Will Gallagher Email & Phone Number

Dallas, Tx, Us

Livermore, California, Us

• Provide pre and post-sale customer support to new and existing customers. • Manage US based OEM (Construction / Agriculture) and OEM Partnerships. • Collaborate with new product development teams on hardware designs and serviceability. • Manage the new product pre-production field deployment and testing.• Provide second and third tier level support and escalation path to end user issue resolution. • Produce product training guides and maintain / update existing installation and service documentation.

Woodcliff Lake, New Jersey, Us

Managed cross functional Field Engineering Team that supported multiple Software and Hardware platforms across three diverse business units providing scalability and enhanced labor utilization rates by up to 30%. Work with new product development teams on Software functionality, Hardware designs and serviceability. Develop Installation best practices to stream line and reduce product installation process times and cost resulting faster deployments that allow up to 25% faster Customer ROI. Managed the new product Alpha / Beta field installations and testing.Provided second and third tier level support and escalation path to end user issue resolution. Produce new product training guides and maintain / update existing installation and service documentation.

Woodcliff Lake, New Jersey, Us

Woodcliff Lake, New Jersey, Us

Manage Field Service Team activities so Statement of Work (SOW) milestones and contractual agreements are consistently completed on time and under budget. Assist Sales Team with new and existing SaaS accounts with product set up and training. Work directly with software and firmware teams to assist in root cause investigation forhardware, firmware, and software integration and system issues.Validate and track backward compatibility of new releases, bug fixes, and enhancements withexisting releases of hardware, firmware and software.Provide timely feedback to Engineering for quality and reliability improvements and opportunities.Provide Tier 2 Technical Support for internal and external customers providing escalation path to issue resolution. Established Nationwide Third Party Vendor Installation teams to strategically assist customer Telematics deployment. Developed Third Party Application to accurately track and report Vehicle Installation data. Managed strategic Installation Teams completing 15,000 3G / LTE / 5G Telematics devices achieving Statement of Work goals for 2019. Manage the Vehicle Certification process, including validation of Location, Odometer, Fuel Capacity / usage measurement readings and back office reporting.Manage the BLE radio and Back office Vehicle Lock /Unlock command Validation utilizing specific prerecorded FCC ID Telegrams. Developed Mobile FCC ID Telegram recording stations to help expiate playback validation.

As of October 3, 2019 I.D. Systems will officially become PowerFleet. PowerFleet. is a global leader and provider of subscription-based wireless IoT and M2M solutions for securing, controlling, tracking, and managing high-value enterprise assets such as industrial trucks, tractor trailers, containers, cargo, and vehicles and truck fleets. PowerFleet’s patented technologies address the needs of organizations to monitor and analyze their assets to increase efficiency and productivity, reduce costs, and improve profitability. Learn more at www.powerfleet.com

WillCo. is a sales and service company for transportation technology systems. The WillCo Team provides installation and repair services throughout Texas and the surrounding states. In addition to our onsite services, WillCo. also provides drive up Installation and service at our facility located in Dallas Texas.The WillCo. Team has numerous years of experience in the sales and service business. We have worked directly with several manufactures as well as the OEM’s on product development to end user implementation. As the founding member of the Willco team, I have been responsible for developing productive partnerships with other Sales and Installation providers in strategic US locations to provide rapid nationwide deployment of technology solutions, maximizing Fleet productivity. I have also ensured that we established and maintained excellent C-Level relationships with several large Private Fleets, Truckload and Less Than Truckload carriers.To maximize labor utilization rate, in 2010 opened new Line X franchise allowing scalability for large scale projects with a very diverse workforce. LINE-X of Dallas quickly became the leading provider of spray-on protective coatings in North Texas in the Commercial and Industrial Coatings market, with emphasis on State, Government and Subsea Level exploration projects. LINE-X of Dallas achieved consecutive Platinum Sales Excellence awards for Line X Franchise from 2011 – 2016 inclusively.

San Diego, Ca, Us

Customer Service Specialist, Staff | Qualcomm Enterprise Solutions | 2005 - 2009• Established and maintained Business to Business relationships with large retail partners.• Responsible for managing Service Center network and third party installation providers• Managed repair part inventory and utilization rate• Collaborated with shipping to negotiate cost-effective shipping rates• Implemented training best practices with customers and QES Service Center network to help reduce unnecessary returns• Responsible for all account management and customer retentionSenior Field Engineer | Qualcomm Wireless Business Solution | 2000 – 2005 • Managed Service Center Network and Third Party Vendors • Participated in the Antenna Mount design, manufacturing and recommendation processes• Participated in the development of products for the Homeland Security marketsInternational Support Representative & Senior Staff Member | Qualcomm CDMA Subscriber Group | 1996 – 2000 • Responsible for the development of Handset Service and Repair provider networks in US and International markets• Developed CDMA training programs utilized by both internal and external customers• Collaborated with test equipment manufacturers to develop and provide CDMA Testing best practices to wireless carriers worldwide• Responsible for Account Management and customer retention, plus loyalty programs

NETWORK TECHNICIAN San Diego, California • 1994 - 1996 KEY ACCOMPLISHMENTS:• Maintained Analog Cellular infrastructure.• Managed data collection for RF Frequency reuse management.• Supported San Diego County emergency call box program.FRAUD ANALYST San Diego, California • 1994KEY ACCOMPLISHMENTS:• Project lead on reducing Analog Cellular phone fraud within and out of market including international markets.• Reduced 3 million dollar monthly losses to under $600K within 3 months.SERVICE MANAGER San Diego, California • 1990 - 1994KEY ACCOMPLISHMENTS:• Managed carrier-owned Service Facility that provided Cellular Phone installation and service.• Awarded highest Service Quality tracking scores out of 16 participating metropolitan markets.

Entrepreneurship/Entrepreneurial Studies

Texas Life And Health Insurance License / Series 6, 63 And 7 Securities License

Education record

Education record

Electrical And Electronics Engineering