Will Goldberg Email & Phone Number

San Francisco Bay Area

Member of the City and County of San Francisco Office of Cybersecurity Architecture and Assurance team, acting as technical lead developing and promoting a City and County-wide Cyber Assurance program. Principal engineer and SME developing and supporting a City-wide implementation of the Tanium platform, empowering City and County IT groups in the automation and enhancement of their operational and security practices.

San Francisco Bay Area

The Department of Technology Network Operations Center ​(NOC) team monitors the City's enterprise network, WiFi, application service platforms and infrastructure. The NOC provides 24x7 response services, facilitating remediation activities for incidents affecting City and departmental enterprise systems, ensuring that the Department of Technology meets response SLAs and OLAs.The NOC collaborates with City departments supporting processes for a number of critical applications running on our mainframe platforms.

San Francisco

Managing a team of engineers supporting City-wide multi-tenant enterprise virtualization, storage, and data protection service delivery platforms comprised of VMware, EMC, NetApp, Pure and CommVault technologies. Research, develop and implement strategies to enhance and optimize our SF Cloud and Data Protection service delivery and technology platforms. Develop business processes to enhance team operations, service, customer and project support. Manage and develop budgets. Act as hiring manager for team members, developing hiring announcements, interview questions, test materials, selection criteria, and conducting panel interviews.

San Francisco Bay Area

Providing principle project support for a virtualization and consolidation effort promoted by the Department of Technology for departments of the City & County of San Francisco utilizing VMware technology stack and VCE Vblock hyper converged systems. Successfully implemented a multi-tenant WEB based VM provisioning and management portal, oversaw and set criteria for custom dashboard development allowing tenants to monitor trends in capacity usage and performance.

San Francisco Bay Area

Providing IT Engineering project support and consulting for...• Northern Trust Bank (Chicago): Working closely with NT staff, principal engineer planning and executing a large scale migration of test and production HP SiteScope 9.5 platforms to new 11.21 platforms. Created and updated process and procedures knowledge-base articles and on-line reference sites accordingly.• Moody's Analytics (SF): Provided VMware virtual server provisioning support and build documentation. Developed and completed a new HP SiteScope 11.2 monitoring implementation, converting over 900 hosts, utilizing templates and developed alerts to align with proposed service levels. Developed support documentation & training.

875 Stevenson/ One South Van Ness

Technical Project Lead and Principal Engineer:• Provided key design and systems engineering implementation support on department’s Help Desk, Asset Procurement/Management, and Telecom billing applications (STAMP), City-wide Enterprise Time & Attendance (TESS), GIS Consolidated Enterprise Master Address Database (MAD) projects, and Mayor’s Office projects such as Care Not Cash Shelter Reservation System (CHANGES), a well publicized project I helped to deliver on time and on budget.• Provided system architecture planning and established technical specifications for many multi-tiered systems, covering the project life-cycle, including Enterprise MS SharePoint and HR’s eMerge City-wide HR system..• Working with our PMO, developed common work breakdown and responsibility assignment matrix (RACI) diagrams for technology projects for use by project managers and teams.• Developed, implemented and engineered the use of virtual servers and external cloud infrastructure, supporting the multiple phases of the Enterprise Master Address database project.Enterprise Technology Services Manager:• Managed a staff of ten (10), consisting of system engineers, administrators and desktop support personnel.• Conducted research, analysis, and selection, successfully implementing various operational systems including SAN’s, Enterprise Backup, Anti-Virus and various server & application monitoring systems.• Managed numerous departmental and several enterprise software/hardware contracts and licenses.• Assisted in developing and executed a successful desktop asset management program.• Provided Help Desk services allocating support personnel, developing standards and procedures, tracking service tickets, and resolving escalated service issues.DT Technology Council Chair:• Reporting to the CTO, developed and supported staff in developing departmental policies, standards, and service descriptions. Developed policies were considered for adoption by the City-wide Enterprise.

San Francisco Bay Area

• Provided hands-on administration and support for Windows server based office system, comprising hardware based firewalls, wired and wireless networks, office telecom, desktops and collocated enterprise DEC UNIX / SUN Solaris systems with large storage arrays.• Developed office system procedures, technology standards, and facilitated usage of vendor resources.• Developed and executed strategies for lowering bandwidth costs.• Managed relationships with key system vendors.• Provided principal technical support for developers and office support personnel.• Implemented and supported both telecom and data wiring plants.• Designed and recommended technology initiatives for future expansion.

• Technical project lead, principal systems engineer and consultant on various City-wide and department projects for the Human Resource and Payroll departments, Controller’s and Mayor’s Office, in addition to the DTIS Applications Division.• Provided needs analysis, technical network design, equipment purchase, systems integration, implementation, administration and technical support.• Interface with internal DTIS IS infrastructure groups regarding project goals and provided technical support as needed.• Provided sole administration services and technical support for several internal DTIS application groups.• Designed an automated GHOST based provisioning system for DTIS’ Technical Learning Center classrooms, greatly reducing setup times for trainings.• Acted as primary technical consultant assisting Project Manager on “Y2K” initiative, interfacing with project principles and consultants.

San Francisco Bay Area

• Managed information systems and telecommunications infrastructure and services for nationwide pre-paid telephone card company.• Designed, installed and administered primary office systems, comprising network, file servers, and desktops.• Managed the Help Desk, handling issues ranging from back-end call processing and provisioning to office systems/ desktop support.• Programmed and maintained Novell based call processors (Dialogic), IVR, supporting debit processing, fraud checking, and voice menu systems.• Acted as primary contact for telecom vendors, T1 ordering and provisioning, providing technical customer support.• Managed and trained a production team in producing and programming pre-paid phone cards. • Developed cost and usage reports.

San Francisco Bay Area

• Provided various contracted IT services to City agencies, including Office of Emergency Services, Juvenile Probation, and Agriculture departments.• Performed system integration, office system (file server, desktop, and application) installation, administration, and technical support.• Performed auditing and analysis services for various departmental IT systems.• Developed and documented Novell network standards.

Beverly Hills, Ca

• Developed and successfully implemented a Microsoft Windows 95 conversion project enabling automated application provisioning via Novell Directory Services.• Developed, implemented and supported a unified, manageable environment for end-users and operations personnel.• Administered and supported a (300+) Token Ring node multi-server environment, supervising a three (3) person team.• Developed corporate software, hardware, and operational, standards and procedures. • Conducted product evaluations and quality assurance testing.• Provided principal IT support for senior management.

Greater Los Angeles Area

• Created and maintained test plans.• Supervised up to five (5) test engineers.• Managed client contact regarding test goals and problem resolution.

New York, Ny., Philadelphia,Pa., Santa Monica, Ca., Keys,Fl.

• Managed computer department purchasing, training and Help Desk support for four (4) national offices.• Installed and maintained office and backend IT systems.• Worked extensively with major IT wholesalers and retailers.• Trained and supported a national group of system administrators.• Supervised volunteer staff.• Working with Advanced Revelations and Microsoft Multiplan, provided statistical reporting on sales of various course products.

Information Systems Management

Cert, 3Tera Applogic Virtual Data Center (5 Days)

http://www.3tera.com/

Business & Personal Coaching

Activities and Societies: TA for 2010 program.http://www.california-leadership.com/

Cert, Microsoft Sharepoint 2007 Administration (3 Days)

Activities and Societies: Microsoft SharePoint 2007 End User (3 Days)

Cert, Implementing And Administering A Microsoft Windows 2000 Directory Services Infrastructure

Cert, Full Mcse Track – Elective Tcp/Ip & Sql Server 6.5 Administration

Cert, Microsoft Windows Server 2000 Support (7 Day)

Cert, Advanced Netware Administration

Cert, Advanced Video Production

Interned at Global Village (NYC)