Will B. Email & Phone Number

Australia

IPAA Victoria is the leading peak professional association for the public and purposes sector.

Melbourne, Victoria, Australia

Narre Warren South, Victoria, Australia

• Management of Strategy and Business Intelligence Division, consisting of ~30 employees across five functions including; Business Intelligence (BI), Data Management, Corporate Planning, Organisation Performance and.
• Executive reporting and management of Enterprise portfolio. Accountable for portfolio throughput/velocity, and financial / non-financial benefits.
• Lead and operated a BI function as a centre of excellence to improve data platforms, processes, and analytics for better decision-making across operatic to strategic levels.
• Annual and quarterly performance reporting to Executive and Administrators/Board
• Managing corporate planning cycles for the development and implementation of Annual Corporate Plans, accountable to the public and Administrators/Board.

Melbourne, Australia

• Resilient Futures works with executive and management teams to build capability, strategic agility that enables leaders to set directions and have enduring ways for executing change. Resilient Futures works often with.
• Support clients through a mix of hand on or eyes on approach to strategy development and implementation
• Transfer skills so client’s can be self-reliant for how they choose to apply the framework,
• Provide a range of entry points to satisfy the needs and budgets of individuals, teams and entire organisations, and, for those who have completed programs,
• Provide access to the Resilient Futures community to enable peer-to-peer interaction and the sharing of experiences. Programs are available at all levels of the organisation, from the boardroom and executive management.

Springvale, Victoria, Australia

Conduct analysis into consumer and customer trends, presenting findings to executives and board. Develop and lead social impact projects, and research initiatives to create industry change. Design and implement strategic initiatives based on industry trends and insights.Work with the Victorian public and the diverse community to deliver funerary, memorial.

Philippines

• Manage a portfolio of continuous improvement initiatives ranging across people, process and technology opportunities
• Develop reporting and insights that informed the ongoing program of improvement initiatives to improve customer NPS.
• Analyzes root cause issues and puts in steps and solutions to overcome roadblocks.
• Delivers end-to-end solutions for process-related issues.
• Develops effective and high-frequency feedback loops.
• Aligns and strategizes efficient operating rhythms that allow for compliance and measurability of the partner.

Burwood

• Directly involved in budgeting incentive payments, managing team leaders and reporting on a national level.
• Conducted recruitment, selection and hiring of new resources.
• Identified growth opportunities based on periodical data. Developed and implemented local, national sales and service campaigns based on these opportunities.
• Designed and delivered a high impact orientation and training program both for new and existing resources but primarily focused to improve the performance of the bottom 10% sales consultants. This initiative led to.

Burwood, Victoria, Australia

• Managed day to day activities of the business including sales and personnel management.
• Developed initiatives to achieve sales and service targets, planning, training personnel, executing projects and monitoring of solution.
• Conducted weekly coaching session with resources to maximize potential.

Master Of Business Administration - Mba, Business Administration And Management, General

Certificate Iv, Project Management