Will Cadwallender Email & Phone Number

London, Gb

indemnity insurance for medical and dental personnel

Gb

Guildford, Surrey, Gb

The role involves identifying process and procedure improvements using ITIL principles whilst minimizing change related incidents. Communicate process and procedure improvements to all parties both internally and externally. Promote ITIL change principles and methodologies both to the business and support teams. Assist project managers in improving project planning with regard to ‘Change Management’ and implementation into production environments. Ensure IT changes requests adhere to the IT Change Management policy and procedures. The Change function was using 3 different toolsets (none fit for purpose), as the logging tool purchased did not work. I redesigned the logging tool workflow and led the implementation of the change module installation as previous design was too complex and broken.Arranging & chairing weekly CAB/ECAB(s) meetings (via online screen sharing & conference calls) and communicating agendas pre meetings and minutes post meetings. Improved and maintain SoC. Redesigned and maintained KPI statistics and used these to identify failures in departments and process. Redesigned and maintained FSC, perform risk assessment of change requests. Send communications of patches and service outages. Delegating and monitoring workloads, helping with day to day issues within the Service Management departments. I consulted on internal IT Change Management function, advising on policies, documentation and best practices. As part of the Senior Management team attend regular meetings giving input to strategy.Trained and mentored numerous apprentices during rotations on ITiL, change management and business ethics in general.Software Exposure: Excel, WinWord, Visio, Sostenuto, SharePoint, Google Mail & docs

Chicago, Illinois, Us

Promoted to EU IT Change Manager 3 months after joining RRD

Chicago, Illinois, Us

Chair CAB meetingDistribution of CAB & ECAB agendas & minutesMaintain Change request databaseSetup and maintain Change related KPI'sRisk assessment of change requestsPrimary contact to stakeholders and project manager with regard to changePrimary contact to internal & external customers with regard to Change ManagementAssist in the creation and maintenance of CMDBMaintain Schedule of Change (SoC)Setup and maintain Forward Schedule of Change (FSC)Improve the RRD Change Management process whilst maintaining BAUEnforce RRD Change Management policyPerform Consent Service Improvement (CSI) with regard to Change

Chair CAB meetingMaintain and distribute CAB minutesMaintain Change request databaseArrange / chair ECAB meetingMaintain and distribute ECAB minutesSetup and maintain Change related KPI'sPrimary contact to 3rd party suppliers (19)Primary contact to OPCO's with regard to change (5)Primary contact to stakeholders and project manager with regard to changeAssist in the creation and maintenance of CMDBAssist and cover for Configuration, Release, Implementation, Problem and Incident managers

The role involved indentifying process and procedure improvements using ITIL principles whilst minimizing change related incidents. Restructuring and chairing daily CAB meetings and communicating the minutes, organizing and charing ECAB’s and distribution of minutes and documentation. Maintaining and updating SoC & FSC. Redesigning and maintaining the documentation and records, part of which consisted of tracking back through 5 years of change requests ensuring they were up to date, correct and SOX compliance. Third party management (19), ensuring changes were scheduled to maintain the SLA’s of 5 operating companies. Communicate process and procedure improvements to all parties both internally to all levels and externally to 3rd party suppliers. Create and maintain process mapping and KPI’s. Communicate with internal business and support departments indentifying requirements and process improvements. Raising and owning external changes into The Financial Times RFC database and communicating results. Assisting in the creation and maintenance of the CMDB (Dimensions) which included auditing via datacenter floor walks and managing others in the procedure, updating CMDB where changes dictated updating a CI lifecycle status, location, size, etc. Creation of new CI’s and associated attributes and relationships to existing CI’s. Assist Configuration, Release, Problem, Incident and Implementation Management when necessary. Teach change / release analyst on procedures and processes. Delegating and monitoring workloads, helping with day to day issues within the Service Management department. Work closely with The Transition Manager to ensure new systems were successfully integrated into the FT infrastructure. Attend and assist in project meetings advising on the Change and transition process.

Initially employed as a Unix SYSTEM ENGINEER, Ensuring agreed SLA's standards are met and correctly followed, daily, weekly, monthly & adhoc saves / restores, internal & external transmissions, run day / overnight schedules, patch installations / upgrades. Promoted to the role of HPUXAdministrator having played a major part in-migrating from XENIX compact servers to UNIX HP9000. Automating where possible the day & overnight operation schedules by writing shell scripts & menus. As well as amending / maintaining over 500 ftp scripts and writing new ones for external clients the role included being on-call for the entire HP overnight processing which were run via cronjobs, many of which I created. The company migrated many of its technologies to SUN hardware / software and was involved in this, as well as upgrading their HP9000's and Sybase application to their latest versions possible. Also acting Deputy Operations Manager, responsible for a team of 6, dealing with staffing issues, delegating work, Rota's, etc.Hardware Exposure: HP9000 (x7), SunSparc Stations, Sun Storedge A5000, IBM Domino server720, IBM RS6000 (x5), Compaq Server (x3), Tandem, Legato, Sun Solaris SunEnterprise 1000, EMCSYMMETRIXSoftware Exposure: EQMS, Remedy, Dimensions, Sybase, HP UNIX, AIX UNIX, XENIX, Edwin,Lotus Notes, Alchemy Training: ITIL Foundation Course, Lotus Notes Administration course (Internal), HP-UX System Administration Basics, HP-UX 10 Transition for Experienced 9.0 Administrators, HP-UX 10 Troubleshooting, IBM AIX V4 for Operators, Sybase Introduction to SQL Adaptive Server, Sybase Fast Track Adaptive Enterprise 11.5, Sun Solaris 2.7 Administration Part1 & Part2, Volume Manager with Sun Storedge A5000, Sun Enterprise Cluster 2.2 Administration Using Veritas Volume Manager, Sun Solaris Sun Enterprise 1000 Administration, Sun Solaris Fault Finding and Analysis, EMC Administration, EQMS documentation Administration

Key Responsibilities: Employed by NYNEX in the capacity of Senior Operator at their Data Center in Lancing, ensuring.Hardware Exposure: 11x AS400 (black box), COMPAQ PC's, MLD Software Exposure: BRMS, ROBOT, ICMS, LOTUS NOTES

Tilburg, Noord-Brabant, Nl

Key Responsibilities: Employed by BZW in the capacity of Senior Operator in Various London locations sole body onsite in Tower Bridge Hardware Exposure: HP9000, STRATUS, VAX, COMPAQ SERVERS, PC's, IBM MAINFRAME & AS400 (black box) Software Exposure: NT, ARCSERVE, TANTUS, OPC, PATH, SOLD, COLT, DORIS, TRADE & CAS

Initially employed in the capacity of a Operator, but was quickly promoted to Senior Operator and then on to the position of Shift Manager, encompassing all general administrative duties and managing all functions within a busy Datacenter running a 24hr, 365 day operation. Responsible for a staff of 9Hardware Exposure: IBM System S38 model 40 16 Meg x2 with processor expansion 3370 DASD x6 various AS400 Model's, ICL Me29 running TME Model 54 x2, STRATUS Models X2140, XA2000,STRATUS Models XA600(x2), XA400, DEC Vaxstation 2000(x4), Vax3900, HP9000's (x7), Hewlett

Hardware Exposure: IBM System S34, S36x2 & AS400Key Responsibilities: Daily backups to tape & diskette, general printer maintenance, assist users with hardware & Application problems, saves & restores of files & libraries, run batch jobs, external file transmissions to other systems, answer system messages & peripherals to network.

Hardware Exposure: Hewlett Packard HP9000, System S36x4, System 38x2 & 4381Key Responsibilities: General operational peripheral duties, helping users with hardware & application problems, use electronic mail, form design & report production.

Education record

Education record

Education record