Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey.

- Managed a portfolio (Consumer & Media) of 10-15 clients totaling $2.5+m in ARR- Owned the post-sale customer journey from kickoff through renewal (+ growth)- Achieved 100%+ Net Revenue Retention w/90% Logo Retention - Grew NPS & C-SAT scores to company record across Consumer & Media Pod- Built out Commercial Customer Success Program (CS-Lite)- Worked cross-functionally with Project Managers in East Africa to ensure client satisfaction- Customer Success liaison to Marketing (case studies) & Product (self service platform) teams

- Managed a commercial portfolio of 30-40 customers for a total of $1m-$1.5m in ARR - Primarily responsible for owning client’s post sale AI/ML journey including kickoffs, onboarding, utilization, adoption, renewals & advocacy - Partnered with Sales to identify & close $156k+ in up-sell opportunities in 2020- Hit 100% activity metrics every quarter (QBRs, Workshops, On-Sites/Trainings, & Proactive Outreach)- Worked with Marketing to identify and solicit external case studies & guest speaker opportunities - Mentor & onboard new hires (bootcamp buddy, led module trainings, call shadowing, etc.)- Filled in as BPO/NDA Channel Partner Liaison for 3+ months due to internal turnover - - Successfully navigated the transition of a company acquisition (Figure-Eight)

- Primarily responsible for generating revenue via group tickets, hospitality, & suite rentals to local fans & businesses with a concentration on corporate accounts- Generated $280k+ in group, suite & hospitality revenue for 2018 season (134% to goal)- Generated $458k+ in A’s Access, group, suite & hospitality revenue during 2019 season- Part of team that set Oakland A’s record for single season Group Ticket & Revenue (2018) - Grew Portuguese Heritage Night ticket sales from 900+ tickets in 2017 to 1700+ tickets in 2018- Mentored four Sales Development Interns- Primary ticket sales liaison to Oakland Athletics' corporate partners (Chevron, Dr. Pepper Snapple Group, Comcast, Sutter Health, Mechanics Bank) - Served as the Oakland Athletics' liaison for the Berkeley Chamber of Commerce

- Primarily responsible for selling the newly created premium seating inventory to affluent fans, alumni -members and both local and national businesses.- Actively sold all available premium inventory to prospective buyers through outbound phone calls, appointments, presentations, and preview center tours. Generated over $500k in Club Seat/South Club revenue. - Assisted with coordination and execution of large scale tours/open house events to showcase newly renovated Notre Dame Stadium. - Lead training sessions and implemented best practices with Inside Sales Team. - Worked directly with Development and Ticket Office to service ticket holder accounts.

- Responsible for direct daily contact of 50 to 80 accounts from a growing list consisting of season ticket holders, group leaders, past group buyers and prospective clients. - Ranked 4th among 20+ sales reps totaling more than $165,000 in sales revenue and selling over 8,600 group tickets that encompassed 17 regular season games in 2015. - Assist in the coordinating and execution of youth soccer tournaments aimed at expanding the Chicago Fire brand in the surrounding community.- Oftentimes serve as first point of contact between ticket buyers and the Fire.- Tasked with ensuring that each fan has a positive experience at Toyota Park and with the Chicago Fire by providing top notch service with a CHAMPS mentality. - Responsible for match day operations (on field mini games, youth inventory, gameday experiences).- Taken on additional responsibilities including but not limited to:- Assisted in the hiring process of entry-level sales reps/interns.- Mentored newer reps by teaching them best sales practices, setting and managing goals/expectations, and implementing them into the Fire culture.

-Rotated through all facets of a minor league baseball front office including: community relations, marketing/public relations, media relations, box office and stadium operations, ticket sales, and merchandising.