Residential Concierge, Alastair At Aria Village
CurrentCreating and managing all resident-facing processes and servicesTriaging resident requests and concerns and executing solutionsProactively solving issues and resident hot-button concernsPre-arrival and in-person community orientation and welcoming of new residents Creation of all parking space, storage, and community property maps for residents and visitors Partnering with vendors and maintenance supervisor to coordinate repair services by outside vendorsCrafting community-wide communications Documentation and enforcement of lease violationsExecuting outreach marketing campaigns i.e. Food that Rocks festival participation, CHOA "Community Perks" table. Managing and creation of control access devices for residents, vendors, and visitorsAdministering amenity reservation and payment processesProviding guided tours to visitors, prospects, and the local communityLiaison to the Sandy Springs Perimeter ChamberInvestigation and documentation of events required by management or law enforcement Qualifying and communicating with prospective residentsSetting appointments with new prospectsPlanning and executing resident events Traditional concierge services including restaurant reservations, executive transportation, housekeeping, dog walking, and other high-touch services.
