Will Chan Email & Phone Number

Sydney, New South Wales, Australia

Orchestrate and maintain consistent VM and Windows Standard exceeding exceptional store visual expectations. This is achieved through leading by example and strong delegation skills in conjunction with high competency in financial acumen, retail trend forecasting and visual interpretation.

Brookvale, Sydney, Nsw

 Qualified industry exposure to Account Management, Strategic Visual Merchandising and Windows installation, Store Event Management, Office Management, Key Stakeholders Management, Project Management and People Management with professionalism and emotional intelligence.  4+ years of qualified and valid Multi-Site Visual Merchandising Leadership and Experience. Direct Management and Coaching of 25 Team Members, key focus in succession planning.  Proven success in effective leadership, consistent delegation, coaching and feedback projection to ensure successful VM campaigns in all highlight departments and maximise EBIT opportunities. Adhere to and interpret Merchandise Guideline to achieve business campaign strategies. Attention to detail equipped as an integral part of my role.  Adept in development of Merchandise Brief and Guidelines with Adobe Illustrator, InDesign and PowerPoint to execute successful cross-department Visual Merchandising, hence demonstrating proof of concept in-store. Adept in Mannequin coordination.  Adept in Cross-Functional Collaborations.  Lead B2C and B2B integrated marketing campaigns, including CRM, customer retention, E-Commerce and On-Site Incentives, Search Engine Optimisation and Corporate Brand Immersions.  Direct Management of 25 Team members. Charisma, conscientiousness and dynamic leadership are my core principles, which enable positive empowerment of staff and positive work culture.  Ownership of 4 cross-department portfolio and oversee office administration team, generating profit margin in FY2022.  Ownership of all commercial relationships and negotiations with key stakeholders.  Adept in Hard and Soft metrics, emphasis in net profit management and stock inventory management.

Elizabeth Street David Jones Flagship Store/Bondi Junction David Jones

- Exceptional Base Counter Kiehl’s Accountabilities, Multi-Counter and Departmental Service for a customer obsessed in-store experience: - Investment in mentoring delivers strong Kiehl’s 2021 KPI results of IPT 2.4, AUS/AVT 150, consistent 10/10 in Net Promoter Score (NPS), - Client Relationship Management (CRM) built by coaching, mentoring and consolidation of our beauty advisors in skincare, haircare, body-care and makeup artistry. - Kiehl’s Rewards: 3-tiered reward system with exclusive beauty gift with purchase for Black Diamond Category and gift voucher rewards.  Multi-Brand product knowledge across entirety of two-level beauty department including Clarins, Clinique, Chanel, Lancôme and Estee Lauder, providing counter coverage for all staff; thus driving Hourly Productivity in all beauty counters when we attentively serve all customers. - Stock Level: Prior to each business meeting, I have emailed an incremental stock order quantities for Out of Stock (OOS) and Stock Alert Items to DJs Management and my Retail Education Manager, featuring excel spreadsheet of 15 main SKUs to assist with DJs Buyer process. Open communication with both managements and using David Jones RQ report to identify major OOS products/deducing current best selling products. - Initiate and proceed with monthly business plan, with the pure intention of attaining proven business growth against LY KPIs and increased market share gain- Providing exceptional skincare, body care and haircare service for all our clients by the means of personalised and virtual consultation, extensive sampling and maintaining cleanliness standards in Counter.