William C. Email and Phone Number
William C. work email
- Valid
- Valid
William C. personal email
A dynamic and outcomes-oriented technology leader with 2 decades of experience. My JourneyMy career has been defined by a commitment to continuous improvement and service excellence. I have a proven track record of resolving complex issues and building strong, productive teams while nurturing relationships within organizations and in external partnerships.Areas of Expertise:* People Development* Team Leadership* Developing and Aligning technology strategy to business goals* Cybersecurity* Technology Modernization and Transformation * Project Management & PMO* Information Technology Operations * Complex Issue Resolution* Stakeholder Relationship Building* Service Excellence* Vendor selection and management* Contract NegotiationsMy PassionWhat drives me is creating an environment where teams are highly engaged in delivering technology-enabled business outcomes and exceptional people and customer experiences. I firmly believe that a motivated and empowered team is a cornerstone of any successful organization.My GoalIn an ever-evolving technology landscape, I'm committed to shaping the future of business enablement through technology. I achieve this by leading impactful modernization and transformation initiatives from strategy development and planning through to execution, fostering innovation, and creating an environment where teams and businesses thrive.Let's Connect:I'm interested in connecting with people who share an interest in the dynamic intersection of technology, business, people development, and leadership. Whether you're a seasoned expert, mid-career professional, industry newcomer, or seeking new ways to enable your business through technology, let's have a conversation!
-
Independent Technology Executive — Executive LeadershipSolution InsiderVancouver, Bc, Ca
-
PartnerCopperstone Connect Nov 2024 - PresentMississauga, On - Ontario, Ca -
PrincipalSolution Insider Aug 2023 - Present
-
Chief Information Officer (Interim)Metrie May 2022 - Aug 2023Vancouver, Bc, CaMetrie is the leading manufacturer and distributor of interior millwork in North America. -
Director, Technology Operations & CybersecurityMetrie Sep 2017 - May 2022Vancouver, Bc, CaI lead a highly-skilled team and am accountable to oversee the strategic, operations, financial, and administrative functions of Technology Operations including cloud and on-premise computing, WAN, LAN, Cyber Security, Communications (Mobility, Teams Voice, IP Office, UC), Technology Procurement, Vendor Management, Service Desk and End User support across 35 Manufacturing and Distribution facilities in North America.Highlights:• Championed an organization-wide modernization initiative transitioning to MS Office 365, Exchange Online, Citrix Cloud, and Microsoft Teams, enabling the seamless move to remote work within 24 hours at the onset of the COVID19 pandemic.• Revamped IT infrastructure by transitioning systems, including SAP, to the cloud and phasing out 3 physical data centres, resulting in significant operational savings and improving system performance by 50%. This multi-year initiative provided the scalability required to accommodate rapid growth.• Introduced a resilient SD-WAN reducing facility network downtime by 95%.• Launched a Cloud-based Contact Centre solution for inbound sales, enhancing contact centre resiliency and flexibility (Work from anywhere, on any device), and improving overall satisfaction and customer experience.
-
Senior Account ExecutiveTelus Jul 2014 - Jun 2017Vancouver, British Columbia, CaWorking closely with customers, I built and implemented strategic business plans aligned with their corporate objectives. As an Account Executive, I was responsible for providing accurate and timely advice and metrics to facilitate effective planning and forecasting. Some of my key accomplishments during my time with TELUS, include:• Acted as a customer advocate, facilitating regular feedback sessions and performance reporting ensuring transparent communication resulting in sustained customer satisfaction scores of over 90%.• Led an IT Services Outsource pursuit team securing a long-term fit-for-purpose services agreement exceeding $250 million in Total Contract Value.• Steered Account Strategy, surpassing customer expectations and revenue growth targets.• Consistently exceeded annual sales targets and growth quotas through upselling, cross-selling and identification of new services.• Cultivated and sustained strong, long-term relationships with key clients, acting as a trusted advisor and driving revenue growth. -
Principal Engagement ManagerMicrosoft Jul 2013 - Jul 2014Redmond, Washington, UsAs a Senior Consulting Services Business Leader, I was responsible for risk, revenue, profitability, growth, and customer satisfaction within the consulting services division of Microsoft. Accountable for the management of a multi-million-dollar portfolio of engagements and a diverse range of complex programs and projects. I monitored the entire lifecycle of consulting engagements across a portfolio of businesses, from initial scoping and contracting through the close of the engagement with the customer while influencing high-level decisions that directly impact employee development, engagement and customer satisfaction. -
Client Partnership Executive (Director)Telus May 2011 - Jul 2013Vancouver, British Columbia, CaAs Client Partnership Executive, I was accountable for Service Transition (PMO), Service Operations, Solution Architecture and Design including the Customer Experience to Finning Canada, Finning International and BC Hydro. Achievements:• Selected to develop and implement the Client Partnership Director role.• Developed an operations and delivery maturity model to shift from reactive support to proactive partnership.• Established and executed an operational governance model, improving communications, engagement, risk management, and delivery consistency.• Achieved and sustained Customer Satisfaction scores of over 90% through advocacy and transparent communication.
-
Director, National ItTelus Apr 2010 - May 2011Vancouver, British Columbia, CaSeconded to lead a National IS/IT department with five managers and 25 team members (BU & Contract) across BC, AB, SK, TO and QC. Accountable for Service Design, Transition and Operations (Data Centre, Network, Server, Storage, DR, Desktop, Mobility, VOIP, Service Desk, Customer Contact Centre, Procurement, Architecture and PMO). As Director, some of my key accomplishments include:• Introducing Performance Management, OLA’s and SLA’s, Strategic training & development and career path options.• Leading an RFP to refresh and outsource corporate VOIP infrastructure, reducing overall costs by 40% while improving service quality and Customer Experience.• Identifying and resolving chronic failures of infrastructure, mitigating risk. • Responsible for SOX and PCI compliance; successfully passed all quarterly and annual audits with no critical remediation.• Driving integration between the application and online development teams and the IS/IT team focusing on collaboration.• Introducing Satisfaction Surveys for the Service Desk to capture timely end-user feedback to assist in gauging the end-user experience.• Implementing process and collateral to develop strategic plans aligning with corporate and departmental objectives resulting in better alignment of IT and the Business.
-
Manager, Information ServicesTelus Apr 2006 - Apr 2010Vancouver, British Columbia, CaSupported 70 team members focused on ICT delivery to multiple outsourced IT customers within BC and AB. As the key contributor to the Syscom. I consulted on a merger transition, onboarding 48 employees and 21 customer accounts. Additionally, I represented the organization as Champion and Steward of IT systems and frameworks, such as ITIL based Incident, Problem, and Change Management processes.Key results include:• Developing and managing a range of operational and financial objectives, including coordination and governance of regional OPEX budget of up to $3M.• Restructuring National Performance Objectives and KPI’s for support teams to ensure consistent expectations, measurement and alignment to business objectives and strategic priorities.• Sourcing and negotiating contracts with third-party vendors to augment staffing and services and reduced operational costs for services by 40%.• Defining and supporting continuous process improvement and automation initiatives, improving efficiency, decreasing complexity and reducing costs by $400,000.
-
Technology Team LeadTelus Apr 2005 - Apr 2006Vancouver, British Columbia, CaLead the day to day operations of a team of 15 IT Professionals providing Desktop and Server Support
-
Project ManagerTelus Mar 2003 - Apr 2005Vancouver, British Columbia, CaManaged IT Projects within a Customer Environment
-
Technical LeadCompugen Inc 2002 - 2003Richmond Hill, Ontario, Ca
William C. Skills
William C. Education Details
-
Ubc Sauder School Of BusinessBusiness -
University Of Toronto - Rotman School Of ManagementBusiness
-
Ubc Sauder School Of BusinessBusiness
-
Cdi CollegeInformation Technology & Network Systems
Frequently Asked Questions about William C.
What company does William C. work for?
William C. works for Solution Insider
What is William C.'s role at the current company?
William C.'s current role is Independent Technology Executive — Executive Leadership.
What is William C.'s email address?
William C.'s email address is wi****@****lus.com
What schools did William C. attend?
William C. attended Ubc Sauder School Of Business, University Of Toronto - Rotman School Of Management, Ubc Sauder School Of Business, Cdi College.
What are some of William C.'s interests?
William C. has interest in Health.
What skills is William C. known for?
William C. has skills like Vendor Management, Telecommunications, Business Analysis, Team Leadership, Itil, Pmo, It Strategy, Integration, It Operations, It Service Management, Program Management, Cloud Computing.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial