Will Burke Email & Phone Number

Over 25 years experience in IT delivering business critical programmes, systems and services8 years experience within a European environment and multi cultural teams Accomplished project & programme skills with key focus on service delivery and service managementIn-depth knowledge of IT Service Management and IT Service Delivery processesManagement and IT contract negotiation with third party vendors & outsource partners/suppliersStrong interpersonal, Customer relationship management and communications skillsProgrammes Delivered: Major IT application & infrastructure, Business process change, IT Outsourcing, IT Transition and IT transformation managementSuccessfully delivered IT Programmes & Service Solutions utilising ITIL MethodologiesExcellent written, spoken, presentation, analytical and problem-solving skills Track record of process change and relevant methodologies, including the ability to understand and manage the cultural aspects of changeWilling to work away from home with a flexible approach to location strategies worldwideCommercially and business process awareWorked within a team of people in Global Shared Services from a mult cultural backgroundSpecialties: ITIL, Project & Programme Management, SAP Basis, I.T. Architecture, Kepner Tregoe

Listed skills include Sap Basis, Itil, Program Management, It Service Management, and 46 others.