Will Dunton Email & Phone Number

Dorchester, Massachusetts, United States

Responsible for providing nutrition and breastfeeding education to WIC clients.

Manchester, New Hampshire

• Prepare and maintain officer and enlisted personnel records • Process personnel actions to include grade, assignments and other personal information updates• Initiate, monitor, and process performance evaluations• Process personnel for separation and retirement and transfer records for archival• Sustain multiple human resource information systems to uphold personnel accountability and availability• Top Awards: Army Commendation Medal, Army Achievement Medal (2nd Award), Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal• Served in Kuwait, Jordan, U.A.E., Hungary, Romania, & Slovenia

Nashua, Manchester, Concord & Surrounding Areas Of Nh

• Scheduled appointments and maintained client’s expectations for cleanings• Created pricing strategies and complete financial accounting• Completed comprehensive home cleaning with a variety of chemicals, disinfectants, and machines• Marketed the company effectively to gain new clients to include mailings, web design and sponsorship promotions• Communicated successfully with clients to ensure cleaning expectations were exceeded• Oversaw the supervision of cleaning associates and their performance management

Methuen Ma

• Provided exceptional customer service• Scheduled weekly meetings for coaching and mentoring of staff using motivational interviewing to positively reinforce behaviors for 15 employees• Prioritized the needs of the branch by flexibly moving between customer service and teller line• Approved financial transactions using sound judgment to minimize risk and potential losses• Ensured that all security and audit procedures were followed• Assisted in managing cash reporting and cash limits in accordance with standards• Participated in investigating, locating, resolving and controlling over and shortages• Created and implemented a plan to manage and minimize branch procedural violations• Managed scheduling for the entire branch to maintain standards and control overtimeACHIEVEMENTS: Certified in Consumer Lending and Licensed through the National Mortgaging License System.

Nashua Nh

• Managed day-to-day operational excellence for the teller line of 10 employees• Recorded the banking center's cash losses and coached tellers to minimize losses• Coached and trained the teller team to process transactions accurately, efficiently, and in accordance with policies and procedures• Used in-depth policy and procedure knowledge to handle more complex transactions• Ensured banking center compliance with Federal and state regulations• Created an excellent customer experience by treating all customers equally and fairly while adhering to policies and procedures• Executed sales and service plays and processes by leading tellers to achieve referral goalsAWARDS: Earned “Operational Excellence Award” for eight months in 2010

Londonderry, New Hampshire

• Scheduled and assigned responsibilities for 30 associates in two departments, on daily basis• Operated all food preparation machines and equipment• Received, organized, and stocked refrigerated and unrefrigerated food items• Interviewed, hired, and trained all department associates on company policies, product knowledge and sales standards• Responded to queries and grievances from both customers and employees• Maintained performance management of the associates within company guidelines• Developed sales promotion programs to attract more customers and gains sales in slow selling products• Ensured products were properly labeled with prices and sell by dates• Monitored and maintained stock inventory levels to avoid over and under stock problemsAWARDS: Increased Sales by over 20 percent in my first year and received an award for highest sales increase for the district.

Easton, Massachusetts

• Managed total store recruiting of 200 associates, advised managers on candidate selection, and conducted and analyzed exit interviews• Performed orientation and training programs for various levels in the organization• Maintained pay scales by conducting periodic pay surveys, and overseeing consistency in associate evaluations• Resolved employee grievances, counseling employees and supervisors• Maintained employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends• Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements• Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures• Administered Worker’s Compensation tracking for the entire store and ensured compliance for associates using Federal, state and company guidelinesACHIEVEMENTS: Opened two new stores, responsible for recruiting over 400 new associates, as well as, conducting their orientation, and training administration.

Bachelor'S Degree, Dietetics/Dietitian

Liberal Arts Degree

Education record