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Dedicated Servant Leader defining strategy and driving execution for consumer operations of AT&T. Cross organization collaborative mediator, building relationships and bringing alignment to accelerate enterprise successes.
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Associate Director Of TechnologyAt&TTexas, United States -
Associate Director Of TechnologyAt&T Apr 2022 - PresentDallas, Texas, United StatesLeader of Sr. & Principal L2 Execution TeamEnterprise Call Delivery Program OwnerMulti-organization Call Routing/IVR Development, Transformative Technology Implementation & Transfer Elimination/Cost ReductionE2E Optimization Owner of Technology, Tools, Processes, Consumer & Frontline Experience for an ecosystem of >150M contacts annually -
Associate Director - Quality, M&P, ProcessAt&T May 2021 - Mar 2022Dallas, Texas, United StatesLeader of Sr. & Principal L2 Execution TeamAT&T Broadband & Mobility Consumer ServicesBack Office Cost/Volume Reduction Initiatives & PMO/Performance AnalysisAutomation & BOT Creation and DeploymentsSupply Chain Fallout Remediation/Optimization
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Sr. Business ManagementAt&T May 2018 - May 2021Dallas, Texas, United StatesAT&T Broadband & Mobility Tech CareChief Of Staff, PMOOwned Program Execution & Performance Analysis for a large team of technical project managers (>40)Determined Budgetary Impacts & target gap closure
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Sr. Specialist Network SupportAt&T Nov 2012 - Apr 2018AT&T Digital Life Product Launch of Consumer Alarm Systems & Smart Home AutomatonChairman & CEO’s Direct Liaison, In-Person Support, Property ManagementExecutive Operations & Client ManagementCall Center & Field Operations, Vendor Mgmt.- Manager of OOP/ Escalation Teams- Field Tech Support Team Vendor Mgr.- Smart Chat Support Team Manager- Systems & Tool Integration Support- Customer Self Help Automation- UL Certified Life Safety MonitoringOptimized the business to eliminate $Ms of cost when AT&T made the strategic pivot to exit home alarm and automation consumer spaces
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Network Control Group RepresentativeAt&T Oct 2007 - Oct 2012AT&T U-verse OperationsClient Management, Executive Operations, Presidential Office Escalation Management,New Product Trial & Delivery, Network, Facilities & Engineering Tools
Will Gray Skills
Frequently Asked Questions about Will Gray
What company does Will Gray work for?
Will Gray works for At&t
What is Will Gray's role at the current company?
Will Gray's current role is Associate Director of Technology.
What is Will Gray's email address?
Will Gray's email address is wi****@****att.com
What skills is Will Gray known for?
Will Gray has skills like Process Improvement, Project Management, Strategic Planning, Program Management, Leadership.
Who are Will Gray's colleagues?
Will Gray's colleagues are Akheel Ahmed, Denise Spiess, Danilo Yepez, Jeovanny Perez, Tom Roope, Angela O'neal, Sharon Lafirenza.
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Will Gray
Technical Product Leader L Data-Driven Customer Advocate L Safe Agilist L Ai Champion | Mba / PmpMiami-Fort Lauderdale Area4hotmail.com, officedepot.com, e-builder.net, theodpcorp.com
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