Customer Success Manager
Current
Nov 2021 - Present
AeroLeads people directory · profile
Will Gauldin Email & Phone Number
Customer Success Manager at SailPoint
at
SailPoint
1 work email found
@aep.com
2 phones found area 843
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager at SailPoint
Location
Charleston County, South Carolina, United States
Who is Will Gauldin? Overview
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Quick answer
Will Gauldin is listed as Customer Success Manager at SailPoint at SailPoint, based in Charleston County, South Carolina, United States. AeroLeads shows a work email signal at aep.com, phone signal with area code 843, and a matched LinkedIn profile for Will Gauldin.
Will Gauldin previously worked as Customer Success Manager at Sailpoint and Strategic Customer Success Manager at Rldatix. Will Gauldin holds Bachelor Of Science (Bs), Psychology from Limestone University.
Company email context
Email format at SailPoint
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{first_initial}{last}@aep.com
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AeroLeads found 1 current-domain work email signal for Will Gauldin. Compare company email patterns before reaching out.
Profile bio
About Will Gauldin
Client-focused professional with a record of increased responsibility. Successful in exceeding goals and meeting customer needs. Well versed in training and mentoring with experience instilling motivation and promoting teamwork. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Excellent communication skills.
Listed skills include Banking, Customer Service, Sales, Cross Selling, and 42 others.
Current workplace
Will Gauldin's current company
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8 roles
Will Gauldin work experience
A career timeline built from the work history available for this profile.
Oct 2020 - Oct 2021
Client Success Manager Ii
• Served as the trusted advisor to manage varying platform features for 13 health systems across 15 states.• Assessed and analyzed the existing use of contracted solutions and coordinate resources to ensure successful end-user adoptions. Identified system-wide initiatives and provided strategic guidance for varying levels of leadership. • Maintained and strengthened client partner relationships through remote and onsite product training, consulting industry best practices, and delivering on expectations of responsiveness.• Collaborated successfully across multiple internal cross functional teams to increase the speed of client advancement and strengthen internal teamwork.• Supported and facilitated customer renewals, amendments, and new product opportunities in coordination with the sales team.• Mentored new team members with strategic project planning, feature functionality, and quality concerns.
Oct 2018 - Oct 2020
Support Specialist Ii
• Educate customers on how the integration of products results in increased performance improvement and transparency within their organization.• Provide support to ensure all clients are using the product to the fullest and confirm client gratification. My support statistics verify this accolade with a 99% satisfaction rating.• Troubleshoot issues to certify no lapse of productivity, demonstrated by managing an average of 270 monthly requests.• Work closely with other teams; specifically, the technology and product management departments.• Work in conjunction with the sales team to promote a fluid support system for each customer. • Develop product guides and training material covering the full platform to ensure ease of use.• Serve as internal support coverage for Application Support Lead and K2 Specialist.
Mar 2017 - Oct 2018
Client Solutions Manager
• Specialized in client relations with strengths in project work and educational support for the Accreditation and Regulatory module.• Tailored each client’s usage of Verge to their direct need so that they maximize the software’s capabilities.• Formed resolutions for software gaps to show and encourage full usage.
Jun 2016 - Mar 2017
Office Manager
• Maintained an office consisting of over 100 employees.• Assisted with event coordination to include travel, inventory documentation, and purchasing needs.• Assessed and restructured office supply budgeting, inventory documentation and purchasing for efficiency and accountability.• Updated and managed administrative documentation including organizational charts, seating charts, phone lists, etc.• Worked on designated projects with a variety of departments as needed, including but not limited to Salesforce implementation project.• Provided employee onboarding and offboarding support for 40+ employees.• Assisted with corporate credit card reconciliation for G&A expenditures across multiple departments and executives.• Served as internal IT support for employees to include phone and computer setup, troubleshooting, and general knowledge.
Dec 2014 - Jun 2016
Relationship Specialist- Sales
• Assisted more than 40 members monthly with new account openings to set the framework for increased sales opportunities.• Participated in more than 12 company community events annually as the credit union representative to increase member relationships. • Provided education regarding complex loan guidelines and rates for members during the loan application process.• Analyzed credit reports as well as wages statements, financial statements, and tax returns for income verification.• Worked with member to schedule closings, participate in loan signing, and disburse loan funds.• Resolved member concerns efficiently; continually recognized for outstanding service.
Aug 2012 - Nov 2014
Relationship Specialist- Service
• Managed member relationships by providing balances, statements, and transaction history, often performing more than 1,000 transactions daily.• Provided exceptional customer service for personal and business banking members • Adhered to and explained credit union policies and procedures; applied a high degree of accuracy• Proficient in transactions and functions of the teller cash dispensers and receivers
Jul 2011 - Aug 2012
2 education records
Will Gauldin education
Bachelor Of Science (Bs), Psychology
Limestone University
Associate Of Science (A.S.), Psychology
Northern Virginia Community College
FAQ
Frequently asked questions about Will Gauldin
Quick answers generated from the profile data available on this page.
What company does Will Gauldin work for?
Will Gauldin works for SailPoint.
What is Will Gauldin's role at SailPoint?
Will Gauldin is listed as Customer Success Manager at SailPoint at SailPoint.
What is Will Gauldin's email address?
AeroLeads has found 1 work email signal at @aep.com for Will Gauldin at SailPoint.
What is Will Gauldin's phone number?
AeroLeads has found 2 phone signal(s) with area code 843 for Will Gauldin at SailPoint.
Where is Will Gauldin based?
Will Gauldin is based in Charleston County, South Carolina, United States while working with SailPoint.
What companies has Will Gauldin worked for?
Will Gauldin has worked for Sailpoint, Rldatix, and South Carolina Federal Credit Union.
How can I contact Will Gauldin?
You can use AeroLeads to view verified contact signals for Will Gauldin at SailPoint, including work email, phone, and LinkedIn data when available.
What schools did Will Gauldin attend?
Will Gauldin holds Bachelor Of Science (Bs), Psychology from Limestone University.
What skills is Will Gauldin known for?
Will Gauldin is listed with skills including Banking, Customer Service, Sales, Cross Selling, Loans, Credit, Retail Banking, and Microsoft Office.
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