- Shaping the Future: We work closely with the CEO to devise and implement strategies that move us closer to our goals.- Mastering the Budget: We manage our investments and expenses carefully to support our growth.Keeping Score: We use advanced software to track our performance and make necessary adjustments quickly.- Championing Quality: We're committed to improving quality, efficiency, and productivity.- Cutting Costs without Cutting Corners: We're focused on reducing expenses in a way that doesn't compromise our operations.- Boosting the Bottom Line: We're always looking for innovative ways to increase our profits.- Tightening the Reins: We're strengthening our control measures to ensure better management.- Revolutionizing Operations: We're constantly improving our systems and processes for better efficiency.- On Time, Every Time: We closely monitor project timelines to guarantee on-time delivery.- Pioneering Growth: We lead new business initiatives to strengthen our market position.- Empowering Our Team: We boost team productivity to achieve our maximum potential.

Responsibilities | Reported to the Global Vice President of Casualty Claims; Responsible for the Defence Base Act (Dallas and Dubai) and multinational casualty claims operations; Investigated and reported on issues and concerns of risk managers of multinational clients; Represented claims operations during renewal/stewardship meetings; Business owner of AEGIS (international claims system); Managed IT and business transformation projects on behalf of the International Casualty Claims Home Office (ICHO).

Responsibilities | Reported to the Executive Vice President of Systems and Operations for GRS; Acted as the technical business liaison interfacing with the Information Services Group (ISG) to direct the system development life cycle of all tech initiatives; Managed reporting and audits for AIG’s 5 billion dollar Life Settlement portfolio; Lead a technical staff of seven business analysts, managers, and programmers.

Responsibilities - Reported to the Director of the Strategic Management Solutions (SMS), an internal consulting group; Operated as Business Owner of the Work Tracking System (WTS), a tool for monitoring and reporting on policy issuance and claims activities for the entire Domestic Brokerage Group; Prioritized change requests from Executive Management to the Information Services Group; Supervised system upgrades; Managed technical support functions for Measure and Control phases of Six Sigma projects; Responsible for weekly scorecard reports on all Divisions of DBG to the CEO.