I am a dedicated and results-driven System Administrator with over five years of experience at the Center for Family Development, collaborating with a Managed Service Provider. Proficient in IT service management using Zendesk, I excel in user account management, access permissions, and onboarding/offboarding processes. With a solid foundation in web development, I have expertise in JavaScript for front-end development and experience with Node.js and Express for backend development. Currently pursuing my degree in Computer Science through Oregon State University, I am committed to continuous improvement and leveraging my technical skills to contribute to dynamic organizations in the field of system administration and IT support.With a passion for leveraging technology to optimize operations and enhance user experiences, I am currently pursuing a Bachelor of Science in Computer Science from Oregon State University. Throughout my career, I have provided top-notch technical support to a diverse user base of 100 individuals, ensuring seamless operations and resolving issues efficiently. Proficient in platforms such as Zoom, Excel, VBA, Power Automate, and SharePoint, I have actively contributed to data reporting, analysis, and the enhancement of cybersecurity measures. With a solid foundation in JavaScript for front-end development and experience with Node.js and Express for backend development, I actively participate in automation initiatives, streamlining processes and enhancing overall efficiency. As a dedicated and results-driven System Administrator, I am eager to contribute my expertise to dynamic organizations in the field of system administration and IT support.