Mike Wilkinson Email & Phone Number

Vienna, Vienna, At

Oversee complex international technology infrastructure spanning 115 virtual servers across Windows and Linux environments. Configure company platforms, including Azure administration and design, MS Exchange, MS Teams, MS Office 365, SharePoint, and Azure Update Management. Deliver desktop support to 90+ users, including remote office administration, networking, VPNs, and wireless setups. Collaborate with the Vice President of IT to ensure audits comply with SOC2, PCI, and ISO standards.Key Achievements:٠ Transitioned company from a startup with three servers to a large-scale international organization with 115 virtual servers; ensured compliance with CIS standards across global environments.٠ Manage server deployment; SQL servers, Web Servers, domain controllers, jumpboxes, WSUS servers, FortiGate firewalls, Pulse Secure load balancers, and various in-house applications on Linux servers.٠ Configure and maintain all company platforms; Azure administration and design, MS Exchange, MS Teams, MS Office 365, SharePoint, and Azure Update Management.٠ Implemented comprehensive monitoring solutions; utilized SUMO and New Relic for server-side and portal-side monitoring.٠ Advise C-Suite management on IT best practices; coordinate IT infrastructure projects to align with strategic initiatives.٠ Provide 24/7 on-call support; ensure stability and reliability of complex IT infrastructure.

Tulsa, Ok, Us

Oversaw stable operation of the company’s technology infrastructure; supported 90+ employees, including international users, across three office locations. Managed the company’s network, server, and desktop infrastructure to ensure strategic and tactical implementation of security policies and procedures, data communications, telecommunications systems, and disaster recovery planning. Ensured prompt planning, budgeting, scheduling, and resolution of hardware, software, and security issues. Collaborated with senior management, external partners, and service providers to provide high confidentiality and security standards.Key Achievements:٠ Executed infrastructure setup for new corporate headquarters location; implemented fill wireless network coverage, wired desktop locations, conference room communications, presentation assets, and HVAC for server room; transferred all switches, audio, firewalls, and UPS technology overnight to ensure normal business operations within one day.٠ Managed migration of all customer-facing production equipment to new hardware and platforms using VMware and Microsoft products; coordinated vendor support to implement changes over one weekend within the expected outage window.٠ Spearheaded several communications and server migrations; switched Mitel phone system to Skype for Business and Microsoft Exchange email to Microsoft Office 365; converted ten physical servers (Exchange, SQL, Domain Controllers, etc.) to virtual servers using VMware; managed multiple SQL server projects to replace aging servers.٠ Implemented PRTG network monitoring; enhanced corporate networks/servers, remote offices, and executive home networks.٠ Developed backup recovery plan; designed to ensure prompt server recovery and business continuity at remote site.

Tulsa, Oklahoma, Us

Planned, designed, and implemented the company's WAN infrastructure across multiple sites, ensuring system integrity and security throughout the organization. Implemented a deep understanding of Cisco LAN/WAN environments, including routing, switching, and various network protocols. Traveled extensively to field sites, engaging with on-site personnel to translate their needs into technical solutions. Managed projects from inception to completion, adhering to strict schedules and budgets, while maintaining strong relationships with customers and IT management.Key Achievements:٠ Led a $1.5M ethernet upgrade project; successfully planned, designed, and implemented the migration of 22 sites from Token Ring to Ethernet, managing all aspects of the project, resulting in enhanced network performance and reliability.٠ Executed VPN circuit transition; converted multiple sites from traditional high-cost circuits to VPN technology, achieving an estimated annual cost savings of $75K while maintaining secure and reliable network connectivity.٠ Optimized remote access infrastructure; analyzed remote dial-up usage patterns and proposed cost-saving strategies that reduced monthly charges by $5K-$10K.٠ Engineered network at the newly acquired facility; designed and implemented a robust network infrastructure at a site without existing network capabilities, integrating the facility into the Williams network using advanced technologies like wireless bridges and frame relay.٠ Implemented DNS/DHCP solution; spearheaded the organization-wide deployment of QIP’s DNS/DHCP solution, ensuring a seamless integration that met user needs across all Williams sites.٠ Re-engineered network at Cameron Meadows plant; redesigned the network infrastructure, significantly improving network response time, reducing costs, and boosting customer satisfaction at the facility.

Tulsa, Oklahoma, Us

Managed and enhanced the messaging infrastructure for the Energy Services division, which supported 6K seats within a larger 25K-seat organization. Ensured the seamless operation, availability, and security of the division's email systems, spanning a vast geographical area from Alaska to Louisiana. Technically and functionally accountable for the migration and integration of systems following business acquisitions, as well as for delivering robust disaster recovery solutions. Designed and implemented critical infrastructure projects, overseeing daily operations, and providing 24/7 support to ensure the highest levels of system performance and reliability.Key Achievements:٠ Led major technology migrations; successfully migrated multiple newly acquired companies from Lotus Notes and GroupWise to the Williams Exchange system, ensuring a smooth transition with minimal disruption to business operations.٠ Developed comprehensive documentation and support processes; created detailed design documents, specifications, and installation procedures, along with operational and problem-resolution processes, improving the overall efficiency and effectiveness of the support infrastructure.٠ Collaborated with end-users and customers to assess needs; developed tailored applications and delivered technical overview presentations, fostering a user-centric approach to IT service delivery.

Tulsa, Oklahoma, Us

Contracted by CDI Corporation, secured full-time position and earned a promotion within one year of employment. Worked on the frontline of IT support, providing comprehensive assistance to users across the organization. Resolved a wide range of system issues with a strong focus on customer satisfaction, ensuring seamless operation of various operating systems and software. Oversaw daily system outage reports and contributed to the organization’s technological advancements.Key Achievements:٠ Efficiently managed user support; served as the first point of contact for users experiencing system issues, providing timely and effective IT support across Windows NT, Microsoft Office, Oracle, Novell, etc.٠ Led System migration initiative; successfully managed the migration of users from Windows 95 to Windows NT, ensuring a smooth transition with minimal disruption to daily operations and enhancing overall system performance.

Arlington, Virginia, Us

Honorable Discharge.

Coursework, Radiology

Coursework, General Studies