If you need something expressed clearly and persuasively, or are looking for ways to streamline your business processes and customer correspondence, Will is the man to do it. He is adept at all aspects of corporate communications, from simple customer messages to complex terms & conditions documents. Will is an experienced strategist, having managed large-scale communications transformation projects at some of the largest financial and government institutions in Australia and New Zealand. Will is an exponent of plain English who knows how to harness CCM technology to explain to customers what they need to know and what they need to do. He is a persuasive copywriter, a precise technical writer and an engaging storyteller. Will has been a professional writer and editor for over thirty years. He has worked in numerous organisations across the commercial realm, particularly in finance, government and technology. He is now focussing on helping large organisations use LLMs to transform their customer communications for a digital age where everything is personalised.Will self-published his first novel 'Blood and Blitzkrieg' in 2013 and the sequel 'Butcher and Bolt' in 2016. He is working on the third in the series. Before he became a family man he played in many bands, including The Telltales.Specialities: writing, editing, communications strategy, online publishing, AI prompting, training.