I initially joined Costa Coffee to help with a the rebuild of an internal telemetry system. Following a quick and successful integration into the team, I went on to take an integral role in a new project to define and document the software requirements in a new coffee machine build.My initial objective had been defining all features that the machine software provides while also delivering telemetry integration and downstream reporting. To achieve this I have worked closely with the head of technology, key stakeholders and internal business partners in the marketing, hardware, operations and analytics departments to define high level software requirements and build a roadmap. Through the different phases of the project, I have worked closely with local and off shore agile development teams to size and prioritised my epics / user stories. The output of this process has been the delivery of a well-rounded piece of software that is integrated into our telemetry and reporting platforms. After a huge amount of UI/UX design work and phases of usability testing, I am particularity proud of the customer facing user interface and also the indepth and fit for purpose operator / technical menus for use in machine configuration and maintenance.

During my time at DDC I worked closely with government and corporate partners.I was approached for this role by the delivery lead for DDC. They needed someone to come in and help to secure a contract and deliver a solution for a high profile government department. Having worked to build and implement a SaaS Insurance management tool with several county councils and local authorities I was identified as a perfect fit for the role.I wrote a tender document for an FCDO contract and when we were awarded the work I then worked through the FDLC to deliver the project. This is definitely one of the greatest achievements of my career. I am proud that the product that I designed and implemented is in use within this organisation. Other projects I was involved in related to work on a logistics app and portal, while also working on a large scale data cleansing project with another client.On all projects, I worked with stakeholders at all levels to ensure that we deliver on requirements through to implementation, training and aftercare.

Responsible for ensuring the smooth running of the business. Including Resource planning, Product development, System Implementations and Customer Care

My job saves clients time and money by utilising our advanced Web based business products allowing you to log on and work from absolutely anywhere. We have helped a wide range of businesses all over the country, in all sorts of trades. We endeavour to help them to help save time on a daily basis, empowering them to make positive change. In my role as a Systems Analyst I work hard to discover our clients needs and implement an integrated system. I ensure the business tools have been setup correctly and I provide a high level of training.

Working within a major clients warehouse operated by a 3pl provider, it was my job to oversee the distribution operation and manage a small second line support customer service team.