Will Douglas Email & Phone Number

San Francisco, Ca, Us

Strategic GrantmakingWork closely with hospital staff, clinicians, community, non-profit and city partners to improve patient, population and community health by focusing on strategy, partnerships, data collection and evaluation.PartnershipsStrengthen and align with key multi-sector partners to make meaningful impacts for patients, hospital care and community health.Grant Development and Application ProcessIdentify and implement improvements for better transparency, application experience and our internal application review and reporting processes. Evaluation and ImpactSupport implementation of grantmaking strategy and process improvements to help assess strength of grant portfolios and new opportunities to innovate in healthcare, population and community health.FundraisingI compose our grant requests, manage compliance and reporting, help steward institutional partners, and contribute content to share and highlight our impact in the community.

Project and Strategy LeadershipDevelop and implement a funding and backbone support strategy to improve health and wellbeing in the Tenderloin neighborhood of San Francisco. Lead key grant initiatives, including a national Robert Wood Johnson / Institute for Healthcare Improvement initiative with community partners.Research, Analysis, Evaluation, and ReportingIdentify key data and best practices to enhance the ability to understand progress toward collective goals and targetsCommunications and Knowledge SharingEnhance stakeholder access to resources and information to improve alignment, transparency and ability to share knowledge throughout the communityBuild and Strengthen Community and Partner RelationsContinue to strengthen relationships and build trust amongst community stakeholders

Berkeley, Ca

• Provided consultations and proposed management solutions for departmental strategy • Developed department scale plan for 2016 to improve operations and team efficiency• Screened professional services opportunities to determine potential project scope

2054 University Ave., Suite 600 Berkeley, Ca 94704

• Managed client services department responsible for more than 130 accounts, developed annual departmental budget, strategy, and operational plans • Coordinated interdepartmental operations with executive team, developers, sales and marketing, and research departments• Identified and deployed technological tools to increase staff efficiency, improve transparency, and enhance project management product improvements, ensure quality and customer satisfaction.• Created new client engagement opportunities, with improvements to product implementation process, client email campaigns, product release notes, quarterly Account Manager strategy discussions, educational webinars, and annual client Achievement Awards• Manages the development of Community Health Needs Assessments, including secondary data analysis, qualitative data collection and analysis, and prioritization of significant health needs.• Supported launch of professional services to provide additional support beyond technology to strengthen relationships and better understand and meet client needs

Berkeley, Ca

• Managed a diverse group of 35+ accounts (including hospitals, health departments and community consortiums) from product implementation through annual renewals• Developed processes and documented best practices for departmental functions including onboarding new customers, product support documentation, and departmental communications• Developed first comprehensive product knowledge base, user instructions, and professional resources• Co-managed development of Community Health Needs Assessment reports, facilitating stakeholder input meetings to determine top community health priorities

• Managed project budgets, prepared client project progress reports and invoices, tracked project expenditures, and oversaw the teams work.• Guided and collaborated with management and community benefit personnel from San Francisco Department of Public Health, private non-profit hospitals, community clinics, health insurers, nongovernmental organizations, and other partners to implement community health improvement strategy.• Identified project goals for clients and partners, created process outlines to complete objectives; organized and prioritized tasks, achieved desired outcomes.• Updated and maintained local news articles, events, planning tools, RSS feeds, project milestones and other content on websites, such as www.HealthMattersinSF.org and www.i880corridor.com.• Planned, coordinated and implemented stakeholder forums and meetings attended by anywhere from four to over 250 individuals; facilitate and collect group input. Systematically analyzed, synthesized, and distilled concise outcomes to inform project goals.• Researched, reviewed , analyzed national and international best-practices and interviewed subject-matter experts to design actionable plans and protocols.• Implemented communication strategies, utilized Facebook, Twitter, smartphone Apps and other tools to engage key audiences, clearly identify project purpose, and create sustained behavior change.• Authored and copy edited content for websites, collateral material, and other communication tools.

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Education record