Wilfried S. Email & Phone Number

Dallas, TX, US

Galway, IE

In my role as a Sales and Marketing Manager at TE Connectivity, I spearheaded the integration of acquired company data into our salesforce database, streamlining operations and empowering the sales team with insightful Tableau dashboards. I automated the Sales Incentives Program using Microsoft Flow, leading to enhanced efficiency and accuracy..

Calgary, Alberta, CA

In my role as a Project Manager at Exro Technologies Inc., I led a team in converting regular thermal vehicles into fully electric vehicles. Working closely with engineers, I ensured projects were completed on time and within budget, contributing to the company's mission of sustainable transportation solutions.

Villeurbanne, Auvergne Rhône-Alpes, FR

In my role as Executive Vice President at Navya Group, I led the North American subsidiary, managing operations from manufacturing to sales. I built strategic relationships with industry stakeholders and regulators to facilitate the deployment of autonomous vehicles on US roads.

Villeurbanne, Auvergne Rhône-Alpes, FR

Developing the sales strategy by diving into the sales processes to improve sales revenues by creating relevant KPI to dynamize the sales team.Defining the marketing roadmaps, in a cost-effective manner, to increase lead generation.Identifying high priorities by creating operational visibility to all aspects of the business, storyteller to drive business.

Villeurbanne, Auvergne Rhône-Alpes, FR

Responsible for the management of the Aftersales department and the production facility, I developed a scheme to reorganize, train, and develop skills of 5 departments with the goal of increasing customer satisfaction, standardizing operation processes, and reducing costs. Building and following the forecast, I was able to measure the trend of the market.

Villeurbanne, Auvergne Rhône-Alpes, FR

• CUSTOMER SUCCESS MANAGER
• Developed new customer service division for the launch of U.S. branch subsidiary of 25 direct reports. Transferred best practices and built French brand from the ground up, exemplifying high-quality professionalism of.
• Constructed proactive and customized solutions for customers. Built lucrative relationships, personalizing communication and emphasizing a B2B format. Approached partnerships with an emphasis on company-wide benefit.
• Designed beneficial SOPs to refine corporate structure and organization. This identified tasks and delegation, defining roles and responsibilities in each department.
• Ensured resources and logistic coordination with the transversal teams and worked with customers to manage roadmap before every deployment or events.
• Utilized Excel spreadsheets with complex formulas. Tracked comprehensive results with team scheduling. Managed several team schedules to coordinate customer's project and identified priorities.SALES ADMINISTRATION AND.

Villeurbanne, Auvergne Rhône-Alpes, FR

Managed customer portfolio and ensure customer satisfactioncoordinated the after sales operations developed CRM tool via Microsoft Dynamicsdeveloped Excel spreadsheets to track customer projects

Villeurbanne, Auvergne Rhône-Alpes, FR

creation of a database of 2,000+ university contactsassisting of sales team in sales presentationuse and preparation of webinar assisting and helping the sales team member in their administrative duties

San Francisco, CA, US

Managing the store while the manager is not on duty.Ensure respect of safety and regulation.Tracking KPIs for performance and improvement.Schedule and team management. provide excellent customer experience.

San Francisco, CA, US

Lead the team to increase sales.Use of the KPIs to track performance.Put in place new procedures and training programs.Best store performance in the region.

San Francisco, CA, US

Ensure proper customer service and sale of the diverse products.New to the US. part time job to familiarize myself with language and new culture.

London, GB

Lead team of 13 representatives to handle premium clientele. call center environment. Provide an excellent customer service experience to reach a high goal of customer satisfaction (98%).Attention to KPI, such as call pending, 1st call resolution, or sales by using right leverages and proper training.

New York, NY, US

outbound calls to contact cardholders with an non-use profile. (re)selling benefits and perks to increase spending. Performance about 2 million of dollars per year (ROI=4%).

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General