Children’s/Footwear/Home

-Maintaining flow of packages throughout the building-Training, teaching and coaching employees-Applying safety knowledge to everyday situations-Managing employees time and pay information

-Driving sales -Supporting team and Department Manager-Establishing relationships with customers

-Evolve processes and optimize technology to effectively manage Logistics, Inventory Management, Service Experience-Develop and provide effective training and assistance to employees for store processes-Promote communication standards throughout the store-Manage Inventory processes, shrinkage, labor costs, and variable expenses to support the store-Create an environment that is passionate about customer service-Build strong teams through positive proactive communication and coaching-Recruit and hire the best talent -Develop and support new hires to improve retention and increased job satisfaction-Focus on Speed to Floor and overall store productivity-Strong focus on promoting Nordstrom Rewards within team and store-Partner with Department Managers to drive sales and Rewards results

-Managed, taught and coached employees on a daily basis-Grew and developed sales associates and assistant managers-Analyzed and drove sales by identifying trends and recognizing/addressing opportunities-Developed business plans in order to meet and exceed sales and Rewards goals-Supported team and acted as a mentor to create a positive work environment-Merchandised sales floor-Hired and recruited the best talent*Regional Customer Service Letter Award Winner

-Supported team and Department Manager-Gained experience opening a new store-Managed, taught, and coached employees-Drove and influenced sales results-Merchandised sales floor-Managed and controlled Shoe inventory-Taught shoe product knowledge to team

-Supported management and team in overall performance with sales and Rewards-Lead by example in all metrics and helped to drive results within the team-Rang up customers on Mobile POS device on the sales floor-Helped customers locate shoes within the store and at other locations

-Financial transactions-Retrieval of customer account information-Use of technological data and applications to improve the customer experience-Strong focus on inviting customers to join Nordstrom Rewards program-Strong focus on meeting metric of obtaining 50% e-receipt capture-Supporting selling departments by ensuring product is floor ready

-Deterred theft using superior customer service-Assisted Loss Prevention Agents in stopping shoplifters-Enforced safety within the store-Partnered with sales and support teams to deter theft/losses-Minimized shrinkage within the store by helping sales departments sensor merchandise effectively