Will Duston Email & Phone Number

Slough, England, United Kingdom

Monitoring the performance 24/7 of the O2 mobile Core and Radio network. Using Proptima and other performance tools to produce stats and graphs. Raising Remedy trouble tickets and assigning to relevant groups for further investigation. Liaising with Incident and Network Managers to ensure prompt rectification of issues.

Slough, England, United Kingdom

Working on the O2 2G, 3G & 4G mobile radio network, consisting of Ericsson and Nokia BSC, RNC and base stations. Diagnosing radio equipments to minimise downtime, often liaising with Field tech's,2nd Line, BT/OLO and power companies. Raising and updating trouble tickets making sure full details recorded and passed out for prompt action.

Reading, UK

Employed in an ITIL Multi-customer NOC environment.Act as a go to during shift for current high priority faults, Incident Manage P1, P2 MSO and VIP issues. Technical Lead on shift for NSN RNC/NodeB and performance issues.Advise NOC Management and Shift Manager of issues that may impact on SLA/KPI's thereby degrading customer experience.Perform diagnostic.

Reading, UK

Senior RAN Engineer Three 2001 – 2006 Control of H3G’s UK and ROI Network. Initially based around NEC/SiemensRNC and NodeB, but later swapped out for NSN RNC Flexi NodeB and ihspa NodeB.Monitoring and diagnostics on the RAN network NodeB, RNC and Transmission. Ensure availability and performance of network keeps within KPI's.Raising Remedy based tickets on.

Netherlands

Based in Amsterdam then latterly Den Haag on this Nokia turnkey project to supply Dutch operator BEN with a GSM network and later upgrade to GPRS enabled network.Monitor Core and RAN network using Nokia NMS2000.Fault find on Nokia MSC, HLR, VLR, BSC and BTS.Use of Nokia Flexi-hopper manager to check Microwave TXN links.Raise and update trouble tickets on.

Rome Area, Italy

• Based at the TMI GNOC in Rome, working on a fixed line network comprising of Newbridge Mainstreet3645/3600, Stratacom IPX Frame Relay and Sagex X.25 Platform.
• Perform 24/7 monitoring and diagnostics on the network
• Mentoring young Italian graduates in NOC procedures.
• Use Remedy to ticket faults and network issues

London, United Kingdom

Operations and Maintenance Engineer working at C&W Docklands Earth Station and ITMC in London's Docklands.Working shift at this vital International Hub in the C&W network.Fault finding on international Leased Line circuits from sub-64KB compressed voiceup to STM-1 bearers.Liaising with customers and PTT's both UK and overseas to resolve customer.

Various

Perform Satellite line ups and engineer existing satellite circuits to remote ground terminals.Maintain all Satellite ground station hardware from dish down to baseband modulation equipment.Maintenance of HF, VHF and UHF ground to air comm,s.Maintenance of Cryptographic and telegraphic equipmentsInstallation and Commissioning of HF, VHF and UHF at RAF.