Will Ciesinski Email & Phone Number

Boston, Massachusetts, United States

• Provide expert-level technical support to resolve complex issues related to Snyk’s developer-first security platform, ensuring seamless user experiences• Troubleshoot and diagnose customer challenges across cloud environments, CI/CD pipelines, and developer tools to identify root causes and deliver tailored solutions• Collaborate with cross-functional teams, including engineering and product, to escalate and resolve advanced technical issues while providing feedback for product improvement• Develop and maintain comprehensive documentation, including technical guides and knowledge base articles• Monitor and analyze trends in customer queries to proactively identify recurring issues and suggest enhancements to improve product reliability and user satisfaction• Build strong relationships with customers by providing empathetic, timely, and effective communication to guide them through technical challenges

Boston, Massachusetts, United States

Wilmington, Massachusetts, United States

• Maintain site reliability processes and automation to ensure high availability and performance of system infrastructure• Monitor and maintain system performance, capacity, and availability• Implement and maintain systems to monitor system performance and health• Investigate and resolve issues related to system performance and availability• Troubleshoot and resolve complex technical issues• Collaborate with other teams to ensure optimal system performance and availability• Participate in the 24/7 on-call rotation in both the primary and secondary positions

Austin, Texas, United States

- Creating a program capable of testing hash values for true randomness using the nistrng, numPy, and other well-known Python libraries- Engaged with a team in weekly meetings to plan out goals that should be achieved each week

- Engage in career development, work with mentor on understanding what a cyber security role entails (processes, methods, and tools)- Focus on further developing skills and competencies important in the field

Remote

- Responsible for finding company information and entering it into spreadsheets that will be used in a separate program- Became very knowledgeable with the Excel user interface as well as multiple other sites such as LinkedIn and CrunchBase

Milford, Massachusetts, United States

- Confer with customers by phone or in-person to provide information about products or services, take orders, cancel past orders, or obtain details of complaints- Determine charges for services requested, collect deposits or payments, or arrange for billing- Refer unresolved customer complaints to designated individuals for further investigation- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting receipts

Hudson Ma

- Delivered merchandise and collected payment- Explained products or services and prices and demonstrated the use of products- Wrote and recorded orders for merchandise or entered orders into computers- Ordered or purchased supplies

Hopkinton, Ma

Worked closely with the Head Custodians to prep and clean the school prior to the student's arrival.