• Recruited, trained, and mentored the first three Customer Support Agents while supporting over 150+ customers • Streamlined onboarding for new customers increasing the speed of onboarding from 20 weeks to 6 weeks which doubled revenue in 3 months• Introduced our first service level agreement (SLA) & knowledge base leading to a success rate of 99.98% of SLA’s met and a 30% increase in customer satisfaction (NPS) score• Facilitated a cross-functional team to identify at-risk customers and deliver effective solutions leading to 80% increase in customer retention• Collaborated with the Sales team to smooth the transition of contracts which reduced the waiting time of joining the platform by 5 days• Contributed to CRM deployment (Salesforce) which improved efficiency of Customer Support Agents by 45% leading to stronger customer relationships

• Co-designed the marketing & sales team leading to signing the first ten customers and securing the companies first revenue stream• Coached new customers through onboarding to promote retention and loyalty, while striving for lifetime value from customers• Oversaw five key partnerships across two states that expanded brand awareness 25% and built trust with nonprofits and government agencies

• Launched national growth strategy leading to 5% increase in daily transactions and 7% increase in year over year sales • Introduced sales presentations to provide reports based on marketing trends, competition, new products, and pricing • Hired and directed a remote team of two Local Marketing Specialist focusing on building community partners, sponsorships, and donations

• Instituted the Corporate Expansion Program to streamline efficiencies, increase cross-department communication, and create brand cohesion for 30 new restaurant opens a year• Increased opening day sales by 25% through local partnerships and advertising • Spearheaded the training program for the Expansion Team to ease the transition of relocating corporate office from Denver to San Diego while maintaining growth

• Directed, developed, and implemented all internal and external marketing, graphics, and community relations at a top 20 store grossing over $57M annually • Mentored a five-person marketing & graphic artist team and fostered three into promotions • Coordinated over $300,000 in strategic charitable giving while identifying partnerships that were mutually beneficial to increase brand visibility and align with core values

- Helped launch a personal shopping program to serve the Boulder Community bringing in an additional $200,000 annually- Oversaw all concierge marketing and community relations programs to build the program with over 500+ customers in two years - Oversaw the catering department to manage all orders and increase sale by 10% year over year- Worked in a fast paced retail environment with consistent results to achieve a sustainable and profitable program