System Administrator
Current• Addressed and resolved end-user tickets using Zendesk, coordinating with senior IT staff for complex issues.• Developed, maintained, and implemented scripts and automations with Python, JavaScript, and VBA, supporting applications, systems, and IT infrastructure.• Oversaw cyber and physical security as the HIPAA Compliance and Security Officer, ensuring best-practice security controls and least privilege access.• Liaised between users, IT support positions, senior engineers, and IT management to ensure efficient operations and streamlined communication.• Coordinated staff IT security training and security incident responses, documenting recommendations and mitigation responses.• Managed operational coordination for multiple buildings, ensuring the smooth functioning of systems and processes.• Liaised with vendors for services like cleaning and security, achieving cost-effective and efficient solutions.• Reviewed IT tickets for quality control, assessed system improvements, and ensured a consistent user experience in line with IT procedures.**Changed title in 2022**
