Heather Wilhelm Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

San Diego, California, United States

The Customer Service Manager is responsible for providing exemplary service to our customers. Some of those responsibilities include direct communication with all customers, inventory management, charity coordination, ecommerce operations, data analysis, consumer experience and response. The primary goal is to ensure a kind and dependable relationship between the consumer and brand. Using applications such as Zendesk, Shopify, Stitch and Shipstation.

Greater San Diego Area

-Personally style hundreds of clients each month using our online styling platform.-Knowledgeable about current fashion trends and clothing (fabric content, construction, etc.).-Complete knowledge and daily use of Stitch Fix's styling software program, Minx-Ability to style each body type, suiting the client's tastes, needs, and requests-Maintain a personal relationship with clients with the goal of repeat styling each new client-Exhibit a high level of comfort in web-based… Show more -Personally style hundreds of clients each month using our online styling platform.-Knowledgeable about current fashion trends and clothing (fabric content, construction, etc.).-Complete knowledge and daily use of Stitch Fix's styling software program, Minx-Ability to style each body type, suiting the client's tastes, needs, and requests-Maintain a personal relationship with clients with the goal of repeat styling each new client-Exhibit a high level of comfort in web-based applications including working knowledge of social media sites including Pinterest and Twitter. Show less

-Assist with setup and outcome of company events, such as job fairs, user group meetings, holiday donation events and company holiday party-Facilitate bi-weekly catering events for 300+ employees and create relationships with vendors for reoccurring events. Negotiation skills are required to work out prices with vendors.-Organize and set up bi-weekly company happy hour events which include food and beverage purchasing -Create and design promotional postings for in-office… Show more -Assist with setup and outcome of company events, such as job fairs, user group meetings, holiday donation events and company holiday party-Facilitate bi-weekly catering events for 300+ employees and create relationships with vendors for reoccurring events. Negotiation skills are required to work out prices with vendors.-Organize and set up bi-weekly company happy hour events which include food and beverage purchasing -Create and design promotional postings for in-office events-Administrative duties for the Accounts Payable department which include managing the AP inbox, inputting invoices, processing new vendors for set-up and filing. -Maintain expense reports for executives-Backup receptionist whenever needed; fulfilling duties of answering phones, shipping & mailing, greeting and assisting visitors and out of office employees. -Create and manage security passes for both permanent and temporary employees-Developed extra curricular programs in the office space such as zumba and yoga classes which require weekly setup -Draft job descriptions for the Human Resources department -High proficiency with Microsoft Office Suite, Excel, Powerpoint, Word and Outlook are used daily on a MAC and PC computer-Manage stock of all office supplies and maintain supply rooms Show less

San Diego, Ca

Yoke is a collection of American made yoga accessories in support of sustainable fashion -Created and actively updated editorial and trade show calendar-Researched and recommended Trade Unions for Yoke participation-Researched and implemented online tools for streamlining communication and document storage -Researched Google analytics and produced SEO/key word summary reports for utilization -Set up and managed Google+ social media page -Compiled top line market data… Show more Yoke is a collection of American made yoga accessories in support of sustainable fashion -Created and actively updated editorial and trade show calendar-Researched and recommended Trade Unions for Yoke participation-Researched and implemented online tools for streamlining communication and document storage -Researched Google analytics and produced SEO/key word summary reports for utilization -Set up and managed Google+ social media page -Compiled top line market data on the Yoga industry and heavy brand players in this space -Reviewed, analyzed and summarized compete industry data Show less

B.A, World Literature & Cultural Studies

Associate'S Degree, Communications

Activities and Societies: Collegiate Soccer Team