Applications Support for UKG HR Application.Technical Support for IT Dept.Member of Marketing & Social Media Team.

Ran PPA Groups Social Media campaigns. Designed their current website.Creating content, including text posts, videos, and images for use on social mediaPromoting products, services, and content over social media in a way that is consistent with an organization’s brand and social media strategyScheduling social media posts using Hootsuite Developing new social media strategies and campaigns

• install and configure computer hardware operating systems and applications• monitor and maintain computer systems and networks• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• troubleshoot system and network problems, diagnosing and solving hardware or software faults• replace parts as required• provide support, including procedural documentation and relevant reports• follow diagrams and written instructions to repair a fault or set up a system• support the roll-out of new applications• set up new users' accounts and profiles and deal with password issues• respond within agreed time limits to call-outs• work continuously on a task until completion (or referral to third parties, if appropriate)• prioritise and manage many open cases at one time• rapidly establish a good working relationship with customers and other professionals, such as software developers• test and evaluate new technology• conduct electrical safety checks on computer equipment.• Windows Server, VMware Virtual machines administration, OFFice365, Exchange, Cisco networking systems, Linux servers, GetSlash systems, IPTV, ISE, VPN, VSAT systems, Avenista, Airwatch, MDM, MXP, Fidelio, Oracle, Rosi PAGA, eCruise, Simplivity, MCOMS, Visioline, Ving, Jira ticketing system, DDP, CCTVmCom IPTV

Co-Owner of Inspired Aerial Images.

• Completed writing assignments according to set standards regarding order, clarity, conciseness, style & terminology.• Collaborating with SME’s, management & vendors to establish technical specifications & determine subject material to be developed.• Created diagrams, charts to illustrate material & increase end users understating of material.

• Responsible for IT support at all Arnold Clark Garages.• Supporting users with 1st & 2nd line issues.

TSB bank migration of IP telephony & Thin Clients to new system

• Team lead for Contract to transition major Government Dept. IT telephones• Responsible for configuration & roll out of Cisco routers & I.P. telephones.

• Working closely with Subject Matter Experts, (SME’s), directly responsible for all Software Installation, technical & procedural documentation for all Mobile & fixed UK Military Assets I.T. Systems • Responsible for updating all software patches & updates for all mobile & fixed UK Military Assets I.T. Systems.• Revised documentation upon contract award within Government & commercial clients stringent requirements.• Worked with peers to create document repository using SharePoint.

• Configuration and Installation of Cisco Voice Gateways• Deployment and Configuration of Cisco IP Phones• Floor walking, fault diagnosis and rectification• Liaising with Vodafone and Daisy Communications Project Managers to complete smooth transition from BT to Vodafone platforms• Team Lead for large complex DWP site transitions

Produce Risk Management and Accreditation Document Set, in support of system security accreditation.Part of a small team providing Information Assurance services to a large MoD outsourced project. Work included drafting of Risk Management Accreditation Document Set (RMADS), providing technical security advice and liaising with the Accreditor.- Authoring, reviewing and implementing programme security policies, SyOps, Security Management Plan and Accreditation Strategy- Review and contribution to the RMADS- Documentation of the network security architecture in accordance with existing Codes of Connection- Oversight of the activities required to obtain accreditation: Patching and vulnerability management, IT Health Checking, review and approval of system build process documents, review and approval of physical access controls

Rollout Engineer for Glasgow Council IT refresh.Responsible for auditing multiple locations, ensuring correct asset accountability.Building, installing multiple mobile laptop tablet units in multiple locations around Glasgow.Training user on new systems and mobile devices

Responsible for HP switch network• install and configure computer hardware operating systems and applications• monitor and maintain computer systems and networks• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• troubleshoot system and network problems, diagnosing and solving hardware or software faults• replace parts as required• provide support, including procedural documentation and relevant reports• follow diagrams and written instructions to repair a fault or set up a system• support the roll-out of new applications• set up new users' accounts and profiles and deal with password issues• respond within agreed time limits to call-outs• work continuously on a task until completion (or referral to third parties, if appropriate)• prioritise and manage many open cases at one time• rapidly establish a good working relationship with customers and other professionals, such as software developers• test and evaluate new technology• conduct electrical safety checks on computer equipment.• Windows Server, VMware Virtual machines administration, OFFice365, Exchange, Cisco networking systems, Linux servers, GetSlash systems, IPTV, ISE, VPN, VSAT systems, Avenista, Airwatch, MDM, MXP, Fidelio, Oracle, Rosi PAGA, eCruise, Simplivity, MCOMS, Visioline, Ving, Jira ticketing system, DDP, CCTV

VMWare, Fidelio SPMS/MMS/RPOS, Micros POS, WIFi networking. PoE switching. Virtual environment.

• Responsible for all XP & 7 PC’s & Laptops, including rebuilds, imaging & rollouts, network peripherals, including printers & handhelds. Utilising Desktop Support Helpdesk Software, working within documented SLA’s.• Administration & maintenance of mission critical File, database servers & Network Switches.• Documenting all I.T. administration & procedures within departmental framework. Creating SOP’s• Telephone/PABX, utilising ITIL working practices.

MARKETINGBlogging: post industry-related blogs that your online audience will find interesting and relevant and hopefully share amongst followers.Implement Campaigns: Responsible for developing and implementing the online marketing campaigns across a variety of platforms such as Twitter, Facebook etc.Competitor Research: Social media enables businesses to get a closer look at their competitors and the way they are using their online platforms. Their actions are in the public domain and can be researched and analysed in order to identify ways to improve your own company's social media strategy.Build & Maintain Key Relationships: Social media platforms such as Twitter to allow users to communicate with hundreds of different demographics, interact with business partners, potential customers and key stakeholders casually to strengthen the relationship.Opportunistic/Instant: enables C2C to use instant and opportunistic marketing tactics to capitalise on topical events. COMMUNITY OUTREACH / CUSTOMER SERVICEInteraction: MANAGEMENTGenerate Traffic: Posting content on social media channels linking back to the parent website Updates: By maintaining a constant online presence, the SMM will be aware of any new updates and technologies being introduced and therefore, will be first in line to adapt and use these new updates to the company's advantage. Track and Monitor Success: Manage Brand Identity: The SMM will be able to manage the brand identity and how the company is perceived by others through their digital channels. If the company wants to change or adapt a part of their identity (e.g. Corporate Social Responsibility) the first point-of-call is with the SMM to change their online presence.

• Responsible for all SLA’s for the I.T. Helpdesk. Utilising ITIL procedures.• Responsible for the Audio Visual requirements in Guest Suites. Including supporting Conferences.• Network Manager, responsible for all W2003 Servers, Active Directory. IP Telephone system. WiFi systems.  Cisco Routers, Hubs & Switches.

• Hotel Project Manager for the successful implementation & roll out of the Point Of Sale System (Info Genesis) at The Connaught, Claridges & The Berkeley Hotels in London.• Heavy involved in the preparation, configuration and installation of the Property Management System (Springer Miller Systems – SMS) at The Connaught, Claridges & The Berkeley Hotels in London.

• I.T. Manager on first of Class Cruise ship. Windows 2000/2003 & Exchange 2003 administrator.• Wholly responsible for the I.T. requirements of over 150 Windows XP & 2000 workstations, servers, Cisco Routers & switches, the ships WiFi network equipment. Ships Ethernet, network connections & cabling.• Experienced in all I.T. inquires, general problems encountered by network users. 1st & 2nd line support.• Fidelio & Micros 9700 Administrator.• Highly versed in: TCP/IP, Networking, Active directory, Veritas backup, Norton Firewall and Ghost, Symantec Anti Virus Protection Utilities for workstations & servers, Cisco routers HUBs & Switches, VNC, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook), and Microsoft FrontPage, Printers, photocopiers,• Adept at developing effective procedures, project documentation & milestones and technical specifications.

• As a key member of a multi skilled communications team, was selected to take charge in organizing multi million pound equipment & the manpower output of a 6-man team. This enabled the communications needs of a 120-person unit to be met. Providing a 100% effective service, no matter what the customer requirement was.• Having excellent communications skills together with a proven analytical ability was given the sole charge of the communications section of a complex workstation. Communicating via the chain of command having a vital input into the success of the integrated operation.