Will Eaton Email & Phone Number

Reno, Nevada, United States

• Lead sales and the day-to-day operations of each of the 5 inbound sales teams totaling over 150 associates, including BPO support of two near-shore teams, two Canadian and 1 internal and their respective supervisory.
• Earned highest team engagement metrics (+5%) in PODs entire organization during annual employee satisfaction survey
• All sales metrics exceeded goals YOY: close rate (+400 bps), sales conversion (+300bps), ancillary sales (+600bps), lowered cancellations (25% reduction)
• Grew Reno sales team during tenure with 30% improvement in sales close rate. Three on-site supervisors went from bottom of sales metrics to leading the company after one year of management
• Responsible for all BPO partners (Concentrix, Focus, SSG) sales results including monthly sales, ancillary product sales, revenue and customer experience scores. Lead weekly management meetings, calibration sessions.
• Improved near shore BPO performance by 42% in unit sales from year 1 to year 2

Reno, Nevada Area

• Frontline leader for 25 sales associates.
• Opened and onboarded Reno as 2nd in-house location for PODs sales and service team
• Managed a team of 25, building the team from the ground up during the opening of the Reno PODS facility.
• Partnered with my Supervisors peers to create and implement the metrics our teams would work towards, and facilitated the initial rounds of training.
• Increased the productivity, accuracy, and quality of calls and sales by 35% within the span of a year, and the SOPs (playbook and e-learning guide) rolled out for my team were implemented by the sales and service.
• Partnered with the Support and Training Supervisors to ramp up new hires in Reno by improving nesting, etc.

Reno

• Responsible for the daily planning, monitoring, and distribution of route assignments for 17 waste-collection trucks and 23 employees.
• Worked to improve customers experience and service levels by 27% by reviewing and analyzing weekly customer demand and volume for waste collection. Reduced shrink issues by ~25% by shifting mountainous routes from.
• Increased driver productivity by 10%, all while continuing to meet the standing goals and metrics for the division.
• On pace for an accident and injury free year; ensured strict adherence to company, state and federal safety protocol and regulations and maintained an accident and injury free team for the length of tenure. Developed.
• Recruited by PODs to open Reno facility

Reno, Nevada Area

• As the Onboarding Manager for the Payroll Team, I led a team responsible for ensuring 300 customers a month had an experience with Inuit that was flawless and delightful.
• Created a new Standard Operating Procedure for my team of 25 employees, including constructing a new call flow to drive efficiencies, increasing contacts per customer, payroll activation, and a high rate of customer.
• Led my team to on-boarded 300+ customers a month to the Intuit Payroll platform.
• Increased connected services and products by 60% for my team.
• Partnered with the Payroll Tax and Business Operations teams to ensure our customers were properly configured for success through their payroll lifecycle.

Reno Nv

As the Interim Payroll Sales Manager I co-managed a team of 40 agents, driving Monthly, Quarterly, Annual, Goals as well as Team-wide and Individual sales targets.- Increased overall team sales by 21% by coaching to my agents’ skills and creating plans to target their areas of improvement.- Identified areas of improvement and formatted training specific to.

Reno, Nevada Area

As a Product Specialist, I represented Payroll attach products such as Worker's Compensation Insurance, Compliance Posters, and Checks & Supplies on behalf of Intuit's marketing partners. I worked to ensure my teams had a full understanding of these products and could effectively assist our customers by selling them the solutions they needed to keep their.

Reno, Nevada Area

As an Accountancy Sales Representative I built relationships with my customers including Accountants, Bookkeepers, and Payroll Consultants, to ensure I could sell them the financial software necessary to run their businesses. I lent my expertise to fellow payroll sales teams to help coach them on selling payroll, and created training and coaching plans to.

Reno, Nevada Area

I began my payroll career at Intuit as a sales representative, and expanded my role to work as a process/subject-matter expert while my organization implemented an overhaul and upgrade of our Siebel CRM system.- Consistently met and exceeded quarterly and annual sales goals while working on the Dedicated Inbound Payroll Telesales team.- Acted as a Subject.