Will Ciesinski Email & Phone Number

Boston, Massachusetts, United States

• Provide expert-level technical support to resolve complex issues related to Snyk’s developer-first security platform, ensuring seamless user experiences
• Troubleshoot and diagnose customer challenges across cloud environments, CI/CD pipelines, and developer tools to identify root causes and deliver tailored solutions
• Collaborate with cross-functional teams, including engineering and product, to escalate and resolve advanced technical issues while providing feedback for product improvement
• Develop and maintain comprehensive documentation, including technical guides and knowledge base articles
• Monitor and analyze trends in customer queries to proactively identify recurring issues and suggest enhancements to improve product reliability and user satisfaction
• Build strong relationships with customers by providing empathetic, timely, and effective communication to guide them through technical challenges

Boston, Massachusetts, United States

Wilmington, Massachusetts, United States

• Maintain site reliability processes and automation to ensure high availability and performance of system infrastructure
• Monitor and maintain system performance, capacity, and availability
• Implement and maintain systems to monitor system performance and health
• Investigate and resolve issues related to system performance and availability
• Troubleshoot and resolve complex technical issues
• Collaborate with other teams to ensure optimal system performance and availability

Austin, Texas, United States

- Creating a program capable of testing hash values for true randomness using the nistrng, numPy, and other well-known Python libraries- Engaged with a team in weekly meetings to plan out goals that should be achieved each week

- Engage in career development, work with mentor on understanding what a cyber security role entails (processes, methods, and tools)- Focus on further developing skills and competencies important in the field

Remote

- Responsible for finding company information and entering it into spreadsheets that will be used in a separate program- Became very knowledgeable with the Excel user interface as well as multiple other sites such as LinkedIn and CrunchBase

Milford, Massachusetts, United States

- Confer with customers by phone or in-person to provide information about products or services, take orders, cancel past orders, or obtain details of complaints- Determine charges for services requested, collect deposits or payments, or arrange for billing- Refer unresolved customer complaints to designated individuals for further investigation- Resolve.

Hudson Ma

- Delivered merchandise and collected payment- Explained products or services and prices and demonstrated the use of products- Wrote and recorded orders for merchandise or entered orders into computers- Ordered or purchased supplies

Hopkinton, MA

Worked closely with the Head Custodians to prep and clean the school prior to the student's arrival.