Wilfred Ling Email & Phone Number

Richmond, British Columbia, Canada

- Customer service in e-commerce platform such as Amazon, Newegg, Bestbuy, and Walmart for Canadian region- Qualifying customers’ inquiry and assist them with best possible solution- Observing the market trend and providing suggestions to logistics and marketing managers to help raise and expand the sales if possible.- Communicate with courier’s representatives to solve shipping issues for online customers.- Checking price on a regular basis to help keep the online merchandize to be competitive- Suggesting ideas to the customer service manager on how to improve online customer service.- Report and discuss with Huawei’s upper management to help raise and maintain their Amazon online store rating and service.- Help raise Huawei’s Amazon store to refine their customer service and their store rating to to 97%- Help raise the company’s Amazon store to raise the store rating from 63% to 85%, and Newegg marketplace store from 3 star to 4-4.5 star

Port Coquitlam

- Custom service and assistance - in person, over the phone, through e-mail- Taking customer information for quotes and /or invoicing- Preparing quotations + dockets / work orders / invoices- Assist with payment transactions and monthly statements to customer- Preparing and shipping packages- Assisting with printing jobs

Richmond, British Columnbia

- Communicate with warehouse and prepare web orders to be picked up at the headquarter warehouse location - Communicate with customer who has past the the pick up time limit and assist customer if there are any problems - Check back orders for unfilled orders at the warehouse and communicate with purchasing managers to fulfill orders - Communicate with store level inventory to allocate new launched units to prevent any mis-queue on the pre-orders - Request transfer TO and FROM other store locations to fulfill online orders - Receive discontinued from PMs and check for orders for discontinued items, and kindly notify customers for alternatives or refunds - Receive update from warehouse receiving department for unclaimed package. Notify customers by phone or email for their decision. - Assist in replying customer care service tickets

Richmond

My responsibility includes:- communicating with vendors for return merchandise credit or replacement.- Negotiate and work with vendors to ensure smooth rma approval.- Representing the company to submit shipping loss and damage claim to couriers for customers.- Communicating with couriers to ensure all claims are dealt in a fair way.- Help customer through the claim process and make sure the whole process is smooth within the company's policy.

Bachelor'S Degree, Forensic Science And Technology

Diploma, Computer Technology/Computer Systems Technology