Will Benson Email & Phone Number

Hicksville, Ny, Us

• Responsible for all aspects of warehouse operations including but not limited to; inbound, outbound, inventory, LTL outbound to sister companies, UPS, Fed-Ex and Common carrier orders• Ensure proper pick and pack procedures are followed• Ensure all 10-12 supervisors and 200+ employees are operating at the highest level through continuous training and follow up• Interview , train, retrain, coach, council and improve all new and current supervisors and employees• Responsible for the implementation and overall performance of the company's PM shift• Responsible for implementing a pick by route process, improving efficiency by 35%, taking off three hours off the load out time• Responsible for the operational use of Road-Net Routing Software• Created and unkept a team atmosphere, promoting a company first mentality

Holtsville, Ny, Us

Responsible for all aspects of the warehouse and delivery departments of the company• Ensure proper receiving and inventory accuracy of all inbound deliveries• Guarantee proper loading of all outbound routes being loaded on the shipping shift• Make sure all accounts are delivered correctly and on time by the delivery team• Always maintain a safe and productive work environment• Create and ensure all receiving, picking, inventory, safety and delivery SOPs are up to date and adhered to while continuously updating where needed• Continuously improve on cost per case in all departments focusing on customer’s needs• Create and maintain a quarterly budget for all departments• Interview, hire, train, coach and council all new associates. As well as progressive discipline and terminations• Create schedules for supervisors and associates in correlation with business needs• Balance and closeout cash and checks upon drivers return to the hub• Safeguard the company’s fleet to maintain DOT and Federal compliance• Run and lead weekly management meeting to report and discuss results and plans for improvement-

Brooklyn, New York, Us

-Responsible for all aspects of the night shift operation consisting of 20+ union employees, one management and two administrative employees.-Create Daily Operating Procedures to maximize productivity goals-Serve employee discipline and recognition-Reduction of daily breakage by $200+-Supervision of staff in loading and unloading procedures-Ensure that all guidelines, policies and procedures are being followed at all times-Handle and follow up on customer service questions and problems as they relate to delivery or warehouse issues-Maintain a safe warehouse environment and follow all Company safety procedures and guidelines at all times-Assist in ensuring the proper shipping of all intercompany product transfers-Record and communicate any operational issues with the respective management staff-Ensure that accident/injury reports are filled out accurately and promptly-Strong working knowledge and assertive enforcement of Company Operations Dept. Guidelines and Procedures-Assist in manpower planning

Brooklyn, New York, Us

Atlanta, Ga, Us

· Responsible for training, counseling, developing, and promoting of 60 loaders and six part-time supervisors ensuring their success.· Make certain all company-guidelines, expectations and quotas are met on a daily basis. · Manage day to day activities of union employees and part-time supervisors including attendance, vacation scheduling, payroll, training requirements, communications regarding operation start times and deadlines, and commitments to safety, service and performance set by the company.· Assume all responsibilities of the sort manager when he is off from work such as running the entire twilight operation, managing hundreds of employees during the operation · Ensure all dispatch pull times are met timely to guarantee a smooth running network throughout the Northeast region.· Analyze reports from multiple computer systems to recognize and understand trends in order to plan for the company’s current demands and any future implantations needed for improvement.· Help identify, communicate, and resolve operational issues to improve productivity, safety, customer service, and employee morale.· Ensure all contractual obligations are met by the company to the union employees, able to build relationships with the union resulting in no grievances from union employees within the last year· Communicate and plan with dispatch, all engineering departments, drivers, maintenance, I.T., H.R., field support and TSG to ensure a smooth running operation · Assisted in the creation of the “Load Simulation,” a training program, deployed nationally within UPS, which teaches new employees how to properly and safely load trailers before they join the operation.· Provide optimal service and maintain ongoing communications with customers by meeting deadlines and replying to all customer requests timely with complete detailed updates and feedback.

Atlanta, Ga, Us

Directed 10-40 hourly employees. Assessed and ensured that employees were trained and complied with safety regulations, loading/ unloading methods, and scanner operations. Reviewed hourly production rates with employees. Monitored safety and scanner equipment each hour. Reviewed and approved employee timecards. Responsible for safety and crisis management training for evacuating my department if necessary.