Will Guerrant Email & Phone Number

-Utilized security solutions including Exabeam SIEM, AlienVault USM Central, Alienvault Appliance, Cortex XDR, and O365 Security & Compliance to detect and address security threats. -Presented data in dashboards and visualizations to clients and provided real-time incident response to stakeholders on network configuration, security settings, policies, and attack mitigation procedures. -Created and tuned logic rules to reduce false positives and maximize detection effectiveness. -Accepted and handled escalations from Tier-1 analysts to perform in-depth investigations. -Mentored all new analysts through daily hands-on training, sharing documentation and knowledge, and answering questions ranging from security concepts to SOC processes.

-Monitored incident queues, conducted in-depth analysis of security logs to identify, triage and remediate potential security threats and maintain SLAs.-Collaborated across departments and teams to develop incident response plans, ensuring quick and effective containment. -Conducted active incident-response, gathered data related to breaches and collaborated directly with clients to locate and mitigate unfolding threats.-Served as the point of escalation for the 24/7 on-call rotation ensuring continuous security coverage. -Acted as primary technical contact on client accounts managing the business relationship and addressing security questions and concerns. -Collected threat intelligence and collated data in a team-wide documentation repositories to improve existing processes, procedures and playbooks through innovation and operational change.

Durham, North Carolina, United States

-Responded to support requests swiftly and managed ticket queues in an MSSP help desk environment. -Acted as technical interviewer for new hires verifying prospective candidates' requisite skills. -Researched, selected, and became a SME for a companywide anti-virus solution which met specific criteria.-Acted as systems administrator for clients, assisting with patching and software deployment.

Durham, North Carolina, United States

-Managed users and groups for clients within Office 365, Active Directory and Azure AD.-Assisted in new server rollouts and with upgrading proprietary software on client-owned servers. -Prepared reports to management that included analysis, trends, and proposals for improvement. -Developed the first team training and onboarding process for the support center. -Achieved necessary certifications to ensure Microsoft Gold Partner status for the company (Office 365: Security Administrator Associate and Office 365: Administrator Expert).

Durham, Nc

-Supported and resolved issues for a wide variety of Microsoft products and services.-Supported customers on technical issues with Microsoft products from hardware to software and generated NPS score promoters.-Lead the remote mobile support team as captain to resolve user issues and ensure the team remained in the top twenty OMS teams nationwide.

-Worked high-volume phone queue and resolved wireless networking issues.

-Troubleshot and resolved a high volume of user technical problems.

Farmville, Virginia

-Maintained a website via basic HTML coding ensuring both appeal and functionality.

Farmville, Virginia

-Operated and maintained radio related audio and computer equipment. Also conducted a radio show and performed as an on air radio personality.