Wilfredo Santamaria Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Serves as a senior community liaison by building relationships with community and business groups within an identified geographical “sector” of the METRO service area. Leads the execution of various tasks associated with the development, implementation and administration of community engagement and public education programs designed to build ridership and raise awareness about METRO programs and services.

Houston, Texas Area

Perform administrative and field duties that support the planning, development, and facilitation of community and stakeholder engagement activities. Identify potential community partners and builds lasting and reciprocal relationships that support METRO ridership growth initiatives. Assist with event planning and management, outreach strategy, and materials development for public meetings, hearings, open houses, focus groups, workshops, advisory committees and other stakeholder meetings. Project management for concurrent METRO projects both short-term and long-term. Assist in the development of project-specific outreach tools, including websites, databases, emails/e-newsletters, and social media.

Houston, Texas Area

Responsible for the day-to-day activities of call center team staff. Evaluates and coordinates the workflow and activities to emet the goals and objectives of the organization and the department with emphasis on superior customer service, and promoting a positive image of METRO. Supports and develops call center team staff.

Houston, Texas Area

Team Leader emphasizes superior customer service in both English and Spanish, and promotes a positive image of METRO in conjunction with Management. Assists in overseeing Customer Service staff, sub-teams and Call Center operations to ensure customer needs are met. Serves as a resource for Customer Service Representatives. Jointly accountable for achieving individual, team and department goals. Performs duties in a safe, efficient manner and in compliance with all applicable rules guidelines and safety procedures.

Customer service agents are responsible for assisting customers with everyday needs for Metro services, such as providing efficient quality bus route information for customers. Help patrons with account information and general questions pertaining to Metro bus cards. Work closely with the Metro Trip App IT team to provide feedback and issues experienced by patrons. First source of assistance with usage and troubleshooting of the Metro App. Assist patrons with locating and retrieving lost items on the Metro services. Being able to work with dispatch to help locate late/down busses, as well as quickly provide patrons with proper detours and route changes. Assist in mentoring and training the new hires for the call center.

Houston, Texas Area

Through primarily on bus engagement and transit center outreach, Field Customer Information Representatives will notify METRO customers about upcoming bus route changes that will go into effect August 16, 2015. Field Customer Information Representatives will work at different field locations and engage METRO customers on buses, METRO transit center facilities and/or community centers.

Houston, Texas Area

Launching of a community learning and social justice space. Coordinating every day events and meetings. Planned first summit of broad supporters to plan the basis for the organization and space. Outreaching to interested communities.

Houston, Texas Area

Built relationships with ironworkers on construction sites with the goal to unionize them. I coordinated legal support for the workers as immigrants. Extensive travel for organizing and campaign research purposes. Trained 200 workers on their rights on the job.

Houston, Texas Area

Execute strategic public actions in coordination with WDP’s Research and Policy Director and Business Liaison;Conduct worksite monitoring at construction sites on a weekly basis to interview workers, assess workplace violations, and assist workers in filing employment claims;Outreach to construction workers’ neighborhoods to build trust and community partnerships;Work with appropriate government agencies to document and investigate cases of workplace abuse;Raise awareness about issues impacting the construction workforce by coordinating with local, statewide, and national media;Develop the leadership of construction workers who can participate and take leadership roles in WDP’s campaigns for workplace fairness;Engage a broad base of diverse community members in support of organizing campaigns and advocacy, including luxury condo residents, faith and labor allies, students, funders, responsible construction businesses and others;Fluent in English and Spanish;Must own an insured motor vehicle, preferably a car, and must be willing to travel statewide;Ability to work irregular hours including nights and weekends (position is full-time salaried);Works well with diverse groups of people (including faith, labor, and Latina/o immigrants, etc.);Commitment to social justice, furthering workers rights, and building a broader labor movement;Creative thinker, able to overcome major obstacles to successful organizing;Willing to put in extra time and effort to meet urgent deadlines;Computer literate and demonstrated proficiency with technology (Microsoft Word, Excel, Powerpoint etc);Previous organizing or related experience (preferred);Past experience in the construction industry or working with construction workers (desired);Excellent written and oral communication skills;Superior leadership, critical thinking, and strategic planning skills;Must be a self-starter and be able to work independently.

Columbus, Ohio Area

Provided customer service to students and visitors at the front desk. Managed facilities inventories and maintained documents for the promotion and tenure process.

San Salvador, El Salvador

Columbus, Ohio Area

Provided customer service and styling options to clients. Ran the cash register as assigned. Also managed the shoes department as necessary.

Cleveland/Akron, Ohio Area

Bachelor Of Arts (B.A.), History Of Art

Activities and Societies: United Students Against Sweatshops, SHADES, Latino Student AssociationRead, analyze, and synthesize art.

College Prep

I was Treasurer of my student council.