Will Bellerby work email
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Will Bellerby personal email
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Honest and energetic professional with great organisational and leadership skills. With a hands-on approach, a keen enthusiasm for technology and problem solving, the next challenge awaits!
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Cx ConsultantCxlogiqAuckland, Nz -
Cx ConsultantCxlogiq Sep 2022 - PresentNew Zealand -
Solutions ConsultantDigital Island Mar 2022 - Sep 2022Auckland, New Zealand -
Cx ConsultantBlackbox Aug 2017 - Mar 2022Auckland, New ZealandCX ConsultantGenesys Cloud CX consultant, engineer, BA, trainer, flow architect (voice, email,webchat) bots (Genesys, Amazon & Dialogflow), WEM, outbound campaigns and integrations.NICE WFM Trainer
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Business Performance AnalystAuckland Transport Aug 2016 - Jul 2017Auckland, New Zealand -
Queue Performance SpecialistAuckland Transport Jun 2014 - Aug 2016AucklandImplemented NICE WFM for 40 seat inbound contact centre. FTE recruitment/attrition planning, long/short range forecasting/trending/analysis.Interactive Intelligence telephony system administrator and Business Objects report building across CRM/telephony/WFM tools. Implemented project with MS CRM written interactions being delivered via telephony system and scheduled in NICE WFM.
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Workforce Planning Team LeaderTower Nov 2011 - Nov 2013Auckland, New ZealandLead a small team of Workforce Planners and implemented a professional WFM tool (NICE IEX) across TOWER's contact centres after using Excel for many years.Worked with managers on FTE recruitment/attrition planning, long/short range forecasting/trending, succession planning and WFM training. -
Workforce Planner/Queue ManagerTower Oct 2006 - Nov 2011Auckland, New ZealandExcel based WFM rostering: short range call/AHT forecasting, created schedules for 200 seats, queue management/crisis management, reported on all contact centre stats and KPI's. I also managed Alcatel telephony configuration - agent skills and call routing, administered call recording software (NICE), process documentation and WFM education for new staff
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Lending AssistantGe Money 2004 - 2005
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Securities OfficerGe Money 2001 - 2004
Will Bellerby Skills
Will Bellerby Education Details
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Takapuna Grammar School
Frequently Asked Questions about Will Bellerby
What company does Will Bellerby work for?
Will Bellerby works for Cxlogiq
What is Will Bellerby's role at the current company?
Will Bellerby's current role is CX Consultant.
What is Will Bellerby's email address?
Will Bellerby's email address is wi****@****ail.com
What schools did Will Bellerby attend?
Will Bellerby attended Takapuna Grammar School.
What skills is Will Bellerby known for?
Will Bellerby has skills like Insurance, Workforce Management, Workforce Planning, Contact Centers, General Insurance, Leadership, Strategy, Workforce, Call Centers, Management, Risk Management, Forecasting.
Not the Will Bellerby you were looking for?
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Will Bellerby
Intermediate Structural Detailer At Consteel Technical Services LimitedSaltburn-By-The-Sea -
William Bellerby
--Uk Acquisitions Manager Of Fine Art For Major Usa CompanyEngland, United Kingdom -
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