David Wilkes Email & Phone Number

Houston, Tx, Us

Rockville, Md, Us

Chicago, Il, Us

Setup and configure B2B Commerce for LightningData Loads and movement of Data via DataLoader, SFDMU, and Product Workspace ImportConfigure and Manage Stores in Experience Builder using Salesforce CMSCreated Solutions to provide custom Administration Experience using Flows for custom objects used for the siteSolution and Implemented CMS pagesProvided solution to allow Content Marketers to update the home page without the need to update Experience Builder page and publishProvide strategic recommendations on implementation of Storefront using B2B Commerce Aura Template or B2B LWRCreated Solution Recommendations for Development Team to Implement to meet client requirements. Provide solutions and identify opportunities for Salesforce Order ManagementModified Backorder Line Item Flow to create a Case and Notification providing helpful information for CSR including product recommendations as part of Salesforce Order Management setupSetup snapLogic Integration Pipelines for Product Data Upload to Salesforce and Order Transfer to snowflake DatabaseSetup Jitterbit Integration Pipeline for Product Data Upload to SalesforceTook business needs and provided Object Data Model to support the business needs.Configured Tax and Payment Integrations to use the Salesforce Tax and Payment Solutions.Installed Appexchange Apps to support business needs.Use Gearset and/or Change Sets to move flows, objects, fields, and layouts to other environmentsDeveloped proposal for new work and achieved approval of the workAssisted with RFP responses

Atlanta, Georgia, Us

Responsible for Managing Jira RoadmapLead Team Stand Up, Sprint Planning, and Grooming CallsWork with Global Development, UX/UI, Infrastructure TeamsInterfacing with Clients for Requirements Gathering and StatusResponsible for Budget Upkeep and ManagementProvide Guidance on Solutions based on Clients Technology StackGain Client Agreement on RequirementsEvaluate Shopify Themes and provide Demo Setup for UX/UI and Development SupportWeekly Project Status ReportConfluence Page Setup for State of Project WeeklyShopify App Installation/ConfigurationShopify Setup and POCsClient Salesforce Commerce Cloud B2C and Page DesignerRequirement Gathering and Documentation for Page DesignerDemo Page Designer Functionality and CustomizationsManage and Coordinate with Off Shore ResourcesRoadmap and Document Process to attain Shopify Partner Plus

Houston, Texas, Us

Lead Team to Implement Salesforce B2B Commerce migration from WebSphere CommerceInstall Salesforce B2B Commerce and do initial setup and configurationHelped ensure that B2B Base Configurations were set to meet Business Requirements including the setup of Google AnalyticsTeam Lead eCommerce Development providing leadership in Digital Transformation Project which was a Cross-Functional Team Transforming the way that we do business with our customers and support the business.Responsible for leading three Week SPRINTS as part of Scrum Team that included enhancements and fixes. Function as leader of a project to update Servers that are part of the WebSphere Commerce Platform. This included providing architecting a solution to deliver th project quicker than planned while reducing risk and downtime.

New Braunfels, Tx, Us

Senior Business Systems Analyst helping eCommerce Team create Internal eCommerce Platform for Branches for selling parts to the Medium and Heavy Duty Truck market. Operated to help insure requirements were gathered, documented, tested, and delivered. Provided leadership to implement improved testing practices through improved test script documentation. Provided direction with UX/UI (using Axure) implementation of Features and Stories (using TFS).Functioned as lead for eCommerce Pilot Project operating in parallel to the eCommerce Platform for Branches.Worked with Project Manager, SAP Business Analyst, SAP Developer, .NET Developer, and QA Analyst to deliver User Stories in two week Agile Sprints.

Functioned as eCommerce Consultant on various eCommerce contracts

Grapevine, Texas, Us

• Lead Grooming Sessions for User Stories• Lead Retrospective meeting with Development and QA Team• Run Sprint and Integration Demoes for sprint• Write User Stories in Team Foundation Server for Commerce Server, Endeca Search, and Endeca Experience Manager• Manage two backlogs in Team Foundation for four teams including working with User Stories and Features• Work with Product Owner and SME to gather and document requirements in User Stories• Perform Analysis and Research for asks to determine the needs of the request for Development and IT efforts, which included determining there was no IT effort involved• Assist Business with understanding and Implementing Pixel and Javascript that could be implemented using Adobe Dynamic Tag Manager• Collaborated with Omniture SME to ensure that appropriate eVar, props, and events are implemented and fire• Provide thought Leadership around eCommerce, eCommerce Platforms, and Implementation of Enhancements• Lead Project to update lower environments product data by finding a solution and working with Technical Specialists. • Responsible for requirements documentation for High Profile Project with a key 3rd Party Vendor.

Hamilton, Nj, Us

ProjectsPVH–Health CheckupActed as part of small team to do a Health Checkup of PVH systems, sites, and processes. Interacted with client to gather their current state and their future goals. Used knowledge of WebSphere Commerce and eCommerce to help identify opportunities for improvement and increased success for their brands.Samsung–Trade-In ProgramWorked with Business and Tech team to document flow and functionality to meet Samsung’s requirements. Created Functional Design Document using Axure including a prototype.Samsung–Samsung+ AppLed Business Analyst team assigning tasks including items that would stretch team member. Documented the process of setting up a local development environment which included Eclipse, Apache, MySQL, and Git.Clearway.com–WebSphere Commerce B2B site for Telecommunication CompanyLead team of Business AnalystsCoordinate and work with both Business and Technical Teams acting as liaison.Provided Technical, business, and process skills and knowledge which included the use of the following•IBM WebSphere Commerce, which included (IBM Management Center, Accelerator, Organization Administration Console, and Administration Console)•WebSphere Content Manager•Axure used to create wireframes and annotations to deliver Functional Design Document exportsProvided detailed Manuals to assist the Client with use of IBM Management Center and WebSphere Content Manager (WCM), which helped allow the clients IT team better partner with the businessLead training for client on the use of IBM Management Center and WCMOnboarding of new staffInterviewed candidates for team as well as for members for other project teams.Lead and Managed team to help them develop and improve as Business Analyst and WebSphere Commerce Business AnalystsRan meetings including Demos for both internal and client members, which included showing IBM Management Center to CMOParticipated and completed Adobe AEM Training as part of companywide initiative of training on AEM

Northampton, Gb

Key member of Digital Transformation Project seeking to implement a cohesive and Transformational Customer and Business Experience. Trained and mentored Online Merchandiser on IBM Management Center (Catalog Upload Tool, Asset Tool, Categorization, etc.) Online Merchandiser was able to then manage and lead of small team of Online Merchandisers responsible for maintaining Product Attributes, Long Description, and Categorization. Provided Leadership with use of and best practices with eCommerce specifically WebSphere Commerce. Worked with multiple business units to ensure that appropriate solutions are reached for processes and issues.• Provided WebSphere Commerce knowledge about IBM Management Center and Platform as part of team that implemented WebSphere Commerce that included integration with SAP and eGain.• Trained team on using IBM WebSphere Commerce Management Center.• Lead the creation of Training Documents and Training Lab.• Acted as partner with business and IBM to provide best solutions to meet business needs.• Managed consultant to assist in creating training materials and assisting with setup of Web Activity Templates and Web Activities.• Supported users with using Teamsite • Used HPQC (Hewellett Packard Quality Center) to create and edit test scripts and resolve defects.

Responsible for leading Order Lookup Web Application Project to allow stores to search for customers online orders in order to process returns in retail store. Application tapped into commerce to retrieve order information. It allowed store to print order details. I worked with 3rd Party Vendor for the Application Development. Partnered with Business owners to get requirements and make sure that the solution met their needs.Acted as lead to implement email delivery through a third party SMTP service project that tracked deliverability, opens and clicks. It was also a key component of another business initiative.Lead project to implement abandon cart email as well as ability to send other emails from commerce via Dialog Activities.• Responsible for helping the organization leverage the Websphere Commerce platform. • Focus on having Advance user knowledge of the systems and how it applies to the organization. • Responsibility for leveraging all online technologies such as on site search and 3rd party integrations. • Conduct educational seminars as needed to further increase the overall organizations knowledge of Websphere and how it can benefit the business.• Write requirements for business to implement requested features and/or enhancements. • Specialist in use of WebSphere Commerce V7. Strong understanding of how other IT Systems work that work with the WebSphere Commerce Environment.• Understand complex eCommerce systems and effectively employs best utilization and viability assessments• Possess technical knowledge to be able to challenge business when appropriate in regards to optimal solutions for commerce sites• Facilitated team and client meetings effectively.• Delivered engaging, informative, well-organized presentations.• Resolved and/or escalated issues in a timely fashion.• Facilitated effective team interaction.

Acted as key member from IT in implementation of WebSphere Commerce and Sales Center. Lead interactions with Call Center to get requirements and to go over written requirements and Use Cases.Was responsible for Development, Staging and Production environments of WebSphere Commerce. Worked with third party vendor to assist with issues. Acted as liason between business and rest of IT in relation to website.• WebSphere Commerce Implementation Team Member• Created Use Cases and Test Cases for Website and Sales Center• Used, trained, and supported users with IBM Management Center, Accellerator, and Sales Center• Provided Administrative System Assistance dealing with Stage props, System performance, Deployments, Cache and Registry.• Acted as Release Manager to make sure changes and fixes were tested and were merged into Production SVN branch.• Acted as Liason between Development Team and Marketing Team• SEO Enhancements and created Sitemaps• Made ColdFusion Code Changes to dynamically provide ALT tags for images• Web Server/Database Server Administration• Acted as First Level of Support for Server and Database Issues• Edited and Created SQL Server 2000 Packages• Installed/Configured/Trained on SharePoint Services for Intranet site

Winston-Salem, Nc, Us

Worked as Lead Developer on Sanitation Violation Web Application and Address Verification Web Service. • Created/Edited Tables in SQL 2000 via Visual Studio 2005/SQL Server Management Studio• Created Data Access Layer (Data Table Adapters) using Visual Studio 2005 Data Access Designer• Created Business Logic Layer in C# .NET 2.0 and VB .NET 2.0• Created Administration Interface for Inserting, Editing, and Deleting Tables.• Used Visual SourceSafe to Manage Project• Created Web Service that returned Dataset from Oracle Database Table that included Parameters/Errors• DataTable using VB .NET• Used Ajax Control Toolkit Calendar Control to insert date into text box for search against table• Created export to Excel of GridView control data.• Debugged existing VB .NET 1.1 Applications as well as new Web Apps in VB and C# .NET 2.0• SiteMap using AD Groups for Security Trimming• NET Developer. Programmed in C# .NET 2.0. Created .NET Web Services that Integrated into Oracle• Database Package. Created Portal and Portal Application that was for tracking Sanitation Violations

Lead project to update technology and host systems at off-site secure location. Worked with third party vendors for pricing and quotes for hardware, software, and services. Proposed necessary purchases to update the company to current and more efficient systems.Responsible for projects to enable VPN access for external workers as well as to allow connections to client systems.• Site and Functionality; Visual Web Developer 2005 and Visual Studio• Contact Form using SMTP Client Feature of .NET 2.0 using VB .NET• Master Pages to keep standard look and feel across entire site included External CSS Style sheets• Navigation Menu using the .NET 2.0 Menu Component in ASP .NET 2.0• Developed RSS Reader in VB .NET using ASP .NET 2.0 repeater controls• Used Macromedia Fireworks to create new eye catching web layout to be used for site as well as other• marketing solutions such as PowerPoint Templates• Intranet Site

• Instructed group of six to ten people on use of Macromedia Flash MX• Used class text as well as additional materials to provide examples to work through• Created PowerPoint Templates and used PowerPoint to provide notes and content to class.

Houston, Texas, Us

Responsible for creating application to allow tracking of major issues to assistin the hand off of issues between shifts.• Desktop Support, Sabre Systems Support, Mainframe Support, Printer Support, Network Support, Server• Support, Web Development

Dayton, Tennessee, Us

Lead team of students in disaster response. Delegated responsibilities and worked in coordination with others on team.• Web graphics using Adobe Photoshop for intranet sites and coding for intranet and internet sites including• Keyword Enhancements• Network support and installation of Cat5 and Hubs and field technician for PC's and printers• Managed and trained employees

Put in charge of maintaining and updating website for companies most profitable business.• Create Web Design that matched catalog using HTML, CGI, Adobe PageMill , Adobe ImageReady, and Freehand• Worked on Layout of Map and Content Pages using Adobe PageMaker

Bachelor Of Science, Business Administration; Management Emphasis

High School Diploma, High School/Secondary Diplomas And Certificates