• Successfully managed the completion of monthly and annual financial closing and settlement periods with $7 Billion annual revenues. • Completed analysis for company split to fully create 3 separate functional legal entities in SAP and provided development/support under service agreements (SLA) to the two newly formed companies. • Facilitated strategic planning sessions for new SAP designs and platforms as part of mergers and acquisitions. • Developed and fostered a team-oriented environment to provide timely Audit responses/requests.• Implemented new facility SAP implementations in multiple countries and provided training to onsite and offshore staff; developed procedures and training documentation (multi-language) to end users.• Configured, reconciled and streamlined the month end and year end period closing process. Developed procedures for FEIN consolidations/acquisitions/merger for domestic and international entities.• As the SME, developed and maintained guidelines, principles, policies, standards, reference models and best practices for all matters related to SAP/ERP & program related processes and solution integration. Maintain and supports system 24/7.• Managed and configured all master records/hierarchies for AP vendors, Profit centers, Cost centers, General Ledger.• Worked with cross functional teams in SD/MM/Purchasing/BI to complete development and technical designs. • Worked with 3rd party interfaces to facilitate our go-live Plant Integrations.• Worked with Governance group and contributed to new policy governance and Change Management policy development (ServiceNow), responsible for ensuring team compliance w/ internal processes. • Developed and maintained a solution guide as the business requirements and solutions evolved.• Collaborated with executives, directors, developers, team leads, team members domestically and globally to develop and support the daily operations, implementations, and projects for the SAP ERP FICO platform.

• Analyzed data processing problems in order to support SAP FICO as implemented and the employees that use these systems. • Managed the month end and year end period closing process and legal entity consolidations• Analyzed SAP FICO systems user requirements, procedures and problems to improve existing SAP systems, and reviewed computer system capabilities and workflow. • Evaluated and provided leadership/direction on resolutions to business users regarding business processes, updates, enhancements, interfaces, and acquisitions/mergers; including the design and implementing solutions in SAP FICO for ECC and legacy 3.1H systems.• Configured and provided daily support of SAP FICO that are implemented. • Designed and implemented new programs, modified existing programs, and developed interfaces. • Assisted users in determining the best method for data reporting through standard reports, table downloads, ABAP query, or customer programs. • Assisted with acquisitions and SAP implementations/training in Mexico plants and completed multiple life cycles SDLC• Worked closely with programming and technical staff to develop program enhancements and new programs. • Worked closely with our Shared Services group in TN and traveled as necessary during acquisitions to assist with month end period closings and settlement.• Managed documentation, performed and lead regression testing for Disaster Recovery (DR)• Assist scheduling of system upgrades, patches and refreshes of Production, Test, Development, and Sandbox environments.• Participated in SAP FICO and S/4Hana Certification Training courses• Participated in Lean/Six Sigma courses along with meetings in Agile methodology as it pertains to core teams to improve project planning.• Trained and guided other analysts on unfamiliar areas of FI configuration and business processes• Worked with accounting staff to understand needs, develop testing plans, and facilitated training sessions for the users where appropriate.

• Provided troubleshooting for SAP FICO and system malfunctions to restore normal processing. • Defined application requirements by reviewing requests and conducting user interviews when needed. • Assisted with data gathering for Tax Audits• Created training documentation for new functionality and projects. • Gained user approval by developing system prototypes to present to users for their review. • Communicated project status by creating written status reports on predetermined schedule for large development efforts. • Participated in projects and facilitated meetings as lead configurator• Provided troubleshooting support for user issues to restore normal functioning.• Managed and configured: All vendor master, payment processing, house bank set up; Worked with SAP Basis team to streamline and set up schedule Cronacle job chains for payment runs and implement OSS note fixes and patches/packs; Plant Maintenance; all derivation, validation, and substitution rules along with custom Sets to ensure protocols ran correctly; all GL account master, Profit Center and Cost Center; and all hierarchies; multi-currency portfolios/transactions, foreign currency exchange rates, cross company (inter and intra-company postings); custom reports in Report Painter for Finance Executives and developed ABAP table queries for business end users

• Analyzed data processing problems in order to support the SD, WM, IM, MM, Purchasing/Procurement, PP (MRP/Stock Requirements), FI, CO. • Conducted configuration and testing in development and QA /test environment, prior to transporting results into the Production system.• As an analyst, worked extensively in the SAP business procurement cycle and work flow from Purchase Requisition to Purchase Order, to Goods Receipt and Invoice Verification (Purchase to Pay) and Sales Order to Delivery, Picking/Packing, Transfer Order Generation, Invoice/Billing, and Accounting to Payment and Clearing to Profitability Analysis (Order to Cash). • Created, defined, and configured numerous batch jobs/variants based on user requirements• Created, updated, and maintained documentation for departmental procedures pertaining to the business processes, while enhancing work flow and productivity. • Assisted in every day to day issues, such as extensive excel formulas tailoring to users’ needs, Microsoft Office products (i.e.: Visio, configuring MS Outlook), user computer issues, both software and hardware. Assisted our Network Administrator with network, router/access points, and MS Exchange Server 2003 issues.• Established user community to track issues, enhancements, and newly identified requirements.• Wrote business cases, requirements, mock-ups, test plans, and documentation for new reports in SAP to cover gaps between initially delivered SAP functionality and business needs.• Worked with various types of programmers to perform solution validation and facilitate testing.• Trained new users and performed remedial training to existing users on business/functional side of SAP, including creating training and reference documents.

• Created, defined, and configured numerous batch jobs/variants based on user requirements• Supported new roll-out for Grainger ASAP 4.7 Production System (Accelerated SAP). • Provided technical support and troubleshooting for SAP conversion from SAP R/3 4.6B to R/3 4.7 system with Grainger Branches, SAP Basis Administration (monitor work processes and server jobs), S&D Level II, MM Level III Support.• Trained new employees on S&D Module, IBM AIX Support, Optum Move Support, ARS Trouble Ticket System, Crystal Reports, HP Openview to record issues that need to be resolved. • Provided overall ASAP Production Support included ATI Awareness to Inquiry, ITC Inquiry to Cash, PLM Product Line Management, SCM Supply Chain Management, FCR Financial Control and Reporting, HRP Human Resources and Payroll. Specific roles in LES WM Distribution and ITC assisting with Sales & Distribution, Accounts Receivable, Accounts Payable, Credit, Credit Management, and Material Master Departments. • Performed troubleshooting on all Modules of ASAP System for over 400 locations. • Worked with Support Team Members from other departments to troubleshoot 3rd level issues. • Provided day to day support of business processes including sales orders, customer master records, billing, pricing, shipping, goods issue, material and inventory adjustments, MRP, accounting documents, DCR, payroll, Crystal Reports, user security and failed allocation issues along with Move System.

• Provided day to day support of business processes including sales orders, customer master records, billing, pricing, shipping, goods issue, material and inventory adjustments, MRP, accounting documents, DCR, payroll, Crystal Reports, user security and failed allocation issues along with Move System. • Performed Help Desk Level 1 support to HCSC/Blue Cross Blue Shield employees of Illinois, Oklahoma, New Mexico, and Texas. • Assisted with password resets for Mainframe applications such as Siebel Dashboard, CMMouse, IBM Emulators (TSO, Teleview, Netview, TPX), PowerMHS, Directory Smart Security, Document Direct/VDR/Cold Storage, Empire Time 6.2 Web, Novell Border Manager, and other LAN and mainframe application systems. • Assisted customers with troubleshooting all Internet/Intranet functions and applications for HCSC employees and load balancing for Lotus Notes. • Configured HIPAA, Blue Chip/Image system for IL, NM, TX, and OK. • Assisted with troubleshooting hardware/software issues, system failures, anti-virus/firewall problems, and networking issues.