Itil, Information Technology

Prince2, Project Management

Certificate, Computer Systems Networking And Telecommunications

Bachelor Of Science (Bsc), Computer Science

Activities and Societies: Computer Science Society

Bache, Computer Science