Growth Team-Developed and mastered consultative sales approach to onboardnew providers to Headway. Handled full cycle sale from lead to firstappointment confirmation.- Generated referrals to continuously build sales pipeline.- Quickly identified provider types (new, insurance practice, freelancer,etc.) to overcome objections and tailor conversations to specificproviders.Client Success Team- Surged on a team to handle increased volume of support tickets.- Analyzed data to write new copy templates for most common tickets.- Communicated cross functionally to reduce future tickets throughnew features, bug fixes, and provider education.Network Operations- Joined a small team focused on pivotal company function, credentialing.- Handled weekly audit and submission of rosters to major insurance carriers.- Coordinated with contractors to improve workflows and reduce credentialing times.- Analyzed internal data and data provided by insurance carriers to meet SLAs and reduce churn.

- Provided customer service in the form of ticket sales, general information, in-person meetings, event execution.- Worked with some outbound sales experience.- Maintained account information using internal CRM- Trusted to work with colleagues and management of all levels throughout the organization. - Planned and coordinated events in and away from Citizens Bank Park.- Worked in a team environment to foster excellent experiences for fans and clients.- Trained new intern hires in tasks including phone skills, backend computer systems, and customer service practices