Utilize best practices to maintain and improve clients systems. Working closely with team members to address clients growing needs and creating solutions to improve their technologies. A strong focus on the right solution for the right partner. Monitoring over 7000 devices. Drafting, Proposing, and Implementing solutions to better serve clients in an always changing world. Creating documentation and procedures for a variety of necessary functions for clients and their organizations.ConnectWise, SolarWinds N-Able, Dell Hardware and Software, Unifi, EqualLogic, Exchange Server, SonicWall, Meraki, Windows Server, VMWare, HyperV, Microsoft 365, Azure, Cloud Solutions.

Primary duties included providing discovering, evaluating and integrating IT solutions in a dental enviroment. Train and educate end users.Create documentation and maintain current knowledge base articles for internal IT staff and associates. Designing and maintaining best practices for IT infrastructure.

Assist customers with concerns and questions. Lead by example and train staff members on proper procedures.