Will Cline Email & Phone Number

Lehi, Utah, Us

Chicago, Il, Us

• Manage the strategy and delivery of Mastery's proprietary Transportation Management System, MasterMind.• Work collaboratively with customers and internal stakeholders, primarily through the discovery & solution phase of the customer relationship.• Define and document complex business and technology processes to drive product solutioning• Work with core Product teams to manage development of product features based on customer requirements.• Design and implement business rules, strategies, and workflows into MasterMind; actively monitor and maintain effectiveness of designs.• Educate and guide new and existing clients on best practices, onboard new clients and proactively address and suggest areas for improvement.• Create a “trusted solution advisor” relationship with our customer’s business and technical teammates

Copenhagen, Dk

• Prepare and drive the overall implementation project plan across all geographies and functions, including operations, IT, HR, and finance.• Understand customer use cases and serve as the primary contact for all customer-facing support and service issues during implementation.• Proactively identify and escalate potential implementation risks, as well as manage both client and internal communication and processes associated with mitigating those risks• Work in cross-functional teams to deliver multiple projects simultaneously.• Collaborate effectively with internal stakeholders, cross-functional teams, and external customers.

New Britain, Ct, Us

• Lead collaboration efforts between carriers and internal business groups including Sales, Distribution Centers, Manufacturing plants, and Supply Chain to ensure transportation cost improvement targets are met• Collect and analyze data for network optimization and supply chain design as an opportunity to identify process improvement and cost savings initiatives for parcel mode of transportation• Manage projects from beginning to end in a systematic way providing updates to keep functional leads current on project statuses and associated timelines• Increased Parcel Risk Adjusted Productivity from $1.5 Million on 3/31 to $4.19 Million.• Performed a time in transit analysis for our largest DC to identify where the Parcel service level could be decreased while still providing a 3-Day service guarantee resulting in over $500,000 in savings.• Developed a Premium Freight Request tool for Parcel allowing Customer Service and DC Operations to lookup transit times and rates for each Parcel service level and provider.• Support integration processes of company acquisitions and standardize Parcel transportation procedures

Atlanta, Ga, Us

• Project leader for a new automated facility deployment responsible for developing transportation operating plans for customers and training operations management on Warehouse Management Systems.• Served as the district subject matter expert for the UPS Transportation Management System Geofencing responsible for mapping the largest facilities in North and South Carolina.• Created efficiencies in a powered equipment fleet of over 250 tractors with cost per mile analysis using a tractor optimization database.• Worked closely with Business Development to create operating plans for new customers and refine existing processes to meet customer expectations.• Team leader responsible for directing my work group to a score of 94 on the Industrial Engineering Assessment.• Performed a break-even analysis on customer pickups to determine the most cost effective way to service customers.• Redesigned equipment staging plans to reduce the amount of unproductive hours by drivers while on property.• Performed a shifting optimization analysis, which resulted in a 15% reduction in hours at the largest operation I supported.

Atlanta, Ga, Us

• Developed original work measurement using Lean methodologies to improve job set-ups and eliminate waste within the package sorting operation.• Programmed package scanners for Hub sortation plans.• Worked with Corporate IT to develop logic for a new scanning device launch.• Perform detailed analysis on volume trends and service metrics using Excel and Access to create demand forecasts and drive service results for a 100,000-package sort facility.• Built Excel templates used to track operational KPI’s that were distributed across the Industrial Engineering department.• Mentored new hires through the Engineering Development Program.

Atlanta, Ga, Us

• Supervisor of an outbound area within the operation responsible for managing eight employees daily• Tracked KPI’s to drive improvements in service and performance.• Trained new employees on safe work methods• Audited employee performance and conducted daily reviews of performance exceptions.

Bloomington, Illinois, Us

Licensed Insurance agent in the State of Virginia specializing in the following.• Property & Casualty Insurance• Life Insurance• Health Insurance• Assessed customer insurance needs• Marketed to potential new clients

Bachelor'S Degree, Business Administration, Management And Operations

Business Administration And Management, General