Will Hancock Email & Phone Number

As the Director of Service at Innovative Refrigeration Systems, a leading provider of industrial refrigeration solutions, I oversee the installation, maintenance, and repair of complex refrigeration systems for clients nationwide. I have more than seven years of experience in engineering, continuous improvement, and project management, having previously served as a Director of Engineering and Project Manager at the same company. I have a Master of Engineering in Systems Engineering from the University of Virginia and a Bachelor of Science in Physics from Hampden-Sydney College. I have developed and applied skills in refrigeration technology, systems engineering, project management, customer service, and team leadership. I am passionate about delivering high-quality refrigeration solutions that meet our client's needs and expectations while ensuring our service team's safety and efficiency. I am always looking for new ways to improve our service processes, systems, and standards, and to foster a culture of innovation and collaboration among our engineers and technicians.