Will Cassidy Email & Phone Number

Atlanta, Ga, Us

Herndon, Va, Us

San Ramon, Ca, Us

• Assisted in developing and executing a dynamic business development strategy that led to an increase in annual revenue for Accela's suite of software solutions.• Cultivated and nurtured strategic relationships with key clients and partners, resulting in multiple years of double-digit growth in an increase in annual sales.• Collaborated closely with the product development and marketing teams to ensure alignment between customer needs and product offerings, leading to the successful launch of the new business team.• Conducted market research and competitive analysis to identify emerging trends and opportunities in the government technology sector, allowing Accela to stay ahead of the competition and adapt its solutions accordingly.• Assisted with the building of the a cross-functional team of 4-6 business development professionals, providing mentorship and guidance to enhance their performance and contribute to Accela's growth.

Minneapolis, Minnesota, Us

• Role requires consultative approach to sales with a compelling value proposition • Working with sales team to perform online demonstrations, pre-sales need analysis• Excels at conveying advanced technical concepts while relaying critical business benefits• Responsible for building pipeline, working with team to close new sales and various startup company roles

Atlanta, Georgia, Us

Noble offers a complete suite of solutions, so you can choose the tools you need now, and add to it as your needs change. You can build your customized platform from a range of options, including: ACD, predictive dialing, blended/universal queue, recording and monitoring, IVR, intelligent routing, interaction analytics, robotic process automation, decisioning, workforce management, and gamification. Our single-code premise, cloud and innovative hybrid platforms let you choose the model that best meets your operational and budgetary needs, without sacrificing functionality, performance or reliability.

Atlanta, Georgia, Us

• Lead Generation: Identify and research potential customers through various channels, including cold calling, email campaigns, and social media to generate qualified leads.• Sales Presentations: Conduct product demonstrations and presentations to showcase the features and benefits of our fleet management solutions.• Customer Relationship Management: Build and maintain strong, long-lasting customer relationships through effective communication and follow-up.• Sales Pipeline Management: Manage and track leads and opportunities in the CRM system to ensure timely follow-up and accurate reporting.• Negotiation and Closing: Collaborate with customers to understand their needs, provide tailored solutions, and close sales deals.• Market Research: Stay updated on industry trends, competitive offerings, and customer needs to adapt sales strategies accordingly.• Sales Reporting: Prepare regular sales reports and updates for the sales manager, detailing progress, and forecasts.

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

• Approving $750,000 worth of new customer maintenance and extended warranty contracts per month• Creating new training materials, guidelines, and schedule for onboarding new Liaisons• Manage inventory of dealer materials and coordinate with vendors and management to ordering new stock• Analyzing of previous day phone calls, and reporting to management regarding department efficiency• Responsible for providing assistance to dealers about monthly programs and customer contracts• Monitoring inbound call traffic to department, and ensure schedule adherence for trainings and meeting• Resolving contract issues entered by dealers and providing resolutions to escalating customer situations• Reconciling billing disputes/reporting discrepancies regarding vehicle/contract information• Supervising contracts submitted for approval and ensure accuracy and approve or deny in a timely manner

Dallas, Tx, Us

• Daily Reports to monitor how the call center and vendor centers are running• Schedule Team Meetings and Trainings department wide• Responsible for closing call center queue daily• Host vendor call once a week to discuss and resolve gaps in coverage • Monitor inbound call traffic to ensure efficient distribution based on call center staff availability • Maintains frequent contact with other departments when outages occur and or calls must be redirected• Recommend operational improvements to Leadership • Allocate vendor call volume on hourly basis and adjust accordingly

Dallas, Tx, Us

• Senior representative assisting with escalated customer situations• Acting Floor Support Representative in Manager’s absence• Support customers with international features and explanation of current offers• Troubleshoot network and equipment issues with customers

• Generated an average of $15,000-$20,000 in new business each month• Optimize dealer and website programs by having supported events and trade shows appearances • Managed sales activities generated from Internet sales division• Negotiated and wrote deals from initial customer contact though the delivery process• Was subject matter expert in technical workings of vehicles and demonstrated vehicle systems• Conducted business in a variety of traditional and non-traditional methods: Face to face, online, and over the phone

• Generated an average of $15,000-$20,000 in new business each month• Optimize dealer and website programs by having supported events and trade shows appearances • Managed sales activities generated from Internet sales division• Negotiated and wrote deals from initial customer contact though the delivery process• Was subject matter expert in technical workings of vehicles and demonstrated vehicle systems• Conducted business in a variety of traditional and non-traditional methods: Face to face, online, and over the phone

Ramsey, Nj, Us

• Generated an average of $15,000-$20,000 in new business each month• Optimize dealer and website programs by having supported events and trade shows appearances • Managed sales activities generated from Internet sales division• Negotiated and wrote deals from initial customer contact though the delivery process• Was subject matter expert in technical workings of vehicles and demonstrated vehicle systems• Conducted business in a variety of traditional and non-traditional methods: Face to face, online, and over the phone

Dallas, Tx, Us

• Selected to support a $1 billion network of wireless technology for key business accounts• Was Responsible for 9 major business accounts—Carl Zeiss, Dow Jones, Reuters Ltd., Skanska, United Water, Veeco Instruments, DRS Technologies, Marsh McLennan, and Bank of Montreal.• Collectively, these accounts generate wireless revenue in excess of $10.5 million annually• Managed team of 15 in call center operations, and assisted in interviews of potential new representatives• Piloted new software programs, developed business applications, and Expert in new products and services

Dallas, Tx, Us

• Assisted in interviews of potential new representatives• Managed team of 15 in call center operations• Selected to support a $1 billion network of wireless technology for key business accounts• Piloted new software programs and developed business application • Subject Matter Expert in new products and services(Representative/Subject Matter Expert September 1999-January 2000)

• Assisted with the implementation of advertising and marketing messages to the dealer level• Supervised communications with advertising agency to make sure understood plan for sales objectives• Monitored retail performance against advertising and marketing expenditures• Ensured dealer level understanding of monthly marketing initiative and company procedures • Developed monthly advertising programs, including budgets for 37 sales locations • Helped design ad campaigns with New York advertising agency executives • Approved advertising budget in excess of $6 million annually

• Organized daily results and biweekly team meetings • Trained 20+ new representatives• Assisted in interviews of potential new representatives• Managed team of 15 in call center operations• Subject matter expert in company products and offers

• Actively participated in on-site and distance-based promotions• Prepared prize giveaways both on-air and on-site

• Researched and prepared programs for national television broadcasts• Was personally Interviewed by Bryant Gumbel on The Today Show nationwide: Topic: “How to become a Camp Counselor” which aired April 12, 1995

Ba, Communications

Communication Studies, Communications

High School, High School