Wilhemina Ankrah Email and Phone Number

• Completed financial transactions such as deposits, withdrawals and other account transaction in an accurate manner.• Processed new client accounts, maintained existing accounts and implemented changes to existing accounts.• Promoted financial products and services and worked on short-term projects to offer customized supports for new products.• Met customers’ needs by providing them with appropriate advice and referred customers to appropriate banking representatives.• Answered phones and responded to customers emails.• Prepared monthly reports for management by collecting and analyzing customers’ information.• Ensured customer complaints are resolved politely, promptly and professionally and/or referred to supervisors when appropriate.• Organized events and seminars which was held by company.

• Assisted clients with paperwork by explaining and clarifying information on forms.• Record keeping of documents received and dispatched in a logbook.• Followed up with clients, scheduled appointments and responded to inquiries.• Performed preliminary review of client documents and submitted to junior and senior lawyers for detail review.• Organized and maintained legal documents in the filing system.