Charged with managing a challenging portfolio of Bank Owned properties (both Commercial and Residential) throughout NC, SC and GA. Engaged Appraisers, Contractors and Real Estate Agents to confirm proper Book Balances we’re being carried to ensure regulatory compliance, ROI analysis and proper pricing. Initiate problem-solving, identify solutions, implement plans and negotiations, and facilitate the entire reporting and documentation process. Conducted monthly and quarterly real estate reviews to improve buyers appeal and ensure proper pricing that generates deliverables in scope, on time and within budget. Maintain relationships with customers and partners to collaborate on short-, intermediate-, and long-term strategies that attain goals.

Challenged to replace a long-term employee and inherited a portfolio of large dollar consumer and small business criticized debts. Provided plan of action to protect and improve the Bank’s position through negotiating satisfactory repayment schedules, obtaining supplementary collateral, or using other collection methods. Advised line relationship officers and presented strategies and mentoring on watchlist credits. Presented recommendations and strategies to senior management on a monthly basis during Special Asset Committee.

Exceeded established goals while managing the Bank’s entire commercial, business, SBA guaranteed and consumer criticized credit portfolio cradle to grave. Marketed and sold Bank Owned real estate, maintained and updated Special Asset files and developed problem credit procedures and policies. Increased the level of legal counsel and reduced expenses by contracting and negotiating a lower fee schedule with a different firm and terminating the contract with the previous provider. Managed a team that included an administrative assistant and part time Special Asset Manager.

Responsible for identifying and researching the patterns, trends and nuances of complex transactional and customer data to detect, prevent, mitigate and report suspicious activity as it relates to money laundering and terrorist financing. Provided ongoing risk based monitoring of accounts and transactions to ensure compliance to CIP, KYC, BSA and the USA Patriot Act. Drafted, reviewed and filed SARs when applicable in a timely manner to ensure regulatory timelines were met.

Managed a portfolio of critizied small business and commercial loans, strived to rehabilitate or exit the relationships with little or no financial or reputational risk to the Bank. Accountable for revenue goals (fee collection and recovery) and approved, recommended, and amended risk strategies and transactional request for problem credits. Achieved the Royal Performance Award for superior collection for recoveries on Charged Off loans and Automation for Special Loans Group reports.

Managed a Portfolio of $100K and under criticized small business relationships within the Southeastern United States. Engaged, contracted and directed professionals (legal counsel, receivers, trustees and appraisers) on the Bank's behalf. Developed and implemented strategies that minimized losses in liquidation situations and maximized recoveries on charged off loans.