Will Harkley Email & Phone Number

Ocala, Fl, Us

Poughkeepsie, Ny, Us

Wappingers Falls, New York, United States

Wappingers Falls, New York, United States

•Identify trends in the repair calls and develop documentation to address these most-often reported problems and issues. •Notify management of increasing trends, unusual activity or repeated activity. •Evaluates returned product to ensure performance and adherence to established specifications. •Perform preventative and corrective maintenance on company product lines•Safety-tests medical equipment for function and performance as defined in product literature.•Identifies, analyzes, and reports on product failures for manufacturing review.•Troubleshoot, repair, modify, overhaul or refurbish standard and special purpose equipment and system components•Assist with equipment testing and mock repair procedures during product prototype design phases. •Support all internal and external customers with product knowledge and expertise.•Recommends means for product or system improvements including procedural steps, increased training, and enhanced documentation.•Provide solutions in a timely fashion for issues that may arise with all Laerdal products.•Log and track repair calls in the established ERP database, prioritize and escalate jobs as required. •Assist with the development and testing of newly designed products for operational integrity and function•Inventory cycle counts and management.•Software and Networking troubleshooting, diagnosis, and repair.•Inform customers via standard procedure of repair/diagnosis and shipping information.•Create quotes for out of warranty repairs and follow up with customers in a timely manner to manage these repairs.•Maintain a high standard of quality repairs-ensuring that product leaving the depot will meet customer expectations.•Effectively communicate ideas, expectations, and goals while working with and through others toachieve desired results.•Conduct Non-Warranty service and Warranty calls

Poughkeepsie, New York, United States

• Collaborate with all staff for updates and other technical matters.• Conduct security reviews in software and code.• Built new website through WordPress and created new emails for staff for River Community Church.• Content management, updates including installation, and configuration.• Renovate Changepoint website with new color scheme, responsive design, adding new features and updates.• Managed web-based applications and interfaces from initial architectures through development, testing, and deployment.https://www.changepointchurch.com/https://rivercommunityhv.com

Wappingers Falls, New York, United States

• Assisted clients in repair of medical equipment.• Assisted customers camera configuration and maintenance.• Guided Customers over the phone through computer software updates and upgrades.• Assisted customers password resets.• Troubleshot network connectivity issues on customer equipment.• Assessed quality assurance to determine if clients need replacement medical equipment.• Tablet repair and reimaging.• Configured IP Addresses on Axis cameras software.• Guided customers through medical equipment and computer set up.• Noted complaints and improvement suggestions for company statistics and feedback.• Provided guidance to customers on Laerdal software.• Provided clients with licenses to software with some access restrictions.

Poughkeepsie, New York, United States

Residential Computer Science solutions

Poughkeepsie, New York

Bachelor Of Science, Information Technology Web And Mobile Programming

HTML, CSS, JavaScript Java Visual Basic

Associate Of Arts - Aa, Information Technology

Activities and Societies: • CAT5E and CAT 6 cable crimping • Terminating fiber optic network cable and coax cable • Educated knowledge.

Web Page, Digital/Multimedia And Information Resources Design

Learning everything from HTML to Java