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Will Austin Email & Phone Number
Quality Assurance and Complaints Officer
at
URIS Group
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✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Quality Assurance and Complaints Officer
Location
Doncaster, England, United Kingdom
Company size
Who is Will Austin? Overview
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Quick answer
Will Austin is listed as Quality Assurance and Complaints Officer at URIS Group, a company with 50 employees, based in Doncaster, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Will Austin.
Will Austin previously worked as Quality Assurance & Complaints Officer at Uris Group and Team Leader at Uris Group. Will Austin holds Gcse’S, As Levels & A Levels, A Levels, As Levels, Gcse’S from Hatfield High School.
Company email context
Email format at URIS Group
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URIS Group
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Profile bio
About Will Austin
Started my career in non-fault motor claims, had a brief spell in media retention sales before moving onto home, landlord & mortgage insurance. Started as an advisor and progressed through to team leader within 5 years. Currently managing a team of 13 handling mortgage payment protection, bill protection, landlord and home insurance customer service enquiries.
Listed skills include General Business Administration, Microsoft Office, and Adobe Photodeluxe.
Current workplace
Will Austin's current company
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Uris Group
10 roles
Will Austin work experience
A career timeline built from the work history available for this profile.
Quality Assurance & Complaints Officer
CurrentAs a dedicated Insurance Quality Auditor and Complaints Officer, I bring a wealth of experience and expertise in ensuring a high level of service quality within the insurance industry. With a passion for improving processes and resolving customer concerns, I have consistently demonstrated my commitment to enhancing the overall customer experience.
Mar 2022 - Present
Team Leader
Sep 2017 - Oct 2023
Team Leader
Direct Group Limited
Running a team of 25 advisors over 4 sections dealing with:Customer service enquiries for: Home insurance Landlord insurance Tenants insurance Mortgage payment protection ASU insurance Buy To Let insurance Car gap insurance Rent guarantee insurance Tenant referencing Travel insuranceInbound and outbound sales for: Home insurance Landlord insurance Tenants.
Sep 2017 - Oct 2023
Customer Service Specialist
Direct Group Limited
Supporting a team leader in running a team of 11 advisors dealing with inbound customer service queries. Dealing with escalations, complaints, complex issues, speaking to underwriters, account managers and HR matters in the absence of a team leader.
Sep 2014 - Sep 2017
Customer Service Advisor
Direct Group Limited
General customer service inbound call handling within a small team. Dealing with home insurance, car gap insurance, accident sickness and unemployment cover, mortgage payment protection & landlord insurance.
May 2013 - Sep 2014
Retentions Advisor
Received inbound calls from customers who were looking to cancel their services. Dealt with numerous queries from faults to installation issues.
Sep 2011 - May 2013
Motor Recovery Claims Advisor
Dealing with inbound queries from customers in relation to a non fault claim. Out-bounding to third party insurers to establish liability and process the customers claims quickly and efficiently to a high standard whilst ensuring DPA and FCA requirements were met at all times. During this time I was elected as an Employee Representative for the Doncaster.
Apr 2006 - Sep 2011
Stores / Photocopying Departments
Organising the processing and distribution of printed documents for Doncaster & Bassetlaw NHS trust.
Feb 2006 - Apr 2006
Photographic Editor
Ultimate Image
Editing photographs to a high professional standard using adobe photoshop to an advanced level.
Jan 2003 - Apr 2006
Team & coworkers
Colleagues at URIS Group
Other employees you can reach at urisgroup.co.uk. View company contacts for 50 employees →
MT
Mark Thompson
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
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LR
Liam Ramsay
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
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OA
Oliver Allen
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
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RD
Rob Delaney
Colleague at Uris GroupHuddersfield, England, United Kingdom, United Kingdom
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HH
Heather Hart
Colleague at Uris GroupKesgrave, England, United Kingdom, United Kingdom
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PR
Pilar Roman
Colleague at Uris GroupMadrid, Community Of Madrid, Spain, Spain
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CG
Chris Griffiths
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
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LA
Liam Argyle
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
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SH
Simon Hall
Colleague at Uris GroupAusterfield, England, United Kingdom, United Kingdom
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SE
Simon Elliott
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
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Mark Thompson
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
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LR
Liam Ramsay
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
View →
OA
Oliver Allen
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
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RD
Rob Delaney
Colleague at Uris GroupHuddersfield, England, United Kingdom, United Kingdom
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HH
Heather Hart
Colleague at Uris GroupKesgrave, England, United Kingdom, United Kingdom
View →
PR
Pilar Roman
Colleague at Uris GroupMadrid, Community Of Madrid, Spain, Spain
View →
CG
Chris Griffiths
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
View →
LA
Liam Argyle
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
View →
SH
Simon Hall
Colleague at Uris GroupAusterfield, England, United Kingdom, United Kingdom
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SE
Simon Elliott
Colleague at Uris GroupDoncaster, England, United Kingdom, United Kingdom
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1 education record
Will Austin education
-
Hatfield High School
FAQ
Frequently asked questions about Will Austin
Quick answers generated from the profile data available on this page.
What company does Will Austin work for?
Will Austin works for URIS Group.
What is Will Austin's role at URIS Group?
Will Austin is listed as Quality Assurance and Complaints Officer at URIS Group.
Where is Will Austin based?
Will Austin is based in Doncaster, England, United Kingdom while working with URIS Group.
What companies has Will Austin worked for?
Will Austin has worked for Uris Group, Direct Group Limited, Virgin Media, Direct Line Group, and Nhs.
Who are Will Austin's colleagues at URIS Group?
Will Austin's colleagues at URIS Group include Mark Thompson, Liam Ramsay, Oliver Allen, Rob Delaney, and Heather Hart.
How can I contact Will Austin?
You can use AeroLeads to view verified contact signals for Will Austin at URIS Group, including work email, phone, and LinkedIn data when available.
What schools did Will Austin attend?
Will Austin holds Gcse’S, As Levels & A Levels, A Levels, As Levels, Gcse’S from Hatfield High School.
What skills is Will Austin known for?
Will Austin is listed with skills including General Business Administration, Microsoft Office, and Adobe Photodeluxe.
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