Senior Loan Consultant
As a senior loan counselor I would take inbound calls from our clients in regards to their delinquent mortgage loans, ranging from 1 to 120 days past due. I would take between 75 to 100 inbound calls a day. My job consisted of helping each client based on their situation with bringing their loan current to prevent foreclosure acceleration activities. I would set up payment arrangements, establish payment plans, make one time payments, submit mortgage assistance applications on the clients behalf. I would also assist the clients on their accounts by sending out documents they needed, making cash corrections they may have needed, submit payoff quote requests or verification of mortgages. I would also assist with escrow questions regarding their taxes and insurance as well as educating on escrow surplus’s or shortages.
