As a Sr. Endpoint Engineer at Elasticsearch, I play a pivotal role in designing, implementing, and maintaining large-scale Elasticsearch clusters that power our organization's data-driven decision-making and analytics capabilities. I work closely with cross-functional teams to ensure seamless integration and optimal performance, while proactively addressing potential security and stability concerns. Leveraging my extensive experience and industry knowledge, I collaborate with colleagues to develop innovative solutions, automate processes, and streamline operations. Additionally, I actively contribute to the planning and execution of endpoint management strategies, ensuring a secure and efficient environment for our company's infrastructure.Committed to staying ahead of industry trends, I regularly engage in professional development and knowledge sharing, enabling me to provide valuable insights and recommendations for continuous improvement. As a strong team player and effective communicator, I am dedicated to fostering a collaborative atmosphere that drives success for both the organization and my fellow team members.

I am an experienced IT professional with expertise in Elasticsearch and endpoint security. I currently hold the position of Senior Endpoint Engineer at Elasticsearch, where I am responsible for designing and implementing security policies and procedures, conducting vulnerability assessments, and working closely with other IT teams to ensure the overall security and stability of the organization's systems and data.Prior to my current role, I spent 1 year and 3 months as a System Administrator for Elasticsearch. In this position, I was responsible for managing and maintaining the organization's Elasticsearch system. During this time, I gained a deep understanding of Elasticsearch and its various components, as well as the broader field of search and data analytics. I also developed skills in scripting and automation, and honed my attention to detail and problem-solving abilities.In recognition of my contributions to the organization, I was promoted to Senior Endpoint Engineer. In this role, I have built upon my previous experience with Elasticsearch and expanded my knowledge of endpoint security and related technologies. I have been in this role for over 2 years now and have successfully led the implementation of several key security initiatives that have greatly enhanced the organization's overall security posture.

As a Wellness Ambassador at Longwalks, I am proud to represent a social self-care community that is dedicated to promoting mental health and well-being. Longwalks is more than just an app; it is a platform where individuals come together to engage in daily conversations that inspire joy, wellness, hope, truth, and belonging.Our mission is to help people discover their shared humanity and create a sense of connection and support. By facilitating meaningful discussions and providing a safe space, we aim to make individuals feel seen, heard, and valued. Through our community, we strive to empower individuals on their journey towards better mental health.Join me at Longwalks as we work towards creating a positive impact on individuals' lives and fostering a culture of self-care and well-being. Together, let's inspire and uplift one another to lead happier and healthier lives.

As a Bike Education Ambassador with Bike New York, I help to promote safe and enjoyable cycling in New York City through education and outreach. In this role, I work with a team of volunteers to deliver bike safety classes and workshops to cyclists of all ages and abilities. Specifically, my responsibilities include:- Assisting with the planning and delivery of Bike New York's bike safety classes, which cover topics like traffic laws, bike maintenance, and safe cycling techniques.- Serving as an instructor or assistant instructor in Bike New York's Learn to Ride classes, which teach children and adults how to ride a bike for the first time.- Representing Bike New York at community events and outreach activities, where I engage with members of the public to promote safe and responsible cycling.- Participating in ongoing training and development opportunities to enhance my knowledge and skills as a bike education ambassador.Through my role as a Bike Education Ambassador with Bike New York, I am helping to create a safer, more sustainable, and more vibrant city for all New Yorkers.

• Compare riders ID with confirmation email/barcode (printed or on phone). • Match, scan barcode, then assign and distribute rider number and bike plate. • Send to Solutions to resolve discrepancies.

Member of the Transformative Leadership in Disruptive Times Certificate Program at Cal State East Bay Continuing Education.

As an Associate Membership Board member for the America Needs You mentorship program, I serve as a key member of the program's leadership team. My primary responsibilities include:- Providing strategic guidance to the program's management team to ensure the success of the mentorship program.- Recruiting and retaining mentors for the program, including identifying potential mentors and conducting outreach efforts to engage them in the program.- Supporting the program's fundraising efforts, including identifying potential donors and soliciting donations from individuals and organizations.- Participating in regular board meetings and providing updates on the progress of the mentorship program.- Serving as an ambassador for the program, representing America Needs You at community events and other public forums.- Collaborating with other board members and program staff to develop and implement new initiatives to enhance the program's impact.

America Needs You fights for economic mobility for ambitious, first-generation college students. We do this by providing transformative mentorship and intensive career development. Our flagship program is a two-year, intensive mentoring and professional training program where first-generation students ("Fellows") are paired with young professional volunteers. We operate in California, Illinois, New Jersey, and New York. Mentor Coach Volunteers develop a one-on-one mentoring relationship with a low-income, first-generation college student, working with them at professional development workshops to cultivate their strengths, interests, and passions into successful careers in business, finance, STEM, healthcare, and other sectors. Mentor Coaches prepare students for selective internships through a structured career development curriculum.

As a mentor with iMentor, I provide personalized guidance and support to high school students from low-income communities to help them achieve their academic and personal goals. Specifically, my responsibilities include:- Building a positive and supportive relationship with a mentee, meeting with them weekly to discuss their progress and provide guidance on academic and personal matters.- Assisting mentees with college and career planning, including helping them research potential colleges, complete college applications, and apply for financial aid.- Serving as a role model and advocate for mentees, helping them develop self-confidence, self-advocacy skills, and a growth mindset.- Participating in iMentor's online platform, where I communicate with my mentee and other mentors, access resources and training, and track my mentee's progress towards their goals.- Attending iMentor events and workshops to connect with other mentors and stay up-to-date on best practices in mentoring.Through my role as a mentor with iMentor, I am making a meaningful impact on the lives of young people and helping to create a more equitable society.

• Content Creator and Advertising Revenue

In July 2018 Purch Publishing was purchased by Future Publishing Ltd. As a Macintosh Engineer for Future PlC, my job responsibilities involved managing and maintaining the company's fleet of Apple Macintosh computers. Some specific responsibilities included:1. Deployed and configured new Macintosh computers: I was responsible for setting up new Macintosh computers for employees, ensuring that they have all the necessary software and configurations required for their job roles.2. Troubleshooting and resolving technical issues: I would need to be able to diagnose and resolve technical issues that arise with the Macintosh computers, as well as provide technical support to employees who may be experiencing problems.3. Maintaining security standards: I was responsible for ensuring that the Macintosh computers are secure and up-to-date with the latest security patches and software updates.4. Managing software and hardware upgrades: I was responsible for managing the ongoing upgrades of software and hardware for the Macintosh computers, ensuring that they are kept up-to-date and running optimally.5. Providing training and support: I need to provide training and support to employees on how to use the Macintosh computers, as well as assist with any software or hardware-related questions they may have.

• Certified in hardware and software for Apple notebooks, desktops and iOS devices.• Google Certified G Suite Administrator.• Support 300 on-site users and as many as 600 users globally by troubleshooting various issues related to PC and Mac configuration, software installation software and hardware.• Provide executive level support. • Engineers the delivery and support of packaged applications/updates using Meraki and Ivanti• Maintain Dell and Apple hardware inventory including projecting budget needs, peripherals, and warranty repairs. • Okta Administration and troubleshooting• Collaborate with other Mentors to create, track and review new methods of training.• Recognize for exemplary teamwork, enthusiasm, and leadership.• Distribute technical support documentation via implemented Jira Atlassian Cloud SSO Confluence • Multitasking between working on email tickets, walk up tickets, phone support, remote support, providing assistance to technicians and standardizing operations to improve workflow.• User/computer profile management using Active Directory.• Coordinate upgrades of Dell and Apple computers, imaging and software deployment using Ivanti (Formerly named LANDesk). Providing distributed computer management via Ivanti Security Compliance and system health.• Manage consultants, assign call tracking tickets and project work by SLA priority based on skill sets of support technicians using Freshservice ticketing system. • Provide hands-on server and network support including maintaining IDF closets and cable installations monitoring Cisco Access Points with Meraki interface.• VPN connection troubleshooting with dial-up, broadband, and wireless clients.• Assisted with provisioning and deployment of corporate software to Purch owned devices using Ivanti MDM and Meraki MDM.• Resolved an average 80-100 cases per week, including shoulder tap assistance, email and case submissions

In July 2018 Purch Publishing was purchased by Future Publishing Ltd.

Soccer Instructor: 2011 - 2018Tennis Instructor: 2011 - 2018• Prepared for lessons in both tennis and soccer instruction

• Confer with parents and staff to discuss educational activities and policies, and students behavioral of learning problems.• Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.• Prepared and maintained attendance, activity planning accounting and personnal reports and records for officials and agencies or direct preparation and maintenance of activities.• Taught classes or courses, or provided direct care to children.• Determined allocations of funds for supplies, materials and equipment and make/authorize purchases.

• Created and implemented teaching plans; taught semester long art and performance classes for both elementary and High School students

• Led classroom instruction in basic computer keyboard and Internet usage.• Instructed students in design application and computer-aided drafting fundamentals.• Assigned real-world computer constraint projects to individual students.• Promoted trial-and-error approach to student computer problem-solving.• Promoted student knowledge in connecting science math and technological principles to everyday life.• Provided student progress feedback on a regular basis.

• Certified in hardware and software for Apple notebooks, desktops and iOS devices.• Supported 5,000 on-site users and as many as 10,000 users globally by troubleshooting various issues related to PC and Mac configuration, software installation software and hardware.• Engineers the delivery and support of packaged applications/updates using SCCM 2012, JAMF Solutions (Casper) and SDDS• Multitasking between working on email tickets, walk up tickets, phone support, remote support, providing assistance to technicians and standardizing operations to improve workflow.• Provide insightful advice and friendly, hands-on technical support to customers in need• Quickly diagnose product issues on the spot, explaining situations with patience and empathy.• Offer solutions to quickly get users up and running again.• Maintain brand awareness by promoting features and benefits of products to 50+ consumers daily.• Consult with individuals/businesses providing practical solutions for hardware and software needs.• Facilitate training programs for all new hires to the ATOS Information technology company.• Created technician runbook that allowed efficient on boarding of IT staff which allowed the department to scale with the company.• Collaborate with other Mentors to create, track and review new methods of training.• Recognize for exemplary teamwork, enthusiasm, and leadership resulting in promotion to mentor.• Assisted with provisioning and deployment corporate software to McGraw-Hill leased iOS devices using Airwatch MDM and JAMF Casper MDM.• Mentor and train customers on the Okta, WebEx and Cloud services. In addition, provide mentoring, guidance, and expertise to less experienced team members.• Resolved an average 80-100 cases per week, including shoulder tap assistance, email and case submissions• Management of 4 technicians. Effective handling of high tension situations that require my level of knowledge and customer service ability.

I’ve maintained customers’ trust in Apple as a skilled expert, troubleshooting and repairing products. I use problem-solving and people skills to ensure S&P Global customers of swift resolutions to their technical problems. I also educate team members about products, while independently keeping my own technical know-how up to date. With my customer service brilliance and empathetic nature, I provide Genius advice and support every day. • Manage complaints per internal complaint process, ensuring all responses are within regulatory timeframes as well as internal Service Level Agreements (SLA), are handled in a professional manner utilizing discretion, and are accurate, clear, concise, and of the highest level of quality.• Comprehensively research issues, often in coordination with other customer support or product support teams while utilizing all applicable systems available, to identify root causes of the problems and determine appropriate solutions.• Analyzes customer needs on an ongoing basis to assist in identification of recommended improvements to drive efficiencies and/or streamline processes.• Utilizes a CRM system to document all communications with complainants, including key dates of contact, detailed information about the issues experienced, resolutions shared with customers• Provide executive support.• Setting up hardware and installing and configure software and drivers• Perform regular upgrades to ensure systems remain updated• Keep records of repairs and fixes for future reference• Coordinate upgrades of Dell and Apple computers, imaging and software deployment using Ivanti. Providing distributed computer management via Ivanti Security Compliance and system health.• Troubleshoot system failures or bugs and provide solutions to restore functionality• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)• Working knowledge of video collaboration, including tools like BlueJeans Network and WebEx.

• Support 50 on-site users and as many as 200 users across 5 NYC sites by troubleshooting and repairing various issues related to PC and Mac configuration, software installation software and hardware. • Provide quick response and maximum uptime for all users, keeping an average ticket time of below 5 minutes and performs end user training when necessary, such as onboard training. • Evaluate as many as 20 incoming tickets per day in order to determine there urgency and fix system issues or escalate the ticket to level 2 support • Evaluate computer system performance and specifications to determine if any software or hardware upgrades are needed or if server issues, hardware malfunctions and software problems exist • Analyzed costs and performance measures in order to recommend system replacements, leading to increased operational efficiency and a decrease in help desk tickets • Maintain a high level of client service while assisting users to resolve computer-related problems including the install and documentation of any upgrades of new or modified software and hardware • Engineers the delivery and support of packaged applications/updates using SCCM 2012 • Perform troubleshooting on network connectivity issues and backing up of network drives in order to resolve connectivity and systemic issues as well as reduce follow up tickets • Maintain a Citrix XenDesktop environment through support and administration • Administer and configure VMware virtualization infrastructure using vSphere • Manage user security permissions, including creating and updating both local and network user accounts (add/delete users and reset passwords) using Active Directory.

• Part of a 14 person help desk team that acted as the primary contact for on-site and remote support for an end user population of 10,000 • Collaborated with the 2nd level support team by escalating user issues that couldn’t be resolved • Partnered with management and other help desk personnel to develop job aids and documentation on how to use various new applications including Salesforce • Manage the knowledge base for all supported applications and distributed job aids as needed to the sales team in order to reduce technology adoption gaps • Achieved a Customer Service Response (CSR) Grade of 4.98 out 5.0, based on 56 submissions and was recognized as a Salesforce.com Top Active Influencer• Managed the resolution of issues, including password resets, account lockout, server malfunctions and application troubleshooting, keeping an average ticket time of below 5 minutes • Assisted with provisioning and deployment corporate software to ADP leased iOS devices using Airwatch MDM.• Resolved an average 120-140 cases per week, including chatter assistance, email and case submissions

• Created instructional material, guides and lesson plans for all sports and activities conducted during class.• Performed as team member of educational advisory group focused on improving academics through new innovative learning tools.• Created and sustain a level of discipline for each individual with an emphasis on teaching respect, loyalty and sportsmanship.• Ensured classes run smoothly and students have time to perform activities, shower and dress in time for next class.• Prepared students for Presidential Physical Fitness Test and other athletic metrics.

• Trained and mentored a Service Desk team of 18 responsible for 4 remote facilities on the LIU campus• Oversaw a team as well as helped users to troubleshoot issues including email account problems, locked out accounts as well as Mac/PC installation of basic hardware/software (iOS)• Used SCCM for remote control, patch management, software distribution, network access, etc.• Managed the day to day operations at the Help Desk.• Implemented and administered a Citrix XenDesktop environment • Utilized Active Directory to support, maintain and administer user profiles• Maintained server virtualization infrastructure using VMware (vSphere and VMware Infrastructure)• Managed, supported and maintained a thick/thin client Citrix environment• Administrated Active Directory infrastructure and Group Policy• Utilized AD to distribute machine and user rights on the domain

• Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.• Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.• Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.• Implemented improved assessment and analytical techniques for further achievement of identified departmental goals.• Drove enhanced performance figures for IT team and department to meet stated management expectations and relevant standards.